Following Standard Procedure for PPA (Addendum

---------- Forwarded message ----------
From: Marjorie Miranda <bpi.saa2017@gmail.com>
Date: Mon, Dec 11, 2017 at 3:01 PM
Subject: Memo to our documents
To: Holygardensgreenhills Memorialpark <hggmp.calamba@gmail.com>, Ma Veronica Miranda <iamveronmiranda@gmail.com>
Cc: Jorge Saguinsin <holygardens.groupnew@gmail.com>

Date:                     December 11, 2017

To:                          HGGMP Staff

Thru:                     Ms. Ma. Veronica Miranda

                              CMO

Subject:                 Standards and Procedure of Documents (Addendum, PPA, OTP)

This letter is to request your office to follow the standards and procedure for our documents so that we will avoid the delays of processing the documents.

It was observed that the Addendum you sent in 3FJM office do not conform to our standards.

1.       The witness portion is blank, without signature of the staff (Signature over Completed Printed Name).

2.       The incumbent ACMO does not have initials at the back of the documents

3.       The blue copy  information is not clear.

4.       There  are purchaser of the PIS does not have an existing lots in Holy Gardens Greenhills Memorial              Park. contrary to policy and orders

5.       The transmittal should be the sales report

As a Sales Admin Assistant, we are requiring your office to follow our standards and procedures for the documents. To make the processing of PPA efficient we should follow the procedures. It will help us also to delight our customer by giving them on time the documents with a nice appearance. And will also help us to encourage our customer to continue patronage our products.

Prepared by:

Marjorie B. Miranda

--

Thank you.

Marjorie Miranda

Sales Admin Assistant

Please visit the following sites:

   Holy Gardens Rewards

   Patsikot/SUV Promo

   Bonus pa more sa pagtulong sa bentang todo2

--

PAGSASANAY SA TAGUMPAY (Training for Success)

SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   Please visit the following sites:

   

   Free Obituaries for Friends of Holy Gardens

   Free Obits for Holy Gardens Customers

   Archives for Holy Gardens Tributes

   Birthdate and death date anniversaries of dearly departed

   Holy Gardens Rewards

   Patsikot/SUV Promo

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

Time frame to deliver titles to buyers as provided by PD 957 - only 6 months!

TO     :       RCRMA

Thru:         SAA

Date:        October 24, 2017

SUBJECT:   DEADLINE FOR THE DELIVERY OF DOCUMENTS TO THE CUSTOMERS/BUYERS OF LOTS UNDER PD 957

Objectives:

1.  To comply 100% with requirements of the law

2.  To give high level of customer service  (underpromise/over deliver)

3.  To help assist the sellers sell more;   if the documents are delayed or missing, the sellers cant make a repeat sales

Reality:

1. Our heads are bursting with heaps of undelivered missing documents;

2.  We have a full time records assistant who is frequently absent, and lacks the sense of urgency to deliver.

3.  We have history of documents being delivered after 5 years.  (as I sign the CO/DOS)

3. Our customers are frantic and some in the know may complain vs HLURB for which we can get fines as high as P20,000 per case.  Can we pay all of these from  margins as low P1.23 loss per monthly on a P36,000 price?

WTDN

This office solicits from SBU and current management and leadership on how to solve this problem of delayed or undelivered documents.

READ from PD 957:       PD 957 from Lawphil

1.  Section 25. Issuance of Title. The owner or developer shall deliver the title of the lot or unit to the buyer upon full payment of the lot or unit. No fee, except those required for the registration of the deed of sale in the Registry of Deeds, shall be collected for the issuance of such title. In the event a mortgage over the lot or unit is outstanding at the time of the issuance of the title to the buyer, the owner or developer shall redeem the mortgage or the corresponding portion thereof within six months from such issuance in order that the title over any fully paid lot or unit may be secured and delivered to the buyer in accordance herewith.

2.  Section 39. Penalties. Any person who shall violate any of the provisions of this Decree and/or any rule or regulation that may be issued pursuant to this Decree shall, upon conviction, be punished by a fine of not more than twenty thousand (P20,000.00) pesos and/or imprisonment of not more than ten years: Provided, That in the case of corporations, partnership, cooperatives, or associations, the President, Manager or Administrator or the person who has charge of the administration of the business shall be criminally responsible for any violation of this Decree and/or the rules and regulations promulgated pursuant thereto.

--

PAGSASANAY SA TAGUMPAY (Training for Success)

Ano na action Ms. Miranda de la Cruz

, 

SETTING THE STANDARDS IN INTERMENT SERVICE

Innovation creates more wealth and more customers

  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   Please visit the following sites:

   Holy Gardens Rewards

   Patsikot/SUV Promo

   Bonus pa more sa pagtulong sa bentang todo2

Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

Sales Contract

                                                                         Holy Gardens Chapel Memorial Service

Sirs:

At my request kindly provide me with the following products and services                                                      Date:

Customer:                                      Name                     CP       email

Service for:

Name                                                                  Birth date       Death Date

Location of viewing ________________Duration ___________

Date of Interment   ________________             Time ________

Location______________________________________________

__Medico Legal   __Not medico legal  __ Communicable  __Non communicable

SPECIAL REQUESTS_______________________________________________

__________________________________________________________________

PrePaid        __Zinnia  __Daffodil __    White Rose __Gladioli  __Cattleya

                  

                   __Peace Lily   __ Carnation __Chrysanthemum   Others:

                  __Lotus __Zaffron  __ Gold Orchid   __ Bouquet

Contract Number                     Fully Paid     Unpaid     Insureable

TF amount     ______________%    Net Amount Due _____________

At Need __  Package _________________ Price __________________

Free:

Additions:       

Pick up  (25 km free, in excess,, + 5,000 from 26th to 50th km; and P10/km

there after

Home viewing  +  P1,000 in excess of 7 nights;

Chapel viewing  + P2,000 for non AC chapel rooms and P3,500 for AC rooms

in excess of 3 nights

Upgrade (not to exceed P3,000 of prepaid plans

Flowers

Singer

Band

Others

TOTAL AMOUNT OF SERVICE

Less:   this DP

Balance

TERMS AND CONDITIONS

1.   Balance must be settled  2 days before the interment date

2.   The death certificate must be provided by the family ;prior to interment

3.  The service provider can not be held liable for incidents that are beyond its

control that may hinder or prevent immediate completion of interment like

typhoons, earthquake, insurrection, power interruption and the like

4. All changes in details of the interment, date and place shall be made in 

writing by the authorized representative of the family;

5. The customer shall hold the service provider, its agents, employees and assigns

 free and harmless from lawsuitthat may arise from this interment or that arising

 from misdeclaration of the data herein provided.

6.  The accounts must be settled promptly before the interment,   Should

the account be unsettled after the interment and be subject to collection or litigation

the customer agrees to shoulder litigation costs and attorneys fees which shall not

be less than P5,000. plus penalties of 4% per month compounded

7.  Venue in case of misunderstanding of this agreement shall be in MT of Angono

or RTC of Angono

Signed;

CUSTOMER/AUTHORIZED REPRESENTATIVE

____________________________________________

(Signature over complete printed name)

HGCMS

_____________________________________________

(Signature over complete printed name)

Date __________________Place ____________________

                           Witness

______________________        _______________________

Jorge  U. Saguinsin

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Holy Gardens Plus  - about sales of services as addition to the plots bought

Destiny Financial Plans Inc  - about duly licensed memorial plan for sales

Griefshare   -  free obit posting

Holy Gardens Best  - best pictures

Landscaping ideas - gorgeous landscaping ideas

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check   SBUS and their staff are obliged to vist the said site to comment.  It is a way of having shared learning

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

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Acknowledgement Receipt by Employees of Checks that are payable to them

"All documents and cash must be receipted."  -  Fan Li - a Chinese business guru, written 2,000 BC.

1.  Please make sure that the cash received by employees are issued acknowledgement receipt, especially cash advance.  Upon my query, this previous instruction has not been complied with

2.  We start requiring the same from JV partners.

3.  Finished documents issued to the customers must be receipted/acknowledged too in writing.

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup

New Price List, new PPA form and system, Amendments tosCAPF

The #memorialexperts

TO      :   All

               

Attention:    Accounting

                   Marketing Coordinator

November 6, 20143

Subject:    Implementation of New Price List, New PPA, Amendments to CAPF

1.  New Price List:

    We are increasing our prices, effective as of today, and as previously announced from 3 to 5 per cent in SBU with high TLP and 7 to 10  per cent in SBU whose TLP are very low.  This was our come on why we had the promo last October 30 to November 2, 2014.  

    We have directed Ms. Cartago to publish the new price list

2  New PPA form and system

    1.  We  have directed the Marketing Coordinator to simplify the PPA and the CRM, terms and condition CAPF in one page.and to include logo type

    2.  All the problems and questions that come up frequently, including transfers, assignments inheritance are to be incorporated in the terms and condition.

        The new PPA shall contain a tearable provisional receipt to accept reservation, down payment or even full payment to speed up transaction

        The 3ffb shall issue ID's as benchmarking the SPLP;  we will make sure that we will graduate into credit card type ID and eventually have a rewards system installed;

       Using access, or a website, all data in SBU will be captured at 3ffb:

       1. Customer data base especially birthday, wedding anniversaries and death anniversary of the deceased;

       2.  Documents issued and files

       3.  Updating of lot masterlist.

       3.  The PPA shall be decentralized.   The SBU shall have much say in the PPA completion.  All that remains, after due diligence  by SBU and the 3ffb  is to validate the document with the Pres of SMD  signature at the back of the PPA

       Processing fee shall be reduced from P600.00 to 300.00  PPA and COP need  not to be notarized.  

       4  Upon full payment, the 3ffb central shall issue:

      1.Certificate of Ownership and Payment with the Deed Of Sale at the back, provision for Deed of Assignment shall be incorporated  in the form which shall be

      2.  Continuous form

      Again, the encoding of the COP shall have capture of record of CO issued.

The records of the  SBU for the COP issued shall likewise be updated 

       5.  The personnel handling this shall have job title of Sales Administration Assistant who could simply be proficient in computer and IT.

       6.  Investments are to be made in systems upgrade, computer, computer network and constant upgrade are to be made

3.  Streamlining CAPF and CGLI

    To finally get the CAPF going and accumulate the much needed funds, and to attract buyers: (the procedures are simplified and made bullet proof without much decision making left to deciding on items that have obstructed the implementation of the CAPF.

    1.  The 3% CAPF shall be added on in the new price list (or if they are incorporated there is no further need.  The 3% shall be based on latest TLP

    2.  The 3 % shall be collected from all accounts payments and remitted to MLII whether cash, one year to pay etc. 

    3.  Upon answering the questionnaire, the CMO can declare the buyer to be insureable depending on the answer to the questionnaire:

         1.  If he or she is beyond the age 60, or below 18;

         2.  with pre existing conditions;

         3.  job or hobbies are risky like skydiving, skiing, race car driving, scuba, handling explosives, soldier, medical or health worker, 

    4. Contestable period is one year.

    5.  CAPF application forms are not needed anymore, however, MLII shall keep records of accounts from whence the funds are collected.

    

Jorge  S

The Holy Gardens Group - "THE MEMORIAL EXPERTS"

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

Google.com+/HolyGardensGroup