TO : RCRMA
--
Thru: SAA
Date: October 24, 2017
SUBJECT: DEADLINE FOR THE DELIVERY OF DOCUMENTS TO THE CUSTOMERS/BUYERS OF LOTS UNDER PD 957
Objectives:
1. To comply 100% with requirements of the law
2. To give high level of customer service (underpromise/over deliver)
3. To help assist the sellers sell more; if the documents are delayed or missing, the sellers cant make a repeat sales
Reality:
1. Our heads are bursting with heaps of undelivered missing documents;
2. We have a full time records assistant who is frequently absent, and lacks the sense of urgency to deliver.
3. We have history of documents being delivered after 5 years. (as I sign the CO/DOS)
3. We have history of documents being delivered after 5 years. (as I sign the CO/DOS)
3. Our customers are frantic and some in the know may complain vs HLURB for which we can get fines as high as P20,000 per case. Can we pay all of these from margins as low P1.23 loss per monthly on a P36,000 price?
WTDN
This office solicits from SBU and current management and leadership on how to solve this problem of delayed or undelivered documents.
READ from PD 957: PD 957 from Lawphil
1. Section 25. Issuance of Title. The owner or developer shall deliver the title of the lot or unit to the buyer upon full payment of the lot or unit. No fee, except those required for the registration of the deed of sale in the Registry of Deeds, shall be collected for the issuance of such title. In the event a mortgage over the lot or unit is outstanding at the time of the issuance of the title to the buyer, the owner or developer shall redeem the mortgage or the corresponding portion thereof within six months from such issuance in order that the title over any fully paid lot or unit may be secured and delivered to the buyer in accordance herewith.
2. Section 39. Penalties. Any person who shall violate any of the provisions of this Decree and/or any rule or regulation that may be issued pursuant to this Decree shall, upon conviction, be punished by a fine of not more than twenty thousand (P20,000.00) pesos and/or imprisonment of not more than ten years: Provided, That in the case of corporations, partnership, cooperatives, or associations, the President, Manager or Administrator or the person who has charge of the administration of the business shall be criminally responsible for any violation of this Decree and/or the rules and regulations promulgated pursuant thereto.
PAGSASANAY SA TAGUMPAY (Training for Success)
Ano na action Ms. Miranda de la Cruz
,
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
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As an RCRMA, it is my obligation to deliver all the pending documents with a short period of time so that we can establish a good relationship with the customer. We must follow what is mandated by the law under PD 957 that the documents should be deliver not less than 6 months. - Cherish
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