Re: Revision of interview sheet guide 2020, HIRING SHEET

further improvement revision

On Fri, Jul 10, 2020 at 1:53 PM Jorge Saguinsin <jorge.holygardens@gmail.com> wrote:

  What:   To change the way we interview our  applicants and to make this 

            relevant to our VMBP and desired traits of Holy  Gardeners

Objectives:

1.  To increase success with our hires;

2. To get quality hires and recruits

3.  Them being quality hires, to make on boarding faster and easier

 

4.  To make new hires efficient and productive earlier

   5.  To sharpen interviewing screening skills by officers and HR 

   

PARADIGM -   HIRE FOR ATTITUDE AND TRAIN FOR THE SKILLS

Facts/stats

      1.  Stats for job failures:

             1.  Coachability    26%   (ABCD), Obedience

             2.  Emotional intelligence/Maturity   - 23%   (Task Related Maturity

             3.  Motivation  -          17%       "Do what you love and love what you do"

             4.  Temperament    -   13%        Perfect fit between the attitude of the

                                                    worker and work environment

              5.  Skills              -    11%  knowledge and ability of the worker

                                                      on the job

                 89 % of challenges for workers are non skills (personal mastery)

                 11% of what they dont know on the job is a minor problem

     2.  My own experience

          1. The former officer at  Region 1 did not like being given multiple

              job despite being an officer

          2.  Her predecessor was more concerned about entitlement without

               looking at her responsibility

         3.  With the new hires, we have difficulties in them listening adjusting

              to the new environment and doing away with alibis and littlest

              of excuses to get things done

        4.  Some hires who are officers escape our attention and some of them:

             have scant attention to details, are not coachable, and cant synch

             with our business;  are in entitlement culture, lack hard work and

             execution

3.  TASK AHEAD -  How to interview deeper and better

     1.  What not to ask in interview:

         1.  Who am I, what are my strengths and weaknesses

              My plans for the next five years, my goals in life

             More often than not, they have prepared for this and have canned                        answer

          2.  Hypothetical, leading questions:

            For hypothetical questions   "Suppose..."  you get a hypothetical answer

           and for a smart applicant, he can easily dupe you

           Leading  question, leads you to get an answer that you like to hear

         3.  Slumbook, favorite questions:

                1. Favorite color, movies, food

                2. Unforgettable experience, travel

                3.  Role model

                4.  Horoscope, lucky number

   3.  Ask difficult hanging, open ended questions that require the applicant

          to dig deep into his brains and experience

  4.  Steps:   

               1.   determine the traits/attitude needed in the company

                N.B.  1.  Don't hire people who have problems in attitude  (lives in the past in previous employer)

                         2.  Don't hire people who cant fit into your organization  (ie wrong academic and work experience for the job)

               2.  Take note of the difference between the low performers and  high

                    performers

                   1. Maintain high level of professionalism (coachability - trainability

                       ability to take advice and criticism)

                   2.  Treat customers as priority

                   3.  Is responsible (responds to communication, to the call

                        of  the mission)

                  4.  Demonstrates positive mental attitude and behavior

                  5.  Leads by example

                  6.  Can engage in constant, open, and direct communication

                  7. Respect and trusts fellow employees, officers and/or subordinates

                  8.  Is engaged in constant self improvement and learning

                  9.  Is action oriented and problem solver

             3. The LOW PERFORMERS:

                 1.  Are negative

                 2.  Cant take responsibility - blame others or find plenty of excuses

                 3.  Feels entitlement always (rather than being of service to others)

                 4.  Procrastinate (by bringing up alibis and excuses) not meeting

                     deadlines) or cant come on or before time to office/appointment

                 5.  Stubborn and cant change habits/language (bale, 

                      not answering emails text, text addict)

                 6.  KSP

                    Textual and verbal content of low performers:

                   1. Are less likely to use first person singular but  more of 3rd person

                       or neutral pronouns

                   2. More likely to use negative words and phrases

                   3. More likely to use adjectives and adverbs to characterize 

                       achievement

             4.  Draft your questions, /Should be situational and specific. Probe

                  deeper if your feel your interviewee is evasive or less than truthful

                TO INTERVIEWERS:

                1.  Go over the questions and try to master them;  50 of hiring are gleaned from interviews, from the attitude

j                    of the interviews.   Interviews are used para kaliskisan ang applicants.   

                2   Interviewees must:

                    a.  Arrive on time

                    b.  Dress in business attire

                    c.  No gums and mannerism, not even being text addict show 

                    d,  No answering of phone or text during interview.    Or steps out without informing the  interviewer

       GUIDE QUESTIONS;

 

             Can you tell me an instance/situation when:...

             1.  Passion/passion for the company

                1.  What do you understand with the word?

                2.  What have you been deeply in love with?

                3. How do you exhibit this?

                4. What do you know about the company?

               5.   Are you ready to jump from where you are now to Holy Gardens

               6.  How can you contribute to the company vision and mission?

                  7.  WE ARE IN  A DYING BUSINESS.  HOW CAN YOU EVER LOVE IT OR FIT IN IT 

                  8.  What are the challenges/problems of memorial business and how can you over come this

                 9.  HOW would you imagine being a part of Holy Gardens team.?

             2.    On professionalism:

                 1. When you submitted your  work and was severely criticized by

                     your superior?

                 2.  What is the name of your previous boss/professor?

                     Can you spell this for me?

                3.  If I visit your former boss/professor, what would she/he tell about 

                    you?

                4. Can you tell me an instance when you were late for school/work

                    and you  were admonished?

               5.   ..... when your attention was called on the id and your office

                     decorum?

               6..... when you were asked to read a lot and submit reflection

                     and felt that it was too much?

              7... that many tasks were before you and you felt confused and

                   cant conceptualize

             8.  .... that in the conversation your body language was quite different

                   from what you are talking about

             9...  that you were given an assignment and you forgot it, and you

                   were given a tongue lashing

            10.... that the standards of your boss for the work is way too high

            11. .... that more often than not, you do not get the instructions right

            12.  ....Five important things you will do when you are hired in the first month?

           

      3.  On customer service (empathy)

            1. .... that you felt the customer was too demanding.

            2.... that you felt the customer has all ready crossed the borderline

                    and has demeaned your  personally

           3... that the customer is no longer right and is abusive

           4...  that the customer is an interference in your job

          5. ..  that you feel that customers mind can be so fickle and changeable

          6.  ... that you feel that you cant really satisfy a particularly difficult

                   customer

         7...    that the customer service policy and the nature of the business

                interferes with your personal and religious life  (like working on a Sunday?)

4    Is responsible:(can execute)

         1.... when you co worker/subordinate when asked about a lousy procedure

            answered dinatnan ko na iyan

         2. ... when your co -worker does not answer CP and emails at once?

         3.  ... when your co_ worker does not submit your request?

         4....  when fellow worker or subordinate can't deliver his/her promised

                 deliverable on time

         5.... when you failed to deliver on time;

         6. ... when problems occurred at your office/department/org

        7. .... when your boss/co worker are demanding for your outputs

        8. .... when no matter how hard your tried, you still cant finish the job?

        9... when you lacked the manpower and resources to handle the job

      10.... when you lacked the skills and knowledge to finish the job

       11. ... when there seemed to be plenty of opposition, obstacles

       12.  ..when the boss is not around, is far away or fail to follow you up

       13.  ...when others of the same rank or superior are not complying with requirements of their job description

4   Has positive mental attitude and behavior

     1. .... when your fellow workers/subordinates have been negative?

     2....  when a resigning employee is trying to dissuade your other co workers

             to fight the company

     3...   when you were late to come to work /office because of the traffic

     4....   when your group is pressured to collect/sell although it is not

             your job

     5.  .... when you have work to do and you spend some time on lectures

            and conferences

     6... you are in a party and everybody wants to be loose, get drunk and

           wild

     7... you have plenty of personal problems,  (broke inaway ng gf,magulang

          and you have difficulties in your job) and they  seemed to overwhelm you

     8.  ... when people around you are negative;  your boss teaches you to be 

         positive, but people in the house/your better half is negative

     9.... when prices are increasing and wages are not

   10...... it rains and is never weary and hard to get  a ride and you are hungry

   11... when you don't feel well and you have to drag yourself to a meeting  

           and you don't want to answer the MC because of the pain

   12. ... covid 19 cases are on the way up.... Is this hopeless

   13. ... this is the fault of Du30 and the donkeys in the government

   14.... we will all die... The events here:   earthquake, fires, volcanic eruptions, covid 19 are the signs of time for the

            end of the world

      15.   ....when your fellow workers cant seem to have  nice word about your employer 

  5. Leadership

     1.  ... your staff are working to finish a work, and you have to leave

         office early because of personal matter

    2. .... you have relative who wants to supply products that your company

        needs

    3..... a supplier has offered rewards, rebates to you personally if you buy

        your  products

    4. ... your top boss is ranting about poor work processes, and outputs

        you  personally do not see any...

    5.... one of the company values is learning; but personally you feel your time 

       is limited and you cant spend extra for more education

   6.    you are having difficulties with your prioritization and scheduling..

   7.... you are taking a day off on days that are particularly busy..

   8. .... your demanding bosses have SUV and you commute... You should

   9.  What do you do when you are given an assignment beyond your current abilities and resources?

       have one too?

  10.  What innovations improvement can you suggest?

  11.   How do you become competitive with others in the business?

      12.  How can you level up your company  and your self to the 21st century in a post covid world 

      13.  How do we become competitive with other memorial parks and plans

  6  Communication

        1. ... when you feel you are academically superior to your superior and you

       cant pay attention to his talk instruction...

        2....  when you seem to have your plate full in the flood of information

        3.... when you were bawled out because you failed to act on an email

        4. ... when you are busy the whole day and cant find time to open

              email. Cp

       5....  when your boss/customers like to send long sms viber messages

            and email to you

       6... when you and your company differ in religious belief and work ethtics, or business philosophy

       7... when you dislike the business of your company but the pay is good

             so you stay;

       8. ... you had a meeting and after the meeting you realize you did not under

           stand the instruction

      9. ... you were asked to submit minutes of your discussion only to get

           comments that it is incomplete

  10.  ....Naubusan ka ng load and you need to update your boss

  11....  How do you lessen gossiping and false accusations, fake news in the office

  12. ... How do you get the instructions of your boss done right...

7.  Respects and trust fellow officers

     1.   .... when you were chided for not knowing the names of staff in the  

           the provinces

     2...   when you quite slow in processing payments of your co workers

     3....  the language of staff from the provinces are different

     4....  there are challenges in communicating with provincial staff

     5... when the boss top guy of the  company is strict and disciplinarian and demanding

    6.  ...your kameeting said thank you to you?  How do you react?

    7.    ....what are protocols for courtesy in office and in dinner or lunch

    8.  ...how do you handle texts and phone calls to you?

   9.  ...that you habitually absent and late for your job?

  10. ...how do you treat provincial staffers and officers who are pasaway

  11,,,  if you are disgruntled with fellow officers and even the company do you wash the dirty linen at FB?

  8.  Engaged in self improvement

     1.... you are slighted for criticism on your performance and suggestions are

        made;

     2.... when you feel that the demand for self improvement only benefits

         the employer

    3... that you can't keep up with rapid growth of knowledge which is really exponential

    4.  ... that to get promoted your have to submit a journal of learning and book reports; and there is simply not enough time

   5. ... multitasking is not simply possible, or having several job responsibilities

   6... that the modern management methods specify only one job for one person

   7.... that Americans are much better than Filipinos in management and they

      are the best.

   8.   ...that there is no time to read and improve yourself..

  9.    ...that you are this way because of the rich and the Chinese

  10... have you engaged in reflection and introspection:  what are your strengths and weaknessess

  11.  ...what areas of your personality are you working that will mean your personal breakthrough

  12.... in what ways can problems and challenges make you a better person

  13.  ... how can you learn the requirements and skills of your job fast?

      14.  ... you resent the  imposition of self improvement -  plenty of reports to submit and reading 

9... Solution and problem solving oriented

     1.  ... when your boss asks for options/recommendation  when you have

          have problems

     2.  ... your boss does # 1 but ultimately makes final decision

    3..... when the sales are falling down and your estimate is there

             is no more solution;

   4....  there are times when problems are too overwhelming  and you 

        just have to give up

   5.  ... your family your colleagues contribute to your problems and difficulty

   6..... you ask why God gives you problem

   7....  that you conclude that the evil on this earth is simply too much and more and more people becoming bad and will dominate the earth

   8... that is the job of the boss to solve the problems you are just an employee.  

   9.  ...that you are not a genius to be able to solve a problem..

  10...  you only know so much....

10.  ME VS WE.

   1.  Why does an employee apply for a job?

   2.  Why does a company hire employees?

   3   Who are the stakeholders in a company

  4.  Who suffers when the company:   loses money from theft, fire and other incidents?

  5.  How can you add value to the company if hired?

  6.  What skills do you have are valuable to the company?

  7.  What do you think about corporate bashers?

  8.  Why is it important to have job now?

     9.  Why are others important?

   10.  Why is a good deed important? 

   11.  Who are men for others?  Are you one

-x-x-x-x-x-x-x-x-x-x-x-x-x   (ITO HIRING SHEET)

Scoring sheet

Based on the questions you can rate the interviewee as:      REJECT   NEEDS MORE INFORMATION     HIRE

                                         HIRING WORKSHEET

Name of applicant                           Position Applied for          Date

 Mandatory Skills and Knowledge exams                                                            30 PTS

                                                         Scores         Pass   Fail

       Obedience/comprehension

       Verbal

       Numerical

       IQ

       Essay

       One word exam

       Honesty                                                            

Background investigation                                                                                            20 POINTS

     School

     Neighborhood

     Past employer                                                  

                                                                                    PASS/FAIL

Work preference     A   B    C   D

Attitude  Scoring profile  FROM INTERVIEW                                                          50 POINTS

                          Poor Fit                                          Right fit

                                                                                        1       2       3       4      5     

1.  Passion/passion 

   for the company

2.  Professionalism

2.  Customer empathy

3.  Is responsible

4.  Positive attitude/behavior

5.  Leadership

6.  Communication

7.  Respect and etiquette

8.  Self Improvement

9. Action Oriented and

   Problem solving

10.   Me vs we

                                                                                                                   PASS/FAIL

Action requested:

HR                                                                      CMO                                       CO WORKER

Approved:                                                           Noted:

GM                                                                     SMD

Confirmed by Board in Resolution No...