Weekly Upgrade on Improvement

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Weekly Upgrade

HGOMP

October 28-November 3 vs November 4-10

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
2 Lots Sales Amount:  74,744.19	10 Lots 1 Body Crypts Sales Amount: 414, 261.26	Compare to last week, sales for this week is very low. We have to think effective ways to improve the sales
Inputs (Internal)
Prospecting – 60 Textblast of zero interest promo Chatting with Ogtonganons using fb (OFW, Seaman, Nurses, etc) Texting of existing customers for referrals and referral fee Leafleting every morning at CPT and Church area Tenting every weekend with sound system and motif Saturation at Villa Cristina Subd and Florvel Subd.	Prospect: 50	Improvement All staff compete with each other by coming to office early because the last staff came to office will treat everyone a cup of coffee AMC Deposit of collection Follow up prospects (referrals, agents, old prospects, existing customer) Saturation Agent visit Follow up day to day collection Interment preparation DLE Sending of abstract Sending of Dep. Slip Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule.   SG Site maintenance 8:00 am: report of what to do 12:00 nn: report of what he accomplished 5:00 pm: report of what he accomplished and what is not.
Setting sales appointment 2 Trippings	No. and methods 4 prospect tripped	Nagpapahanda sa GT ng lamesa sa tent para after ng tripping, nagooffer ng drinks at snacks sa customer Nagreresearch ng konting background ng prospect para may topic na pwede mapagusapan habang nagtripping
Training of CSS Daily Bible reflection Faith of the Centurion Parable of the Sower Parable of the Talents		Pinanood ang Customer Service Video Customer Complaints Video
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 10 Sales Agents motivated Tinatawagan o text ang agents para ipaalam ang latest promo (Zero Interest)	No. of calls and visit Textblast of agents	Binigyan ng leaflets ang mga agents para may magamit silang materials para ma-promote ang Zero Interest promo

2.       Customer service

Security Guard
Office
Payments	Nagvisit ng mga customer Nagconsolidate at nagupate ng mga contact number ng customer para sa txtblast
Documents	Na-release ang pending CO at DOS ni Mrs. Brillantes courtesy of Sir JUS
Interments	Inihanda ang bagong interment program courtesy of Vencho Tolentino
Post interments
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nagcanvass ng Kurtina para sa glass door ng opisina para magmukhang kaaya aya sa mga customer
Office décor
Car	Inilagay ang Toolbox sa tamang lugar sa eagle upang hindi Makita ng customer tuwing may tripping
Toilets	Pininturahan ang  CR at nililinis araw araw.

4.       Interment equipment – Pinapalinis ang mga materials na ginagamit sa interment pagkatapos gamitin

5.       Interment procedures – Iaapply ang bagong flow ng program at thank you cards sa susunod na interment

6.       Landscaping – Nagtanim ng mga Yellow bell sa Pader ng Lawn 1A

Vertical Gardens	Itinamim ang mga yellow bell upang maging bulaklak ng poison ivy at maging vertical garden
Herbal Gardens
Lawn and garden maintenance	Tinanggal at nilinis ang mga natuyong bulalak noong November 1. Nagsegregate ng mga basura

Prepared by

Homer G. Orca

MT

HGOMP