April 08, 2019

Draft on MC for prompt answering of phones

Draft MC on prompt answering  of phones

Ms. Gm:   padalhan sila ng draft copy ASAP
especially Pangasinan, La Union, HAMP and Oton

What :    Enjoining every one to answer phones promptly in view of the nature
              of our business

Objectives:

1. To adjust to the competitive reality of memorial business;  there are plenty of
    of alternatives if the customer first call is not answered promptly;
2.  To develop good habits in communication;

Reality:

1.  It is a challenge to get people answer the phone  within 3 rings as prescribed;  worse they would not even acknowledge missed calls

2.  In some funeral homes, the Chiefs check the manner and timeliness in answering phone calls by Funeral Directors, embalmers drivers.  When phones are not answered promptly, Class C CCD is imposed

What:

1. Imposition of Class B offense for those individuals who will not answer phone calls on the 3rd ring....

When 

Beginning April 15, 2019;   on reported calls by customers and field testing
Who:

All CMOs, CSS, TS, attendants involved in memorial especially funeral and cremation business

--
PAGSASANAY SA TAGUMPAY (Training for Success)



























  Jorge U. Saguinsin

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1 comment:

  1. Holy Gardens PangasinanApril 8, 2019 at 9:44 AM

    Acknowledged po sir. Re: MC for prompt answering of phones


    Shel

    ReplyDelete

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