Compliance with the Mission

TO        :   Holy Gardens Greenhills (Calamba) Memorial Park
                 Holy Gardens Pangasinan Memorial Park
                 Holy Gardens La Union Memorial Park

SUBJECT;   POSTING AT FOFF

Our mission tells of "to provide best tributes and loving memories to customers and non customers alike

Our record of the tributes to customers are griefshre, and to non customers - at FOFF.

My observation is that we are not aligned with the mission;  our posting at FOFF lingered unattended to for a long long time since May l4, 2012.  How come?

Posting at FOFF gives us opportunity to cross sell to municipal and catholic cemetery customers and to go on Funeral parlor partnerships (BPP)

I look forward to better compliance and alignment with the mission.

For compliance.

JUS

Notes on Making a Post as related to Quality and Customer Service

"I listen and I forget, I see and remember, I experience and I understand"

I am not a techie but I understand the meaning of complete and good work.  If by any means I can detect the attitude and work habits of our staff, it is by the way they make their post.  I can detect lack of enthusiasm, lack of patience  and perseverance , and by large dedication of quality and customer service.  I have been repeating time and time again that compared to an email, the blog must face the world as an audience.  Therefore be careful when making a blog post:   check spelling, format, complete labels, location,   be sure there is a story.  Tell  a story.  Make the blog post tell a story, completely and in an attractive way.  Huwag basta basta.

Ang klase ng mali sa blogpost, iyon din ang mali pagpaplano at execution, sa CV, sa IF, sa interment, at sa iba pang mga bagay.  Mga namumuno, PLEASE CHECK THE BLOGPOST.  Please be a leader, be a supervisor to your staff.


AND ABOVE ALL PLEASE READ THIS WELL AND CAREFULLY


I want to see improvement.


Huwag pa ulit ulit ang mali.  (Kagaya sa griefshare maliliit na naman ang post)

Tamang Pag Label

Constant & close communication. 5 disciplines: mental models, personal mastery, systemic thinking, shared vision, team learning. Are we close?

TO     :  All Blog posters

SUBJECT:   Correct Labels

Elsewhere in the blog before, we made guidelines on how to label which did not register or is not being FOLLOWED.

OBJECTIVES:   l.  To make it easy to find a post;
                            2.  To make navigation of the blog faster
                            3,.  To train blog poster to be web/blog masters.


l.  Use the new blogger interface.

2.  After posting on the blog, look very well at the content;  find the most important searchable label for the the blogpost.

Thus the labels for DPMS of Danica Grace  Ordinario would be:

         Danica Grace Ordinario
         CSS
          Holy Gardens Calapan Memorial Park,
          Prospects,
          (The date)

          l.  Long labels will load the label column,
          2,.  Long labels will be unsearchable;  short labels have cross reference
3.  COMMON MISTAKES:

         l.  Long labels
         2.  Unclear irrelevant labels
         3.  Posting a date with commas;  thus the most number of labels is 2011.  How did it happen?

4.  Always fill the location portion of post settings:  thus for Oton, type after clicking location:
     Oton, Iloilo, Philippines.

5.  Observe proper spelling and punctuation.  Thus always type Holy Gardens Oton as such and not HGOMP or HG Oton, or Holy gardens oton Memorial park;


Please compLy and execute properly.  We have to conform to international and globall standards  (SIRVIC)

FOR YOUR GUIDANCE AND COMPLIANCE

JUS

Strictly acknowledge reading and understanding by promptly making a comment..comply.

Follow up on Posting, Reading on Marketing and Selling

Constant & close communication. 5 discplines: mental models, personal mastery, systemic thinking, shared vision, team learning. Are we close? Strictly acknowledge reading and understanding by promptly making a comment..comply.

TO      :   All CMO

Thru    :   MGB/EV

Subject:   Feedback

l.   Comments:    Is everybody promptly visiting this site, reading and responding by making a comment promptly?

2. Reading materials:   Have all the CMO, including EV and MGB studied the materials on Marketing.  Please make  a comment underneath the material if you did.

3.  Posting.  Everybody was given a posting privilege.

        l.  Does everybody know how to make the post, including picture upload?

        2. Does everybody know how to:  make the proper title (to be searchable at the archive):   Name of the sbu (what:  weekly report on site, cr, ofc), nth number of the week, week period.


 4  CHECKING AND MONITORING.  Does ev and mgb monitor and check?

Having been given the posting privilege means that we can edit the design.  Please dont.  CMO dont delegate this task of touching the blog to anyone.

For compliance and immediate response

Communicators, MGB and AR must post their comments as they Email to SBU

Holy Gardens Memorial Park Group Customer Service, Excellence,Learning, Flexibility and Adaptability for all HELPING IN THE GRIEF OF MANY PEOPLE

To        All

Subject:  COMMENTS BY THOSE WHO SENT THE BLOGMESSAGE AND THE RECEIVER

Just to make sure that these blog posts are monitored and pushed, please:

l.  Administrators, post the kind of work you did for the receiver to understand;

2.  Receiver, comment what effort activity was done for you to understand a Circular, memo or blog.

Maraming pa ring posts na kulang ang comment or walang comment or mababaw ang comment.

ANO PA DAPAT GAWIN

For compliance

JUS