Pop Sheet No 4 Day 4 Process - Orientation

Pop Sheet No 4 Day 4   Process

I  ITO diagram   Input throughput Ouput to reach a result

2. Ishikawa, fishbone diagram to diagnose a problem/challenge

3.  Parts of a system to further explain 1 and 2

 

     Hopper diagram

     1.  Input

     2.  Process (thoroughput)

     3.  Output

     4.  Process

     5. Human aid

     6. Environment

     7.  Catalyst

 4. System principle  -  there is no linear causality.   It is like a watch.  It is like a human body system.  A stoppage in one cascades into other parts of the system.

5.  Asking Why five times. 

6.  Problem solving Kepner Tregoe

    Situation analysis

    Problem analysis

    Decision analysis

    Possible problem areas

  7.  Reviewing and reading the memorandum circular.   

  8.  Blocks to understanding the process:

      1. Poor communications

      2.  Wrong sense of right or wrong

      3.  Pride and hardheadedness

      4.  Lack of coachability  -  negligence and insubordination

9  Relation to our beliefs on customer service, excellence, learning and change

10.   Office procedures that must be understood by everyone

.  Office procedures:

                  a.  Attendance and punctuality

                  b.  Leaves  VL and SL

                  c.  Absences

                  d.  POs

                  e.  Travel Notices

                  f.  Cash advances:  interment and  funeral services

                  g.  Resignations

                  h.  PDCA

                  i.  Reporting

                  j.  Uniform

11.  Avoiding the "Sa pinanggalingan ko ganoon ang gawa namin..."

12.  KISFREK

       Know your people and your business

       Insist on realism

       Set Clear Goals and Standards.

       Follow up/through

       Reward the doers (punish the offenders)

       Empower everyone through coaching and education

       Know thy self

13.  What is quality

   Old -   Conformance to standards as defined by customers and modified by the competitor. 

   New -  Doing it right the first time

14.  Relationship of quality to customer service --> marketing -->  good quality sells

15.  SIR VIC -  To start a quality revolution

      S tart and finish everything on time

      Meet International standards

      R avoid recycling, rejects and reworks operation

      V isible signs of quality

      I

      C  let your customers meet your workers

      I