Weekly Upgrade HGOMP December 9-December 9=16 vs December 17-December 23

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Weekly Upgrade

HGOMP

December 9-December 9=16 vs December 17-December 23

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units : 2 Body crypts            Php28,000.00	Units: 1 body crypt Php 14,000.00	The sales today are
Inputs (Internal)		< these are routine; default action>
Prospecting – 75 ·  Text blast ·  Facebook ·  Interment service prospecting ·  Referrals ·  Leafleting every morning ·  Tenting every Saturday and Sunday and when there’s an interment	Prospect: 50	WHAT IS NEW? Improvement ·  All staff come to office early to perform 5S ·  We enhance our schedule every day. During AM talk, each staff was given a list of what they will do for the day that they will sign and check every accomplishment. VRT ·  Leafleting at CPT/Market ·  Text blast ·  At the office to assist customers that will pay their monthly amortization ·  Attend to inquiries ·  Assisting walk in customer ·  Communicate to head office AMC ·  Deposit of collection ·  Follow up prospects (referrals, agents, old prospects, existing customer) ·  Saturation ·  Agent visit ·  Follow up day to day collection ·  Interment preparation DLE ·  Sending of abstract ·  Sending of Dep. Slip ·  Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule. ·    SG ·  Site maintenance ·  8:00 am: report of what to do ·  12:00 nn: report of what he accomplished ·  5:00 pm: report of what he accomplished and what is not.
Setting sales appointment 2 Trippings	No. and methods 1 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding fan ang prospect. Nag o-offer ng drinks and snacks sa customer during tripping.
Training of CSS FAQ Handling objection AATR	Addendum	All staff must train how to handle complaints and the correct procedure before communicating it to HO. We must secure a complaint ticket first then send it to HO for their reference.
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 4 Sales Agents motivated by talking to them personally and discussing them the benefit of Pabongga Bonanza Text blasts – 10 agents	No. of calls and visit Textblast- 10 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders  and answering their inquiries. Asking all agents their prospect list.

2.       Customer service

Security Guard
Office	Floor map of the floor.
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization
Documents	Proper checking of documents before sending to Head office
Interments	GInamit ang lumang billboard para sa mga nakatambak na lupa upang di masira o maapektuhan ang katabing puntod. Nagbriefing sa mga ISG ng mga responsibilies at work nila.
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa
Office décor	Gumawa ng basket of promo items para Makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde

4.       Interment equipment – Palagiang paglilinis  ng podium

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate.
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Tinanggal ang mga tuyong bulaklak sa mga puntod Tinanggal ang mga solar lamp, nilagyan ng pangalan at itinabi sa bodega
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.