February 23, 2019

Re: Proposed sales policies for Holy Gardens Chapel Memorial Care Services (Funeral Service) and Cremation

Acknowledge sir re:sales policies for chapel care memorial service(funeral) & cremation.

Shel

On Fri, Feb 22, 2019 at 8:47 PM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:
To    :   Mr. Jeff

cc:      Roshel
          Don Aboga

Re:   Proposed Sales Policies for CMCS and Crematorium

I saw the P N L of the proposed cash advance for Zacarias interment which got an P80,000 discount as recommended because of damaged with scratch casket.

Some notation:

1.  The P N L is measly P23,000.   

2.  Suddenly may agent. There was no reported Agent hence nagbigay ng discount.  Next time, when we give huge discount wala nang ahente.

3.  Requests for discount shall be strictly discouraged .  We give only full service.  If there are defective casket, we do not sell this,  We have them repaired or replaced...Full quality and full service only

4. When there discounts, it has to be made clear in the sales agreement that
    service features shall be discounted.

5.  If the customer and agents are benchmarking past mistakes of underpricing of our caskets and over delivery of features, such are to have incident reports and audited (as mentioned in December that what was reported as Senior Tapiada is actually a Metal Flexi.... An immediate submission of such IR is required

   Such pernicious  abusive practices of our staff are to be investigated and found correct be made to pay for the price difference.  aside from explanation.
(MT and PT)  Immediate submission of the same is appreciated.

As for reported misconduct of agents, this sales policy is being prescribed for dissemination

The following are the suggested sales policies for cremation, and chapel services at new Holy Gardens Chapel Memorial Care and Services and Cremation


1.   Accreditation of sales agents:


     Sales agents and other officers need to be accredited and trained at Holy Gardens Chapel


       1.  There is a separate group and selling is not automatically authorized;  there is a separate 

           training and accreditation.  


       2.  Sales policy for this business is separate and distinct from that of plot sales


       3.  The cremation and chapel services agents shall attend a seminar in which the features of

            the various services and packages are enumerated.  


      4.  The accredited agents shall accept agree and sign in to the prescribed terms and conditions

            of the sales policies and be issued separate sales authority...


2.  Commission rate is as follows which may be outright or paid by pay card (when accredited)

   ; not later than 14 days after the signing of the sales agreement


3.  Commission rate:


     Referral fee


     Sub agent


     Main agent


     based on 70% of the package price less WT as required by law.


     This rate is based on gross price and will be reduced accordingly if:


     1.  There is a discount request;


     2.  Senior citizen pwd discount


4.  Recognition of agents:


     Agency is recognized when:


       1.  There is previous registration by written note, viber or email, sms duly answered by the office


      2.  The agent accompanied the deceased family


     3.   The name of the agent is duly recorded at the sales contract and the agent signed the same


         If any of the above is missing, the commission shall not be paid and without proper training 

         and accreditation


   . 4  There are no in house agents and standby of the agent at the chapel is discouraged... Walk in

        customers can only have agents when 1 to 3 are followed


5.  The features of all packages are described and written at the sales contract and prescribed in 

     clear book,  brochures,  and power points which shall be sole basis for rectification of complaints

     Price lists.   Nothing that is unwritten shall be communicated to the customers.   No form of dishonesty 

     in advertising, misrepresentation shall be allowed


6.  The agents, officers and employees of the company are all enjoined to strictly abide by published

      features and shall not make exaggerated claims or announcements to the customers.  Anything

      that is not written at the brochures and being claimed by the customers shall be shouldered 

      by the concerned agents.


     Repeated violation of # 4 and #6 is a ground for disaccredititation of the sales agents


7.  Nothing in the mistakes in the past employees and officers shall mean the continuance of said errors... 


8.  The published  features of the packages are as follows:  


     Funeral Services (at need and pre need) 


      


     Cremation Services (at need and pre need)


     (PLEASE MAKE AS AN ANNEX)


9.  All sales of funeral and cremation services shall be in black and white and properly documented, and the agent being made to witness the same.  No further increase in  features and no other deduction shall be made in the sales contract and requests outside the contract that will adversely affect the viability of the agreement.  


9.  Discounts:


     Our prices and features are to be made competitive and budgeted

     expenses prescribed.  We go by published prices and discounts will be 

     allowed for PWD and SC as prescribed by law...Extraordinary discounts      will not granted  It is understood that for 

      discounts,  service levels features shall likewise be discounted and 

     explained to the customer.   Agents and employees must subsribe to 

     and abide by the said sales contract







  

--
PAGSASANAY SA TAGUMPAY (Training for Success)



























  Jorge U. Saguinsin

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