"I listen and I forget, I see and remember, I experience and I understand"
Oton was subjected to a visit last Jan ll-12 (yesterday)
These were some notable observations:
l. Lack of clear communication - Thee was a failure to call for general meeting: first, on my arrival on January ll, 20ll. and second yesterday. On first, it was an oral order and there was no proof that I mentioned general. However, I did not verify if the general meeting was understood.
2., Embarrassment.- I was embarrassed that people at Oton had to tell the JV partner that the sharing for JV was/unfunded. I had to apologize personally to the JV partner to apologize for the oversight, negligence and incorrect behavior and communication.
3. Bad execution and report. As to the saleable area. People kept on reporting, the project engineer, the ACMO, the sbu that the saleable area is OK. Judge for yourself:
CAN THESE AREAS BE SOLD?
What is this? Is there no water?n What happenned to the planting medium?
Is Croton the only available shrub in Oton?????
Many nice pictures were sent regarding the Nice Office of Oton. However, they could not tell me about seiso. And other visits did not correct the unnice and unclean appearance of Oton.
Nice and clean doors?
Dirty Toilet of Genesis, Does it Affect us?
WTDN?
Nobody is Looking up?
Was Spiderman Here?
You can see the dust smudge on the glass?
MGB, ASR, GCH, Paano ito?
Oton was subjected to a visit last Jan ll-12 (yesterday)
These were some notable observations:
l. Lack of clear communication - Thee was a failure to call for general meeting: first, on my arrival on January ll, 20ll. and second yesterday. On first, it was an oral order and there was no proof that I mentioned general. However, I did not verify if the general meeting was understood.
2., Embarrassment.- I was embarrassed that people at Oton had to tell the JV partner that the sharing for JV was/unfunded. I had to apologize personally to the JV partner to apologize for the oversight, negligence and incorrect behavior and communication.
3. Bad execution and report. As to the saleable area. People kept on reporting, the project engineer, the ACMO, the sbu that the saleable area is OK. Judge for yourself:
CAN THESE AREAS BE SOLD?
What is this? Is there no water?n What happenned to the planting medium?
Many nice pictures were sent regarding the Nice Office of Oton. However, they could not tell me about seiso. And other visits did not correct the unnice and unclean appearance of Oton.
Dirt and Litter Outside, In front of the Office
Too Much Rust, the AC can fall down
Nobody is Looking up?
You can see the dust smudge on the glass?
MGB, ASR, GCH, Paano ito?
To: Jorge Saguinsin
ReplyDeleteFrom: Melanie G. Bautista
Subject:Things to be done at Oton
1. Close supervision sa mga garden tech. Improve the work schedule
2. work schedule must include the saleable area. We cannot sell the saleable area based on the pictures above.
3. Office must be presentable to customers, it is part of customer service. Call everyday Michelle/April regarding on cleanliness of office(inside/out)C.R, glass. Dapat lahat tinitignan at tumitingala para makita lahat ng dumi na dapat tanggalin. Before AM talk there should be assigned staff (lolipop man) to clean the office.
4. Train michelle and April to be loyal in us and not in other person.
5. Check/monitor oton sa mga napuna with regards to accomplishment/improvements.
I will talk to the staff of HGOMP specially our keyman there, Michell and seiso must be fully implemented. Tutok ang kailangan at close supervision, pag sinabing nag-5S dapat may picture ng before and after para makita ang naging improvement.
ReplyDeleteI am calling the attention of Michell and April. Please let's work together para maayos natin ang HGOMP. It should start within ourselves.
Aireen
Pictures posted were the reality seen and observed at HGOMP. Monitoring and a very close supervision with their objectives everyday, as well as if these objectives were accomplished is really needed. Our office and site appearance as well as the services everyone provides reflects HGMP standards. And if these were the things our customers will be seeing everytime they visit our offices and site, then excellent customer is at risk, and the bad results will follow. Sa bawat sarili po natin magsisimula ang pagbabago. Lets make it a habit to become more discipline towards the things we our doing. Let us all cooperate towards one goal, and that to be the best.
ReplyDelete