The following are the suggested sales policies for cremation, and chapel services at new Holy Gardens Chapel Memorial Care and Services and Cremation
1. Accreditation of sales agents:
Sales agents and other officers need to be accredited and trained at Holy Gardens Chapel
1. There is a separate group and selling is not automatically authorized; there is a separate
training and accreditation.
2. Sales policy for this business is separate and distinct from that of plot sales
3. The cremation and chapel services agents shall attend a seminar in which the features of
the various services and packages are enumerated.
4. The accredited agents shall accept agree and sign in to the prescribed terms and conditions
of the sales policies and be issued separate sales authority...
2. Commission rate is as follows which may be outright or paid by pay card (when accredited)
; not later than 14 days after the signing of the sales agreement
3. Commission rate:
Referral fee
Sub agent
Main agent
based on 70% of the package price less WT as required by law.
This rate is based on gross price and will be reduced accordingly if:
1. There is a discount request;
2. Senior citizen pwd discount
4. Recognition of agents:
Agency is recognized when:
1. There is previous registration by written note, viber or email, sms duly answered by the office
2. The agent accompanied the deceased family
3. The name of the agent is duly recorded at the sales contract and the agent signed the same
If any of the above is missing, the commission shall not be paid and without proper training
and accreditation
. 4 There are no in house agents and standby of the agent at the chapel is discouraged... Walk in
customers can only have agents when 1 to 3 are followed
5. The features of all packages are described and written at the sales contract and prescribed in
clear book, brochures, and power points which shall be sole basis for rectification of complaints
Price lists. Nothing that is unwritten shall be communicated to the customers. No form of dishonesty
in advertising, misrepresentation shall be allowed
6. The agents, officers and employees of the company are all enjoined to strictly abide by published
features and shall not make exaggerated claims or announcements to the customers. Anything
that is not written at the brochures and being claimed by the customers shall be shouldered
by the concerned agents.
Repeated violation of # 4 and #6 is a ground for disaccredititation of the sales agents
7. Nothing in the mistakes in the past employees and officers shall mean the continuance of said errors...
8. The published features of the packages are as follows:
Funeral Services (at need and pre need)
Cremation Services (at need and pre need)
(PLEASE MAKE AS AN ANNEX)
9. All sales of funeral and cremation services shall be in black and white and properly documented, and the agent being made to witness the same. No further increase in features and no other deduction shall be made in the sales contract and requests outside the contract that will adversely affect the viability of the agreement.
9. Discounts:
Our prices and features are to be made competitive and budgeted
expenses prescribed. We go by published prices and discounts will be
allowed for PWD and SC as prescribed by law...Extraordinary discounts will not granted It is understood that for
discounts, service levels features shall likewise be discounted and
explained to the customer. Agents and employees must subsribe to
and abide by the said sales contract
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