Weekly Upgrade HGOMP November 20-27 vs Nov 27-Dec 2

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Weekly Upgrade

HGOMP

November 20-27  vs  Nov 27-Dec 2

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units: 7 lots Sales Amount: 246,080.53	Units: 2 Sales Amount: 1 BC: 14,000.00 1 lot:  48,541.93 Sales Amount: 62,541.93	Compare to last week, sales for this week has gone up . Customers have availed the last week of our zero interest rate promo. We should have more promo that are enticing to our customers
Inputs (Internal)
Prospecting – 100 ·  Textblast of on going promos ·  Facebook ·  Interment service prospecting ·  Referrals ·  Leafleting every morning ·  Tenting every Saturday and Sunday and when there’s an interment	Prospect: 90	Improvement ·  All staff come to office early to perform 5S, morning greeters. ·  We enhance our schedule every day. During AM talk, each staff was given a list of what they will do for the day that they will sign and check every accomplishment. VRT ·  Leafleting at CPT/Plaza/Public Market ·  Text blast ·  At the office to assist customers that will pay their monthly amortization ·  Attend to inquiries ·  Assisting walk in customer ·  Communicate to head office AMC ·  Deposit of collection ·  Follow up prospects (referrals, agents, old prospects, existing customer) ·  Saturation ·  Agent visit ·  Follow up day to day collection ·  Interment preparation DLE ·  Sending of abstract ·  Sending of Dep. Slip ·  Text blast (Agent, prospects, suspects, existing customers) about on-going promos, collection, and schedule. SG ·  Site maintenance ·  8:00 am: report of what to do ·  5:00 pm: report of what he accomplished and what is not.
Setting sales appointment  Trippings	No. and methods 2 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding fan ang prospect. Nag o-offer ng drinks and snacks sa customer during tripping.
Training of CSS FAQ Handling objection AATR	Addendum	All staff must train how to handle complaints and the correct procedure before communicating it to HO. We must secure a complaint ticket first then send it to HO for their reference.
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 7 Sales Agents motivated by talking to them personally and discussing them the benefit of Zero Interest, Text blasts – 10 agents	No. of calls and visit Textblast- 30 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders about Zero interest on lawn lots and answering their inquiries. Asking all agents their prospect list.

2.       Customer service

Security Guard
Office	Put up a Christmas tree, Christmas décor and Christmas lights
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization
Documents	Proper checking of documents before sending to Head office
Interments	GInamit ang lumang billboard at tarpaulin para sa mga nakatambak na lupa upang di masira o maapektuhan ang katabing puntod. Nagbriefing sa mga ISG ng mga responsibilies at work nila. Isinagawa ang bagong interment program.
Post interments	Tiningnan ang Interment checklist kung nasunod, nag post sa facebook.
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis ang salamin sa harap ng office at pinunasan ang mga furnitures at computer at laptop. Nag mop ng sahig sa office.
Office décor	Naglagay ng Christmas tree at Christmas decors para Makita ng customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle.
Toilets	Araw araw na paglilinis ng cr at paglalagay ng tubig sa balde.

4.       Interment equipment – Bagong linis  ang podium at pagchek kung may mga sira at dapat ipaayos.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment. Pagpapatupad ng bagong internment program.

6.       Landscaping –  nagdidilig sa mga tinanim ng mga herbal plants sa paligid ng puno ng buko at papaya malapit sa CR at pagdidilig sa bagong tanim sa vertical garden at mga halaman sa entrance.

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden. Nagdagdag ng bagong vertical garden courtesy nina Samson, Odjie at Michael sa entrance.
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan.
Lawn and garden maintenance	Tinanggal ang mga tuyong bulaklak sa mga puntod at Nagdilig ng mga Bermuda sa mga puntod. Nag Lawn Mower sa GE at Lawn  Area

Prepared by:

Vencho R. Tolentino

CSS-HGOMP

                                                           

Checked  by:

APRIL CARAGAYAN

ACMO-HGOMP