WEEKLY KAIZEN REPORT OF HGOMP as of February 24, 2013

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WEEKLY KAIZEN REPORT OF HGOMP

WEEK 8

To : Jeorge U. Saguinsin

       Senior Managing Director

       Holy Gardens Memorial Park

Thru: Aireen S. Ricamara

         OIC-Holy Gardens Memorial Park

From: Vencho R. Tolentino

          MT-HGOMP

February 18-24, 2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 2 lots 1 upgrade 61,290.32= 2 lots 44,129.03= 1 upgrading 105,419.35	Units: 4 lots Sa= 149,548.38	We just have 2 lot sale and 1 upgrading this week . We will work hard next week to attain our target for the week and the committed units that we commit for the month of February.
Inputs (Internal)
Prospecting – 130 ·  Text blast of on going valentines promo= 200 text ·  Facebook posting of our valentines promo ·  Referrals from agents for the valentines day promo ·  Leafleting for the valentines day promo= 400 leaflets	Prospect: 110	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Leafleting . > Text blast >  At the office to assist customers that will pay their monthly amortization and inform them of our on going promo > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements and Interment fee. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Leafleting > Agent visit > Follow up day to day collection > Interment preparation >Saturation at Tigbauan, Oton and Villa. DLE > Sending of abstract >Sending of Dep. Slip > Text blast (Agent, prospects, suspects, existing customers) about on-going promos like Valentines Day Promo and the affordable interment service, collection, and schedule. >Leafleting SG/MC > Site maintenance. > Improvement of Vertical Garden. > Improvement of nursery > Improvement of HGOMP’ Compost Pit. > Checker of back filled materials.
Setting sales appointment  Tripping	No. and methods 4 prospect tripped	Binibigyan ng promo items like t-shirts or folding fans at candies at valentines give aways ang prospect. At binigyan ng Buko pie ang spot cash buyer. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS .	Discuss with team the Valentines Day Promo. Pre and Post Mortem of Valentines Day Promo	All employee must have full knowledge about the valentine promo All staff must know how to pre and post analyze the reasons why the valentines promo did not succeed as it should be.
External (Agents)
Recruitment	No. and methods
7 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit 10 Textblast- 200 text messages was sent to our agents, customers and prospects regarding our latest promos on Valentines Day.	>Continuous reminders  and answering their inquiries. >Inform them of our Valentine’s Day Promo. >Inform them of our affordable Interment Service.  >Asking all agents their prospect list.

2.       Customer service

Security Guard	Review of his performance for the month and remind him of his lapses. Reprimand him for not submitting his roving report on time.
Office	We decorated our office with valentine’s day cut outs. To set the mode for Valentine’s Day Promo.
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization and giving valentine’s day give aways for valentine’s day promo.
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	Checking of Lowering device and carpets. We will Po for new steel frame for our lowering device. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service.
Post interments	Posting of Post interment report on blog

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango.
Office décor	Naglagay ng mga balloons para makita ng mga customer na bumibisita sa office at valentines day cut outs to set for valentines day ambience
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Nag follow up sa HO para sa renewal ng eagle.
Toilets	Paglilinis araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients kasama ng mga valentines day give away at buko pie.

4.       Interment equipment – Mag  PO ng bagong pinta at carpet dahil luma na at may mga punit na.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga     namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care at paghahanda sa valentines day
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden. Patuloy na pagdidilig sa mga halaman sa vertical garden

Deep well

Gumawa ng PDCA at nag canvass ng mg arc pipe para sa deep well kasama na ang labor sa paggawa ng balon.

Prepared by:

Vencho Tolentino

HGOMP-TEAM

2/24/13

Weekly Upgrade and Improvement for Holy Gardens Greenhills Memorial Park

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Newly trimmed plants near chapel area

One of our Product at HGGMP "Ashcrypts."

Palm Trees at that attracts customers at Holy Gardens Greenhills Memorial Park

Newly mowered Lawn 2A

Weekly Upgrades & Improvement 8th Week February 23,2013 vs February 16,2013

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Feb. 23, 2013

To:                   Jorge U. Saguinsin

                        Senior Managing Director 

From:               Eddie  A. Borejon

                         OIC -   Hggmp

Subject:           Weekly Upgrades on Improvements 8^th week 2013

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1. Sales results closing vs. last week

This week: SALES: Units: 2   Body Crypts &              SA:  26,000	Last week: SALES: Units: 2  lots   2 body crypts          1   upgrade  double interment SA:  149,911.26	We informed our class A prospects with valentine’s promo. We followed up our EDP clients to pay the down payment in full.  We inform the client who visited in the office  regarding our promo and follow up thru texting. Everyday. And ask the referral to their friends and relatives
Inputs (Internal)
Prospecting	No. Text blast – 420 FB prospecting – 6 Phone Call – 9 Sales presentation - 8	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment Tripping	No.                                             5 – Appointments 5 – trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Review of the MVP	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: 2
Sales agent motivated	No. of calls – 20 Text blast: 30 Visit – 4	Explaining and assisting them in filling up the new ATS Inform them of the existing promo. Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I warned them not to tsismis while on duty.
Office	–        We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cakes, delicacies candies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 100 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	New readings was read by AC on Saturday’s interment Post interment: Kinakamusta ang family by AC.
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 2

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Checking of parts every morning, cleaning inside and out both Crosswind, Patrol & TLC and make use of the TPM card
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Repainting of 3 sets Tent including tires, rims and lid placer.

5. Interment procedures – New bible verses was being read during interment, relatives and friends fall in line during final glance, family members are the last one to do the final glance.

6. Landscaping – GT’s is more of focusing in watering the plants due to the extreme heat of the sun.

Nursery/no. of plants planted	100 pcs –philandra 100 -yellow ficus 100 -yellow plants 200 -duranta
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance Construction	Brush cutting and walis in right wing outside, Lawn 6A, 6B, 7A , 8A, Lawn 1, Lawn 3A Vault area and interment areas Lawn Total of: 3,900 sqm Request for new batch of backfilling will be requested so as to pursue other construction like path walks and roads in GE area.

7. Other improvement proposed.

Office	Collection booth inside the office Replacement of tables per staff Purchase of new set of desktop for accounting use Carpet
Interment	Iwata evaporated air condition canvassed at 25K Free Online interment
Saleable area and interment area	Follow up purchase of Trashcans @ BPI for site (plastic made) and chapel (stainless made)