"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
Amazing grass cutting technology
Amazing grass cutting technology
June 28, 2012
June 27, 2012
Fwd: 7 Steps To Establishing Yourself As An Industry Leader
These are very powerful tips on how to become a success. They are interesting to read and remember
Do you want to be a success, as we want you to?
Do you want to be a success, as we want you to?
---------- Forwarded message ----------
From: Business Thrival <deniseandjynell@businessthrival.com>
Date: Tue, Jun 26, 2012 at 5:02 PM
Subject: 7 Steps To Establishing Yourself As An Industry Leader
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From: Business Thrival <deniseandjynell@businessthrival.com>
Date: Tue, Jun 26, 2012 at 5:02 PM
Subject: 7 Steps To Establishing Yourself As An Industry Leader
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Issue # 103 - June 25, 2012
Dear Jorge, Becoming an industry leader in your market can be a lot of hard work. However, if you have the right mindset and follow some good marketing strategies, you can dominate your competition. In today's Main Essay, Craig Ballantyne, the editor of Early to Rise and Financial Independence Monthly newsletters, shares seven steps on how to break the 6-figure and even 7-figure barriers in your business by establishing yourself as leader in your industry and niche market. In the Check It Out section, you will learn how a select group of insiders are busy generating real income in a totally different way than what you would think. Learn about the underground economy and how these insiders have unlocked the mystery to wealth building. In the Quick Tips section, you will learn how to improve your overall fitness, how to stimulate your brain, and how to lift your spirits by taking time out to enjoy something that happens every day. We hope you enjoy this issue of the Business Thrival Newsletter. Cheers, Denise Gosnell Publisher Business Thrival, Inc.
7 Steps To Establishing Yourself As An Industry Leader
By Craig Ballantyne In the summer of 2000 I was finishing up my master's thesis in Exercise Physiology at McMaster University in Hamilton, Ontario (Canada's 'steeltown'). At the time, I lived with two buddies, and the only computer with Internet access in our house was in my friend's room in his basement apartment. One Saturday afternoon, after getting home from running tests in the lab, I noticed my roommate was out at one of his Kung Fu classes, and so I went down to look for job opportunities on a fitness website. It was during this fateful Internet search that I stumbled across the email address of the fitness editor for Men's Health magazine, the biggest fitness publication in the world. I decided to take a chance and send him my latest fitness email newsletter, even though it had only 150 subscribers. A few days later the editor replied back, and wanted to use a piece from my article in an upcoming issue. Just like that I had instant credibility. This one opportunity would be the foundation for the exponential growth of my fitness information publishing business over the next 10 years. It allowed me to become a leader in my industry, and that has made all the difference. And today we're going to cover my favorite advanced leadership mindset and marketing tips I was taught by one of my mentors, Dan Kennedy. These 7 steps will help you break the 6-figure and even 7-figure barriers in your business by establishing yourself as leader in your industry and niche market. 1) You Must Have Extreme Self-Confidence Your business is not only about selling your product. It's also about attracting people who want everything you have to offer. Your business is YOU. It doesn't matter if you run a shop on main street in your town or a website serving people from all over the globe, you must be confident that what you bring to the world is unique and different from everyone else offering similar products. 2) You Must Take Action and Implement What You Learn This step is not nearly as much fun as thinking big, but it is just as essential. The most successful people in the world are action takers. They don't think too much, they just get it done. If you're struggling with implementing what you know, then set more deadlines in your business. If you already have deadlines, cut them in half. Be bold. If you have a product planned for release in 3 months, cut that back and set a deadline of 2 months. You'll find a way to get it done and you'll be one step closer to being a leader in your industry. Life rewards action. 3) You Can Never Be Satisfied You can never rest or try to sustain status quo. As Kennedy says, "You must be finding the replacement for the replacement." If you are a salesperson having a record year, you must still be looking into the future and planning for when sales aren't as easy. You must continue to stay hungry and remain on top of the trends in your industry. Likewise, if you're an online information marketer, it doesn't matter if you are getting 10,000 visitors per day to your site from Search Engine Optimization and affiliates, if you don't keep coming up with new stuff, eventually your traffic will dwindle and your business will die. Keep learning and networking, and never be satisfied as long as you remain in business.
While millions of Americans go off to work every day, a select group of insiders are busy generating real income in a very different way.
These people have no visible form of income or employment. And yet, many of them are able to generate income well beyond what most people think is possible. It looks like a mystery. But that's only because so few people know about their world. This world is something you might call, "the underground economy." Discover how this "underground" economy works and what it takes to be admitted. Watch this "underground" video presentation now. 4) Really Big Thinking – "Make no little plans" This is my favorite step on the list. I just love to think big, and to plan and predict future opportunities for my business. It's a great exercise to do on airplanes, because research shows we're more creative when we get outside of our daily work environment – plus, it's much more productive than watching a movie you've seen before. When it comes to big thinking, always be conceive and believe that you will achieve great plans. You must be sure of yourself that you will dominate your chosen niche. You must not be afraid to create bigger and bolder ideas everyday and always be looking for markets where you can charge top dollar, and bigger projects and products that will allow you to do so. 5) You Must Work on the Macro and Micro Components of Your Business Everyone wants to be the "idea guy", but if you want to succeed you have to force yourself to be good at ideas, follow through, and details. You need to have every aspect of copy, product creation, and lead generation in place if you want to create a 6-figure or 7-figure income. 6) You Must Develop Multiple, High-Value Skills It's not enough to be just a good speaker, or salesperson, or product creator. We need multiple skills. First we have to identify an opportunity, then generate leads, then build interest in our prospects, then persuade our prospects to become customers, and finally deliver extreme value and service. Don't just stop when you've become good in one area of expertise. You also need to develop the skill of learning how to say NO. Too many folks spread themselves too thin, so you have to decide what projects are right for you and will advance your business. 7) Always Focus on Strategic Associations If you sit at home and think you can avoid seminars and mastermind groups yet still develop powerful affiliate and business relationships, you are sorely mistaken. You need to be at seminars, having conversations in the hallways and at the bar, meeting new people online and offline. Listen, by nature I'm an introverted person. A highly introverted person. I'd much rather read a book than introduce myself to a stranger. But guess what? Of all the strangers I've introduced myself to at the dozens of conferences I've attended, not one of them has bit me. And many of them have become friends, and a few of them have become lifelong business partners. In fact, I might never have had my chance to run Early to Rise if it wasn't for a Mastermind group I joined where I met Matt Smith, my business partner. So get out there. Go to seminars and events. Plan ahead and have a list of people to meet and questions to ask AND people that you can help. Never go empty handed or without a plan. Follow those 7 steps to start building a serious business and you'll soon join the ranks of leaders in your industry. Craig Ballantyne is the Editor of Early to Rise and Financial Independence Monthly. He also coaches executives of companies with sales over $1 million. Later this summer, Matt Smith and Craig will be offering a new virtual private mentoring program for Financial Independence Monthly subscribers.
To establish yourself as an industry leader, Craig suggests that you do the following:
1. Have extreme self-confidence in what you are bringing to the world is unique and different from everyone else offering similar products. 2. Take action and implement what you have learned in your business. 3. Keep learning and networking, and never be satisfied as long as you remain in business. 4. Think big in order to plan and predict future opportunities for your business. 5. Work on macro and micro components of your business in order to succeed. 6. Develop multiple, high-value skills so you just don't stop when you become good in one area of expertise. 7. Always focus on strategic associations so that you can continue to grow your business.
Let us know your thoughts on today's issue.
Post your comments here.
Business Thrival, Inc.
10412 Allisonville Road Suite 201 Fishers, IN 46038 USA Toll Free: 888-579-9922 Fax: 877-579-9933
© Copyright 2012 Business Thrival, Inc. All Rights Reserved.
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Disclaimer: Business Thrival, Inc. only recommends products that we've either personally checked out ourselves, or that come from people we know and trust. For doing so, we may receive a commission. We will never recommend any product that does not have a 100% money-back satisfaction guarantee. Nothing in this email should be considered as providing legal, financial, accounting or estate planning advice. While some of the authors may be attorneys who have discussed various legal, business and other concepts herein, nothing herein can be construed to constitute specific legal advice or recommendations. No communication by our company or employees to you should be deemed as personalized legal, financial, or estate planning advice. The social media icons contained in this newsletter were obtained from IconDock. |
Believe in yourself and you can accomplish anything in life.
Click here to watch "Just Believe"
Nice presentation with very good thoughts and ideas inside. It really gives a hint to business minded people.
Ronnelyn
Body:
To improve you overall fitness, you do not have to sweat it out at a gym. Instead you can take a walk, ride a bike, go for a swim or even play golf. The key is to just keep moving to make a difference. Mind: Don't be so predictable. When you get into a routine, your brain adjusts and is not stimulated any more. To offset that, do something that breaks your pattern. For example, when driving to work take a different route instead of the usual route. Spirit: A great way to lift your spirits is to watch the sunset or the sunrise. Take time out of your busy day to stop and enjoy the sunset. Or, wake up an hour earlier to watch the sun rise. This will put you in a good mood and lift your spirits. |
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Business Thrival, Inc., 10412 Allisonville Road, Suite 201, Fishers IN, 46038© 2012 All rights reserved.
June 26, 2012
TRANSPORTATION ALLOWANCE FOR SFC & CSS
"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
TO : ALL SBU
FROM : HONEY
LOU U. CASTILLO
SUBJECT : TRANSPORTATION ALLOWANCE
OBJECTIVES:
1. To lessen the expenses for gasoline by 5%, cost
reduction.
2. To become more efficient and to have a regular and
consistent work schedule.
3. To increase net income by 1% every month.
BACKGROUND:
HGMP staff failed to emphasize
the payment provisions on the PPA and customers failed to follow the standard
procedures that installments due shall be paid at Holy Gardens Memorial Park at
its principal office. Gasoline expenses also increased due improper method of
collection, lack of regular and consistent work schedule. Likewise, there is a big
amount of reimbursements of travelling expenses.
COST AND BENEFIT ANALYSIS:
SBU
|
Average Cost per month
|
Transportation
|
Cost Reduced
|
%
|
||
Gasoline Exp.
|
Transpo Exp.
|
Total
Expenses
|
Expense
|
|||
HGLUMP
|
7,500.00
|
1,500.00
|
9,000.00
|
500.00
|
1,000.00
|
33%
|
HGPMP
|
12,000.00
|
1,750.00
|
13,750.00
|
500.00
|
1,250.00
|
29%
|
HGGMP
|
8,000.00
|
1,500.00
|
9,500.00
|
500.00
|
1,000.00
|
33%
|
HGCMP
|
4,000.00
|
1,250.00
|
5,250.00
|
500.00
|
750.00
|
40%
|
HGOMP
|
7,000.00
|
1,600.00
|
8,600.00
|
500.00
|
1,100.00
|
31%
|
Total
|
38,500.00
|
7,600.00
|
46,100.00
|
2,500.00
|
5,100.00
|
166%
|
WHAT TO DO NEXT:
1. Provide SFC and CSS
with a monthly transportation expense in the amount of Php 500.00 per month.
- CSS with no sales from previous months will not be entitled for the allowance.
2. Proper work schedule
through a regular and consistent Work Schedule of all SBU staffs. Monitoring
and checking of work schedules through the ACMO
PROVISIONS:
1. HGMP vehicle shall
only be used for the following:
·
Tripping
·
Saturation and Sales
Presentation
·
Visitation of Clients
·
Delivery of Documents
· Depositing of collections
· Depositing of collections
A written approval for any other purpose or use of
company vehicle shall implement.
2. No reimbursement for travelling/
transportation expense will be processed unless otherwise authorized/ approved
by the ACFC, noted by the SMD.
3. Regular and
consistent work schedule.
For compliance.
Noted
by:
HONEY LOU U. CASTILLO JORGE U.
SAGUINSIN
ACFC SMD
June 25, 2012
Checklist for Uniqcsx, ideas, inspiration
"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
I am posting here a guide for Uniqcx. How do we start delivering unique customer service to customers?
l. Office
decorations
paintings/furniture/ lighting
toilets - natural toilets
2. Landscaping
planting materials: geometric designs, vertical gardens
3. Vehicles
5 senses (smell, food, upholstery, cleanliness) -
appearance, inside and out, AC, AV equipment
2. Intangibles
1. Customer service staff:
l. Personality
2. Customer touch points
1. Security guard encounter
2. answering: phones, sms emails, fb posts
I am posting here a guide for Uniqcx. How do we start delivering unique customer service to customers?
l. COMPONENTS OF UNIQUE CUSTOMER SERVICE
1. Cap ex/ tangibles
l. Office
decorations
paintings/furniture/ lighting
2. Landscaping
hardscape: road paving and design, statues, fountains, sculpture
planting materials: geometric designs, vertical gardens
flowering plants
3. Vehicles
5 senses (smell, food, upholstery, cleanliness) -
appearance, inside and out, AC, AV equipment
1. Customer service staff:
2. Attitude
3. Training
- politeness
- making amends
- conflict resolution
1. Security guard encounter
2. answering: phones, sms emails, fb posts
3. office/encounter closing/signingdocuments ma
4. accomplishing documents and delivery
5. accomplishing IA; explaining IA
6. visiting family of the deceased during the wake
7. interment
8. post interment;
9. Family visits the deceased
10. November 1
2. What are the things that you will do to deliver unique experience to customers?
1. Tangibles (pls see posts on toilets, vertical gardens etc) mad dogs, collections
2. Intangibles (pls posts on customer service excellence)
Customer Service Excellence
"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
. An entity that creates customer
. An entity that creates value for customer
. COMPANY
l. Definition of a business
. An entity that creates customer
2. Three Cs affecting a business
. COMPETITION
. CUSTOMER
3. GOLDEN RULES OF CUSTOMER SERVICE
The customer is the boss;
The customer is the king
The customer is divine (kami-sama in Japan)
4 About the customer being right or wrong
Rule No. l. The customer is right
Rule No. 2. If the customer is wrong, remember rule No. 1.
5. Bad customer service video.
Rude Chinese vendors; even fighting tourists; what to avoid.
CUSTOMER SERVICE EXCELLENCE TRAINING
AMAZING JAPANESE CUSTOMER SERVICE
EXCEEDING CUSTOMER EXPECTATIONS
Natural Toilet (Open Design) for Holy Gardens.
"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
We can adopt open toilet, natural design for added uniqueness: it is cheaper and more aesthetic.
Are they not wonderful?
Some of the nice designs are in Kamayan sa Palaisdaan and at Sta Fe...
Underground natural toilet
Natural toilet (composting) in Sta Fe NV
Vertical gardens and natural toilet.
Vertical gardens and home design
We can adopt open toilet, natural design for added uniqueness: it is cheaper and more aesthetic.
Are they not wonderful?
Some of the nice designs are in Kamayan sa Palaisdaan and at Sta Fe...
Underground natural toilet
Natural toilet (composting) in Sta Fe NV
Vertical gardens and natural toilet.
Vertical gardens and home design
June 24, 2012
Etiquette guide for staff and and customer service - Guide to Success
TO All staff and officers
SUBJECT: Do's and donts - Guide to Correct Etiquette and Success
Please read the following as guide to proper behavior for success and self mastery.
A. General
Dos
l. Work hard
2. Be loyal
3. Keep your word. Deliver what you promise
4. Be punctual
5. Be obedient - do as you told; if you dont, you can be fired for insubordination.
6. Communicate - verify what you were told; call or txt if you did not understand. Give feedback of your assignments. Deliver your work without being followed up
7. Deliver l00% of of the delivereables.
8. Understand the business: company history, products, advantages over the competition, the MVP
9. Memorize by head and heart the company mission, vision, beliefs, and principles.
l0. Learn as much as you can about the work of your unit, department. You have just two goals: to learn about the job, and be promoted.
11. Be in the 21st century:
l. Learn the social media: sms, you tube, fb, twitter, email, blogs, and web
2. Learn how to send and receive information at the above media.
12. Learn to be both effective and efficient
13. Be trustworthy and reliable
14. Be honest
15. Exercise leadership; avoid being just another Juan.
16. Love what you do and do what you love.
17. Do not leave anything pending; every item must have closure.
18. Be action and solution oriented. We are not here to debate discuss and argue. We are here to produce results.
19. Be part of the solution rather than the problem
20. Think of ways how to arrive at a desired result; do not load your brain with more problems and difficulties.
21, Empty your cup in order to understand. ABCD.
22. Place your self in the hands of boss/leader in order to achieve something; obey and allow yourself to be mentored. (cf. Pencil parable.)
23. Have healthy attitude towards problems and difficulties.
24. If you work for someone, you are ready to obey, be loyal and be diligent. Establish your own business if you cant do the above.
25. Persist; do not ever ever quit.
26. If it rains, open an umbrella; if something is wrong correct it; Avoid being a spectator or thinking that a problem belongs to someone else.
27. Know the happenings in your business environment; things that affect the business up to l0 km radius
28, Remove the words: "impossible" and "mahirap" from your vocabulary.
29. Be grateful for your blessings, passing through your employer no matter how humble. There could be no happiness without gratitude.
30. Be team oriented; be concerned with your business: do not go on leave or resign when you know that everybody is struggling. Help recruit if there is a shortage of hands.
3l. Make things happen; do not just watch nor be in denial of problems;
32. Be mature.
33. Smile, no matter how unpleasant the day maybe.
34. Attend to unpleasant things first.
35. Be concerned both with the results (objectives) and processes.
36. Be a success and champion; strive to do what you plan; no ifs and buts.
37. You are a champion. remember that always and have faith in yourself
38. Focus on your job working hours: avoid your own social media, calling emailing, chatting texting personal accounts, or even relatives during working hours.
39. Be determined; strive hard to finish the tasks assigned on time and well; and the goals.
40. Focused attentive and respectful of the company, yourself, and your job.
41. Listen.
God gave you two ears and one mouth. Wait for the other person to speak out before opening your mouth.
42. Avoid the 4 Cs: the three demons: criticism, condemn,"chismis", complain,
Winning an argument wins you enemies and adversaries; not success.
43. Dare to be great. Think of big things not small.
44. Develop high value added skills; therefore engage constantly in learning new skills whether it be through self improvement or enrolling in a school or se minar
45. Be respectful: of old people, or your superior, and your customers
Dont:
l. Be driven in your work; dont be followed up;
2. Don 't harbor grievances vs your office mates or the company; if you feel bad towards the company, quit.
3. Dont quarrel with co employees or customers.
4. Make alibis;
5. Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)
6. Ever tell your boss if something is defective, that you found it when you first arrived. Do something if there is a problem or defective. What are the hindrances? What is the progress of the project or the thing being discussed.
7. Be left behind in learning
8. Fail to improve your thinking and judgement.
9. Have bad attitude: be parochial, have small mind and be parochials
l0. Underdeliver
11. Be selfish: be concerned only with pay, benefits rather than your outputs.
12. Compare the company with others; while failing to evaluate your own progress and efficiency.
13. If you are trainee:
l. Have zero deliverables
2. Be pasaway
3. Reject new ideas and training
4. Go home if your co workers are still at it.
5. Come to work late.
14. Engage in useless activities that use company resources like facebook, chat, sms to friends and relatives.
Do
1. Come to office early and regularly; if you are a trainee, dont ever late or be absent during the 5 months period for whatever reason.
2. Wear clothes befitting office environment: business suits for men and women; do not wear party dresses or dresses that are distractive (clothes that show too much flesh for women)
3. Wear ids; trainees must be issued id promptly. Even contractors must have ids.
4. Use office equipment: cp, computer for business purposes only. You can be fired if you are caught if you do otherwise.
5. Use a planner. Plan what you do and do what you plan.
6. Promptly answer phone calls promptly within the first 3 rings; answer text messages especially from customers and bosses.
7. Make it a habit to open emails DAILY and answer promptly; open blogs and make comments PROMPTLY
8. Use office supplies judiciously; avoid wastage.
9. CS: promptly greet customers and attend to them; we are all busy for the customer.
There is no other reason to be busy.
l0. Wear clean clothes, take a bath daily wear light cologne and perfume; avoid having bo. Brush your teeth; avoid having bad breath.
11. Take care of company properties. Avoid dropping or spilling food and drinks on cellphone and laptops.
12. Clean as you go. Clean your utensils if you eat in the office; deodorize the office from smell of the "ulam"
13. Be concerned with the appearance of the office and the Holy Gardens site.
14. Improve yourself and the business daily.
l5. Comply with 3ffb requests for daily reports; do not go home without submitting the reports.
l6. Comply with memo and letters text to you promptly
17. Be serious; avoid horseplays during working hours.
18. DIN; finish your assigned work fast without fuss.
DONTS
1. Be late or absent; if you are absent, do not text your excuse slip
2. Have BO or BB
3. Gossip or use company time to watch yahoo news or you tube or fb your friends
4. Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient
5. Be deaf; answer telephone calls or text messages.
6. Text with SuN to non sun network learn to use their unli or their adds to postpaid; or use the company cell for personal use.
7. Use facebook for personal use. we are monitoring your brower and facebook. Some trainees are very active at fb; sales are nil;
8. Fail to submit book reports or internet research. Many materials are posted at the HolyGardens Bulletinboard.
9. Fail to open your email or blogs at least once a day. Fail to answer them...and
10 . Develop bad habits; or copy such from the old timers
11. Listen to what to whining of old or past employees; you will not get better.
12. Fail to meet deadlines.
13. Offer alibis when talked to; be good in alibis
14. Be unclear in discussion; be SMART.
Every employee is required to have a Sun cell for ease of communication:
l. Be sure it is charged always;
2. Be sure the sun sim is in the cp.
3. Answer the cp when it rings;
4. Answer the text.
5. If you are in marketing make your self available for text and calls 24/7. If you cant do it, you are not meant for marketing.
6. Take care of the company cp. Avoid abusing dropping or scratching the cp. The CP is entrusted to an individual. However, it is to be left at the office when someone, the holder goes out. That is why we require individual cp.
If the cp is in disrepair for any reason whatsoever, have it promptly repaired. Replace the battery if discharges rapidly. So that it will last long, charge it only if it is fully discharged.
What shall we do to make sure you read this?
D Communication
Verbal:
l. Speak clearly and slowly.
2. Pay attention to the one speaking. Avoid interrupting. Listen
3. Clarify/ask questions if you did not understand;
4. Speak in moderate volume; avoid speaking in whisper.
5. Look to the other party, if possible in the eye when he speaks.
6. Focus, pay attention, respect the one speaking
7. Avoid cursing the other party; be calm and composed even if indeed he/she is irritating all ready.
8. Steps:
l. Tell what is to be done
2. Explain the process, or give example regarding the topic.
3. Tell what you told them
4. Repeat the process if necessary
9. Take down notes; summarize what was discussed; if asked for minutes submit promptly. Give written hard copies to others who were in the meeting.
10. Avoid obtuse and unclear statements. Be clear and specific. Go direct to the p;oint.
ll. Be honest: state that you will check the facts if you are not sure; avoid lying.
12, Be always prepared that you will be asked for reports/data on your work. Remember your latest facts/data.
13. Communication is present: when memos are followed, when things get done on time, there are quality products, costs are kept down.
14. There should be feedback when there is communication.
1. Start and end the meeting promptly; always have an agenda and stick to it.
2. Make sure only those concerned with the agenda are in the meeting
3. Go direct to the point. Talk about the agenda. Be sure you have an agenda for the meeting;.
4. Be on the agenda; focus on the agenda
5 Focus on the meeting; avoid doing other things on the meeting; avoid taking calls or being
interrupted on the meeting. Promise to go back to the caller in case your cp rang.
6. Take notes; review notes as you implement the contents of the meeting.
7. Give feedback on your progress.
8. Promptly make minutes of the meeting; be sure all the resolutions are carried out and implemented.
9. The objective of the meeting is communicate - to get people on the same frequency, promote common understanding, removal of obstacles and achieving the objectives.
This involves writing memo/sms.
l. Use grammatically correct English; no jojemon or avoid street abbreviation. Do the same if you are making posts on the FB pages; show respect even in SMS especially to a superior or customer
2. Use the normal format in a letter or memo when making an email or responding to one. (with TO; From: subject; and the name of the sender. Put a date. always.
3. KISS: keep memos clear short and specific: KEEP IT SHORT AND SPECIFIC
4. Check your spelling. This blog for example has spell write; it underlines words that are not spelled right.
5. If you use all caps in email, it is a shout. It means you are angry.
6. Be polite in text or email (assume the one you are texting or emailing is an honorable person) Show respect by using sir or mam. Even if the other person at the other end sounds young; you could be wrong.
7. Answer text or email promptly. Acknowledge all emails. or text. This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.
8. Identify yourself in an email or SMS This is very common omission.
9. Follow up your email: text or call that you sent an email or you posted on the blog. Ask for comments.
10. If you read the blog, acknowledge and write a comment. You will increase your learning and your writing ability when you comment.
Please read and comply.
JUS
SUBJECT: Do's and donts - Guide to Correct Etiquette and Success
Please read the following as guide to proper behavior for success and self mastery.
A. General
Dos
l. Work hard
2. Be loyal
3. Keep your word. Deliver what you promise
4. Be punctual
5. Be obedient - do as you told; if you dont, you can be fired for insubordination.
6. Communicate - verify what you were told; call or txt if you did not understand. Give feedback of your assignments. Deliver your work without being followed up
7. Deliver l00% of of the delivereables.
8. Understand the business: company history, products, advantages over the competition, the MVP
9. Memorize by head and heart the company mission, vision, beliefs, and principles.
l0. Learn as much as you can about the work of your unit, department. You have just two goals: to learn about the job, and be promoted.
11. Be in the 21st century:
l. Learn the social media: sms, you tube, fb, twitter, email, blogs, and web
2. Learn how to send and receive information at the above media.
12. Learn to be both effective and efficient
13. Be trustworthy and reliable
14. Be honest
15. Exercise leadership; avoid being just another Juan.
16. Love what you do and do what you love.
17. Do not leave anything pending; every item must have closure.
18. Be action and solution oriented. We are not here to debate discuss and argue. We are here to produce results.
19. Be part of the solution rather than the problem
20. Think of ways how to arrive at a desired result; do not load your brain with more problems and difficulties.
21, Empty your cup in order to understand. ABCD.
22. Place your self in the hands of boss/leader in order to achieve something; obey and allow yourself to be mentored. (cf. Pencil parable.)
23. Have healthy attitude towards problems and difficulties.
24. If you work for someone, you are ready to obey, be loyal and be diligent. Establish your own business if you cant do the above.
25. Persist; do not ever ever quit.
26. If it rains, open an umbrella; if something is wrong correct it; Avoid being a spectator or thinking that a problem belongs to someone else.
27. Know the happenings in your business environment; things that affect the business up to l0 km radius
28, Remove the words: "impossible" and "mahirap" from your vocabulary.
29. Be grateful for your blessings, passing through your employer no matter how humble. There could be no happiness without gratitude.
30. Be team oriented; be concerned with your business: do not go on leave or resign when you know that everybody is struggling. Help recruit if there is a shortage of hands.
3l. Make things happen; do not just watch nor be in denial of problems;
32. Be mature.
33. Smile, no matter how unpleasant the day maybe.
34. Attend to unpleasant things first.
35. Be concerned both with the results (objectives) and processes.
36. Be a success and champion; strive to do what you plan; no ifs and buts.
37. You are a champion. remember that always and have faith in yourself
38. Focus on your job working hours: avoid your own social media, calling emailing, chatting texting personal accounts, or even relatives during working hours.
39. Be determined; strive hard to finish the tasks assigned on time and well; and the goals.
40. Focused attentive and respectful of the company, yourself, and your job.
41. Listen.
God gave you two ears and one mouth. Wait for the other person to speak out before opening your mouth.
42. Avoid the 4 Cs: the three demons: criticism, condemn,"chismis", complain,
Winning an argument wins you enemies and adversaries; not success.
43. Dare to be great. Think of big things not small.
44. Develop high value added skills; therefore engage constantly in learning new skills whether it be through self improvement or enrolling in a school or se minar
45. Be respectful: of old people, or your superior, and your customers
Dont:
l. Be driven in your work; dont be followed up;
2. Don 't harbor grievances vs your office mates or the company; if you feel bad towards the company, quit.
3. Dont quarrel with co employees or customers.
4. Make alibis;
5. Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)
6. Ever tell your boss if something is defective, that you found it when you first arrived. Do something if there is a problem or defective. What are the hindrances? What is the progress of the project or the thing being discussed.
7. Be left behind in learning
8. Fail to improve your thinking and judgement.
9. Have bad attitude: be parochial, have small mind and be parochials
l0. Underdeliver
11. Be selfish: be concerned only with pay, benefits rather than your outputs.
12. Compare the company with others; while failing to evaluate your own progress and efficiency.
13. If you are trainee:
l. Have zero deliverables
2. Be pasaway
3. Reject new ideas and training
4. Go home if your co workers are still at it.
5. Come to work late.
14. Engage in useless activities that use company resources like facebook, chat, sms to friends and relatives.
B. ON OFFICE BEHAVIOR
Do
1. Come to office early and regularly; if you are a trainee, dont ever late or be absent during the 5 months period for whatever reason.
2. Wear clothes befitting office environment: business suits for men and women; do not wear party dresses or dresses that are distractive (clothes that show too much flesh for women)
3. Wear ids; trainees must be issued id promptly. Even contractors must have ids.
4. Use office equipment: cp, computer for business purposes only. You can be fired if you are caught if you do otherwise.
5. Use a planner. Plan what you do and do what you plan.
6. Promptly answer phone calls promptly within the first 3 rings; answer text messages especially from customers and bosses.
7. Make it a habit to open emails DAILY and answer promptly; open blogs and make comments PROMPTLY
8. Use office supplies judiciously; avoid wastage.
9. CS: promptly greet customers and attend to them; we are all busy for the customer.
There is no other reason to be busy.
l0. Wear clean clothes, take a bath daily wear light cologne and perfume; avoid having bo. Brush your teeth; avoid having bad breath.
11. Take care of company properties. Avoid dropping or spilling food and drinks on cellphone and laptops.
12. Clean as you go. Clean your utensils if you eat in the office; deodorize the office from smell of the "ulam"
13. Be concerned with the appearance of the office and the Holy Gardens site.
14. Improve yourself and the business daily.
l5. Comply with 3ffb requests for daily reports; do not go home without submitting the reports.
l6. Comply with memo and letters text to you promptly
17. Be serious; avoid horseplays during working hours.
18. DIN; finish your assigned work fast without fuss.
DONTS
1. Be late or absent; if you are absent, do not text your excuse slip
2. Have BO or BB
3. Gossip or use company time to watch yahoo news or you tube or fb your friends
4. Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product, quotient
5. Be deaf; answer telephone calls or text messages.
6. Text with SuN to non sun network learn to use their unli or their adds to postpaid; or use the company cell for personal use.
7. Use facebook for personal use. we are monitoring your brower and facebook. Some trainees are very active at fb; sales are nil;
8. Fail to submit book reports or internet research. Many materials are posted at the HolyGardens Bulletinboard.
9. Fail to open your email or blogs at least once a day. Fail to answer them...and
10 . Develop bad habits; or copy such from the old timers
11. Listen to what to whining of old or past employees; you will not get better.
12. Fail to meet deadlines.
13. Offer alibis when talked to; be good in alibis
14. Be unclear in discussion; be SMART.
C. ON having sun cellular phone;
Every employee is required to have a Sun cell for ease of communication:
l. Be sure it is charged always;
2. Be sure the sun sim is in the cp.
3. Answer the cp when it rings;
4. Answer the text.
5. If you are in marketing make your self available for text and calls 24/7. If you cant do it, you are not meant for marketing.
6. Take care of the company cp. Avoid abusing dropping or scratching the cp. The CP is entrusted to an individual. However, it is to be left at the office when someone, the holder goes out. That is why we require individual cp.
If the cp is in disrepair for any reason whatsoever, have it promptly repaired. Replace the battery if discharges rapidly. So that it will last long, charge it only if it is fully discharged.
What shall we do to make sure you read this?
D Communication
Verbal:
l. Speak clearly and slowly.
2. Pay attention to the one speaking. Avoid interrupting. Listen
3. Clarify/ask questions if you did not understand;
4. Speak in moderate volume; avoid speaking in whisper.
5. Look to the other party, if possible in the eye when he speaks.
6. Focus, pay attention, respect the one speaking
7. Avoid cursing the other party; be calm and composed even if indeed he/she is irritating all ready.
8. Steps:
l. Tell what is to be done
2. Explain the process, or give example regarding the topic.
3. Tell what you told them
4. Repeat the process if necessary
9. Take down notes; summarize what was discussed; if asked for minutes submit promptly. Give written hard copies to others who were in the meeting.
10. Avoid obtuse and unclear statements. Be clear and specific. Go direct to the p;oint.
ll. Be honest: state that you will check the facts if you are not sure; avoid lying.
12, Be always prepared that you will be asked for reports/data on your work. Remember your latest facts/data.
13. Communication is present: when memos are followed, when things get done on time, there are quality products, costs are kept down.
14. There should be feedback when there is communication.
E. In a meeting:
1. Start and end the meeting promptly; always have an agenda and stick to it.
2. Make sure only those concerned with the agenda are in the meeting
3. Go direct to the point. Talk about the agenda. Be sure you have an agenda for the meeting;.
4. Be on the agenda; focus on the agenda
5 Focus on the meeting; avoid doing other things on the meeting; avoid taking calls or being
interrupted on the meeting. Promise to go back to the caller in case your cp rang.
6. Take notes; review notes as you implement the contents of the meeting.
7. Give feedback on your progress.
8. Promptly make minutes of the meeting; be sure all the resolutions are carried out and implemented.
9. The objective of the meeting is communicate - to get people on the same frequency, promote common understanding, removal of obstacles and achieving the objectives.
F. Written communication
This involves writing memo/sms.
l. Use grammatically correct English; no jojemon or avoid street abbreviation. Do the same if you are making posts on the FB pages; show respect even in SMS especially to a superior or customer
2. Use the normal format in a letter or memo when making an email or responding to one. (with TO; From: subject; and the name of the sender. Put a date. always.
3. KISS: keep memos clear short and specific: KEEP IT SHORT AND SPECIFIC
4. Check your spelling. This blog for example has spell write; it underlines words that are not spelled right.
5. If you use all caps in email, it is a shout. It means you are angry.
6. Be polite in text or email (assume the one you are texting or emailing is an honorable person) Show respect by using sir or mam. Even if the other person at the other end sounds young; you could be wrong.
7. Answer text or email promptly. Acknowledge all emails. or text. This shows you are a civilized person and know what he/she is doing. Apologize if you replied late.
8. Identify yourself in an email or SMS This is very common omission.
9. Follow up your email: text or call that you sent an email or you posted on the blog. Ask for comments.
10. If you read the blog, acknowledge and write a comment. You will increase your learning and your writing ability when you comment.
Please read and comply.
JUS
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