HGGMP Weekly Upgrade on Improvement Report

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Weekly Upgrade

HGGMP

December 17-23 vs December 24-30

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units : 1 lot Sales Amount: P50,000.00	Units: 1 lot Sales Amount: P64,100.00	This week, we had sold 1 lot. We encourage the buyer to buy a lot at HGGMP instead of buying at Holy Family. They prefer to buy a lot at Holy Family or Rizal Memorial but after we discuss all of the advantages that we cater, they changed their mind.
Inputs (Internal)
Prospecting – 50 ·  Text blast ·  Interment service prospecting ·  Referrals ·  Recruited new agent at Calamba Doctors and Calamba Municipal Office.	Prospect:92	Improvement We have new CSS 1 (Interment), Mr. Feliciano Arago. We will use our full manpower to sell, recruit, train, and beautify. We are focusing now on marketing activities like saturations, leafleting and agents. We have a lot of marketing activities every week. We perform text blast as our collection campaign which we found effective. We just encounter conflict with regards to payments. Customers requested us to send someone to collect their MA. We make sure that we allot more time in marketing than office works.
Setting sales appointment 3 Trippings	No. and methods 2 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding fan ang prospect. Nag o-offer ng drinks and snacks sa customer during tripping.
Training of CSS Product presentation Interment Service/program	Addendum	HGGMP staff must be united  and ensure that all text messages and phone calls must be answered promptly 2 blogs a day-staff of HGGMP must read and understand and comment on our blog site.
External (Agents)
Recruitment	No. and methods
Sales agent motivated 3 Sales Agents motivated by texting them day to day.	No. of calls and visit Textblast-55	Continuous communication to build trust and friendship to our agents

2.       Customer service

Security Guard
Office	Rearrangement of office tables as requested by our customers
Payments	Textblast and house to house collection is the most effective way to collect ma from our customers. Complaint ticket
Documents	Proper checking of documents before sending to Head office on time.
Interments	Ginamit an bubble machine kasabay ang smoke machine sa interment
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nag rearrange ng office
Office décor	Naglagay ng Christmas lights sa office
Car	Nagawa na ang sirang timing belt ng adventure
Toilets

4.       Interment equipment – Nililinis ang mga materials na ginagamit sa interment upang hindi ito madaling masira

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Paggawa ng mga patungan ng halaman

Vertical Gardens	Gumawa ng bagong vertical garden
Herbal Gardens
Lawn and garden maintenance	Tinaniman ng red cripper and paligid ng palma
Compost Pit	Nagpagawa ng compost pit sa Garden contractor