TO All staff and officers
SUBJECT: Do's and dont's - Guide to Correct Etiquette and Success
Please read the following as guide to proper behavior for success and self mastery.
A. General
Do's
l. Work hard
2. Be loyal
3. Keep your word. Deliver what you promise
4. Be punctual.
5. Be obedient - do as you told; if you don't, you can be fired for insubordination.
6. Communicate - verify what you were told; call or text if you did not understand. Give feedback of your assignments. Deliver your work without being followed up.
7. Deliver l00% of more of the delivereables.
8. Understand the business: company history, products, advantages over the competition, the MVP (Main Value Proposition)
9. Put into your and heart the company mission vision beliefs and principles.
l0. Learn as much as you can about the work of your unit, department. You have just two goals: to learn about the job, and be promoted.
11. Be in the 21st century:
l. Learn the social media: sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web
2. Learn how to send and receive information at the above media.
12. Learn to be both effective and efficient
13. Be trustworthy and reliable
14. Be honest
15. Exercise leadership; avoid being just another Juan.
16. Love what you do and do what you love.
17. Do not leave anything pending; every item must have closure.
18. Be action and solution oriented. We are not here to debate discuss and argue. We are here to produce results.
19. Be part of the solution rather than the problem
20. Think of ways how to arrive at a desired result; do not load your brain with more problems and difficulties.
21, Empty your cup in order to understand. ABCD. (Accept, Believe, Cooperate and Dance with the music)
22. Place your self in the hands of boss/leader in order to achieve something; obey and allow yourself to be mentored. (cf. Pencil parable.)
23. Have healthy attitude towards problems and difficulties.
24. If you work for someone, you are ready to obey, be loyal and be diligent. Establish your own business if you cant do the above.
25. Persist; do not ever ever quit.
26. If it rains, open an umbrella; if something is wrong correct it; avoid being a spectator or thinking that a problem belongs to someone else.
27. Know the happenings in your business environment; things that affect the business up to l0 km radius
28, Remove the words: "impossible" and "mahirap" from your vocabulary.
29. Be grateful for your blessings, passing through your employer no matter how humble. There could be no happiness without gratitude.
30. Be team oriented; be concerned with your business: do not go on leave or resign when you know that everybody is struggling. Even help recruit if there is a shortage of hands.
3l. Make things happen; do not just watch nor be in denial of problems;
32. Be mature.
33. Smile, no matter how unpleasant the day maybe.
34. Attend to unpleasant things first.
Dont:
l. Be driven in your work; don' t be followed up;
2. Don't harbor grievances vs your office mates or the company; if you feel about the company, quit.
3. Don't quarrel with co employees or customers.
4. Make alibis;
5. Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)
6. Ever tell your boss if something is defective, that you found it when you first arrived. " Dinatnan na namin iyan. Ganyan na talaga iyan. Do something if there is a problem or defective. What are the hindrances? What is the progress of the project or the thing being discussed.
7. Be left behind in learning
8. Fail to improve your thinking and judgement.
9. Have bad attitude: be parochial, have small mind and be parochials
l0. Under deliver
11. Be selfish: be concerned only with pay, benefits rather than your outputs.
12. Compare the company with others; while failing to evaluate your own progress and efficiency.
13. If you are trainee:
l. Have many delivereables
2. Be a pasaway
3. Be closed to new ideas and training
4. Go home if your co workers are still at it.
Do
1. Come to office early and regularly; if you are a trainee, don't ever late or be
absent during the 5 months period for whatever reason. Your regularization depends on it
2. Wear clothes befitting office or corporate environment: business suits for men and women;
do not wear party dresses or dresses that are distractive (clothes that show too
much flesh for women) Better still adopt a uniform.
3. Wear ids; trainees must be issued ID promptly. Even contractors must have ids. People dept
must issue ID promptly: to daily workers and contractors
4. Use office equipment: cp, computer for business purposes only. You can be
fired if you are caught if you do otherwise.
5. Use a planner. Plan what you do and do what you plan.
6. Promptly answer phone calls promptly within the first 3 rings; answer text messages especially from customers and bosses.
7. Make it a habit to open emails DAILY and answer promptly; open blogs and make comments PROMPTLY
8. Use office supplies judiciously; avoid wastage.
9. CS: promptly greet customers and attend to them; we are all busy for the customer.
l0. Wear clean clothes, take a bath daily wear light cologne and perfume; avoid having bo. Brush your teeth; avoid having bad breath.
11. Take care of company properties especially on inclement weather. Avoid dropping or spilling food and drinks on cellphone and laptops.
12. Clean as you go. Clean your utensils if you eat in the office; deodorize the office from smell of the "ulam"
13. Be concerned with the appearance of the office and the Holy Gardens site. Clean as you go.
(CLAYGO) Magpulot ng kalat as you enter the premises: park and office
14. Improve yourself and the business daily.
l5. Comply with 3ffb requests for daily reports; do not go home without submitting the reports.
l6. Comply with memo and letters text to you promptly
17. Be serious; avoid horseplays during working hours; being boisterous betray lack of seriousness,
and lack of professionalism.
18. DIN (do it now); finish your assigned work fast without fuss.
19 For those who are in marketing and sales, go home IF YOU HAVE CLOSED SALES
20. For those who have deliverables, go home unless you have finished your work and filed your report
DONT
1. Be late or absent; if you are absent, do not text your excuse slip. If you are absent without LOA
you are AWOL. If you are sick show us your medical certificate.
2. Have Body Odor (BO) or Bad Breath (BB)
3. Gossip or use company time to watch yahoo news or you tube or fb your friends
4. Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product,
computation
5. Be indifferent - answer telephone calls or text messages promptly. Erase or delete excess sms
so that all messages are received. Be sure the ring tones are on.
6. Text with SUN to non sun network learn to use their unli or their adds to postpaid; or use the company cell for personal use.
7. Use facebook for personal use. we are monitoring your browser and facebook. Some trainees are very active at fb; sales are nil;
8. Fail to submit book reports or internet research. Many materials are posted at the HolyGardens
Communications
9. Fail to open your email or blogs at least once a day. Fail to answer them...and
10 . Develop bad habits; or copy such from the old timers. (Dinatnan ko na yan)
11. Listen to what to whining of old or past employees; you will not get better.
12, Fail to meet deadlines.
13. Offer alibis when talked to; be good in alibis
14. Be unclear in discussion; be SMART. (specific, measureable, achievable, realistic and time bound)
C. ON being assigned a company cell phone
Every employee is required to have a Sun or Globe cell for ease of communication; every office has twin
sim cards. The CP is issued to a particular employee through a Memorandum Receipt. He/she
is in charge of the CP
DO
l. Be sure it is charged always;
2. Be sure the sun sim is in the cp.
3. Answer the cp when it rings;
4. Answer the text. ID yourself if you answer the text
5. The cp reverts to the one in charge if others use it. Somebody is always in charge of the CP
6. If you are in marketing make your self available for text and calls 24/7. If you cant do it, you are not meant for marketing.
7. When answering the text: copy the old text and reply to this. No just copy or acknowledge. Tell
what you are going to do with the text instruction: WTDN
8. No jojemon or cursing on the text. No badmouthing others on the text. No gossip on the text
9 . Take care of the company cp. Avoid abusing dropping or scratching the cp. The CP is entrusted to an individual. However, it is to be left at the office when someone, the holder goes out. That is why we require individual cp.
If the cp is in disrepair for any reason whatsoever, have it promptly repaired. Replace the battery if discharges rapidly. So that it will last long, charge it only if it is fully discharged.
What shall we do to make sure you read this?
D. Communication
Verbal:
l. Speak clearly and slowly.
2. Pay attention to the one speaking. Avoid interrupting.
3. Clarify/ask questions if you did not understand;
4. Speak in moderate volume; avoid speaking in whisper.
5. Look to the other party, if possible in the eye when he speaks.
6. Focus, pay attention, respect the one speaking
7. Avoid cursing the other party; be calm and composed even if indeed he/she is irritating all ready.
8. Steps:
l. Tell what is to be done
2. Explain the process, or give example regarding the topic.
3. Tell what you told them
4. Repeat the process if necessary
9. Take down notes; summarize what was discussed; if asked for minutes submit promptly. Give written hard copies to others who were in the meeting.
10. Avoid obtuse and unclear statements. Be clear and specific. Go direct to the p;oint.
ll. Be honest: state that you will check the facts if you are not sure; avoid lying.
12, Be always prepared that you will be asked for reports/data on your work. Remember your latest facts/data.
1. Start and end the meeting promptly;
2. Make sure only those concerned with the agenda are in the meeting
3. Go direct to the point. Talk about the agenda. Be sure you have an agenda for the meeting;.
4. Be on the agenda; focus on the agenda
5 Focus on the meeting; avoid doing other things on the meeting; avoid taking calls or being
interrupted on the meeting. Promise to go back to the caller in case your cp rang.
6. Take notes; review notes as you implement the contents of the meeting.
7. Give feedback on your progress.
8. No cps inside the conference/meeting room
F. Written communication
This involves writing memo/sms.
l. Use grammatically correct English; no jojemon or avoid street abbreviation. Do the same if you are making posts on the FB pages;
2. Use the normal format in a letter or memo when making an email or responding to one.
3. KISS: keep memos clear short and specific: KEEP IT SHORT AND SPECIFIC
4. Use the GROW format: A good memo must contain:
Goal - Objectives
Reality - Background
Options - Alternative Courses of Action
What - to do next. Action plans specifying 5W and IH.
4. Check your spelling. This blog for example has spell write; it underlines words that are not spelled Right
5. If you use all caps in email, it is a shout. It means you are angry.
6. Be polite in text or email (assume the one you are texting or emailing is an honorable person) Show respect by using sir or mam.
7. Answer text or email promptly. Acknowledge all emails. or text. This shows you are a civilized person, a professional and know what he/she is doing. Apologize if you replied late.
8. Identify yourself in an email or SMS This is very common omission.
9. Follow up your email: text or call that you sent an email or you posted on the blog. Ask for comments.
10. If you read the blog, acknowledge and write a comment. You will increase your learning and your writing ability when you comment.
Please read and comply.
JUS
SUBJECT: Do's and dont's - Guide to Correct Etiquette and Success
Please read the following as guide to proper behavior for success and self mastery.
A. General
Do's
l. Work hard
2. Be loyal
3. Keep your word. Deliver what you promise
4. Be punctual.
5. Be obedient - do as you told; if you don't, you can be fired for insubordination.
6. Communicate - verify what you were told; call or text if you did not understand. Give feedback of your assignments. Deliver your work without being followed up.
7. Deliver l00% of more of the delivereables.
8. Understand the business: company history, products, advantages over the competition, the MVP (Main Value Proposition)
9. Put into your and heart the company mission vision beliefs and principles.
l0. Learn as much as you can about the work of your unit, department. You have just two goals: to learn about the job, and be promoted.
11. Be in the 21st century:
l. Learn the social media: sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web
2. Learn how to send and receive information at the above media.
12. Learn to be both effective and efficient
13. Be trustworthy and reliable
14. Be honest
15. Exercise leadership; avoid being just another Juan.
16. Love what you do and do what you love.
17. Do not leave anything pending; every item must have closure.
18. Be action and solution oriented. We are not here to debate discuss and argue. We are here to produce results.
19. Be part of the solution rather than the problem
20. Think of ways how to arrive at a desired result; do not load your brain with more problems and difficulties.
21, Empty your cup in order to understand. ABCD. (Accept, Believe, Cooperate and Dance with the music)
22. Place your self in the hands of boss/leader in order to achieve something; obey and allow yourself to be mentored. (cf. Pencil parable.)
23. Have healthy attitude towards problems and difficulties.
24. If you work for someone, you are ready to obey, be loyal and be diligent. Establish your own business if you cant do the above.
25. Persist; do not ever ever quit.
26. If it rains, open an umbrella; if something is wrong correct it; avoid being a spectator or thinking that a problem belongs to someone else.
27. Know the happenings in your business environment; things that affect the business up to l0 km radius
28, Remove the words: "impossible" and "mahirap" from your vocabulary.
29. Be grateful for your blessings, passing through your employer no matter how humble. There could be no happiness without gratitude.
30. Be team oriented; be concerned with your business: do not go on leave or resign when you know that everybody is struggling. Even help recruit if there is a shortage of hands.
3l. Make things happen; do not just watch nor be in denial of problems;
32. Be mature.
33. Smile, no matter how unpleasant the day maybe.
34. Attend to unpleasant things first.
Dont:
l. Be driven in your work; don' t be followed up;
2. Don't harbor grievances vs your office mates or the company; if you feel about the company, quit.
3. Don't quarrel with co employees or customers.
4. Make alibis;
5. Be static (ganon kami nuon, ganon kami ngayon, ganon pa rin kami bukas.)
6. Ever tell your boss if something is defective, that you found it when you first arrived. " Dinatnan na namin iyan. Ganyan na talaga iyan. Do something if there is a problem or defective. What are the hindrances? What is the progress of the project or the thing being discussed.
7. Be left behind in learning
8. Fail to improve your thinking and judgement.
9. Have bad attitude: be parochial, have small mind and be parochials
l0. Under deliver
11. Be selfish: be concerned only with pay, benefits rather than your outputs.
12. Compare the company with others; while failing to evaluate your own progress and efficiency.
13. If you are trainee:
l. Have many delivereables
2. Be a pasaway
3. Be closed to new ideas and training
4. Go home if your co workers are still at it.
B. ON OFFICE BEHAVIOR
Do
1. Come to office early and regularly; if you are a trainee, don't ever late or be
absent during the 5 months period for whatever reason. Your regularization depends on it
2. Wear clothes befitting office or corporate environment: business suits for men and women;
do not wear party dresses or dresses that are distractive (clothes that show too
much flesh for women) Better still adopt a uniform.
3. Wear ids; trainees must be issued ID promptly. Even contractors must have ids. People dept
must issue ID promptly: to daily workers and contractors
4. Use office equipment: cp, computer for business purposes only. You can be
fired if you are caught if you do otherwise.
5. Use a planner. Plan what you do and do what you plan.
6. Promptly answer phone calls promptly within the first 3 rings; answer text messages especially from customers and bosses.
7. Make it a habit to open emails DAILY and answer promptly; open blogs and make comments PROMPTLY
8. Use office supplies judiciously; avoid wastage.
9. CS: promptly greet customers and attend to them; we are all busy for the customer.
l0. Wear clean clothes, take a bath daily wear light cologne and perfume; avoid having bo. Brush your teeth; avoid having bad breath.
11. Take care of company properties especially on inclement weather. Avoid dropping or spilling food and drinks on cellphone and laptops.
12. Clean as you go. Clean your utensils if you eat in the office; deodorize the office from smell of the "ulam"
13. Be concerned with the appearance of the office and the Holy Gardens site. Clean as you go.
(CLAYGO) Magpulot ng kalat as you enter the premises: park and office
14. Improve yourself and the business daily.
l5. Comply with 3ffb requests for daily reports; do not go home without submitting the reports.
l6. Comply with memo and letters text to you promptly
17. Be serious; avoid horseplays during working hours; being boisterous betray lack of seriousness,
and lack of professionalism.
18. DIN (do it now); finish your assigned work fast without fuss.
19 For those who are in marketing and sales, go home IF YOU HAVE CLOSED SALES
20. For those who have deliverables, go home unless you have finished your work and filed your report
DONT
1. Be late or absent; if you are absent, do not text your excuse slip. If you are absent without LOA
you are AWOL. If you are sick show us your medical certificate.
2. Have Body Odor (BO) or Bad Breath (BB)
3. Gossip or use company time to watch yahoo news or you tube or fb your friends
4. Submit haphazard or incomplete work with wrong spelling wrong totals or difference, product,
computation
5. Be indifferent - answer telephone calls or text messages promptly. Erase or delete excess sms
so that all messages are received. Be sure the ring tones are on.
6. Text with SUN to non sun network learn to use their unli or their adds to postpaid; or use the company cell for personal use.
7. Use facebook for personal use. we are monitoring your browser and facebook. Some trainees are very active at fb; sales are nil;
8. Fail to submit book reports or internet research. Many materials are posted at the HolyGardens
Communications
9. Fail to open your email or blogs at least once a day. Fail to answer them...and
10 . Develop bad habits; or copy such from the old timers. (Dinatnan ko na yan)
11. Listen to what to whining of old or past employees; you will not get better.
12, Fail to meet deadlines.
13. Offer alibis when talked to; be good in alibis
14. Be unclear in discussion; be SMART. (specific, measureable, achievable, realistic and time bound)
C. ON being assigned a company cell phone
Every employee is required to have a Sun or Globe cell for ease of communication; every office has twin
sim cards. The CP is issued to a particular employee through a Memorandum Receipt. He/she
is in charge of the CP
DO
l. Be sure it is charged always;
2. Be sure the sun sim is in the cp.
3. Answer the cp when it rings;
4. Answer the text. ID yourself if you answer the text
5. The cp reverts to the one in charge if others use it. Somebody is always in charge of the CP
6. If you are in marketing make your self available for text and calls 24/7. If you cant do it, you are not meant for marketing.
7. When answering the text: copy the old text and reply to this. No just copy or acknowledge. Tell
what you are going to do with the text instruction: WTDN
8. No jojemon or cursing on the text. No badmouthing others on the text. No gossip on the text
9 . Take care of the company cp. Avoid abusing dropping or scratching the cp. The CP is entrusted to an individual. However, it is to be left at the office when someone, the holder goes out. That is why we require individual cp.
If the cp is in disrepair for any reason whatsoever, have it promptly repaired. Replace the battery if discharges rapidly. So that it will last long, charge it only if it is fully discharged.
What shall we do to make sure you read this?
D. Communication
Verbal:
l. Speak clearly and slowly.
2. Pay attention to the one speaking. Avoid interrupting.
3. Clarify/ask questions if you did not understand;
4. Speak in moderate volume; avoid speaking in whisper.
5. Look to the other party, if possible in the eye when he speaks.
6. Focus, pay attention, respect the one speaking
7. Avoid cursing the other party; be calm and composed even if indeed he/she is irritating all ready.
8. Steps:
l. Tell what is to be done
2. Explain the process, or give example regarding the topic.
3. Tell what you told them
4. Repeat the process if necessary
9. Take down notes; summarize what was discussed; if asked for minutes submit promptly. Give written hard copies to others who were in the meeting.
10. Avoid obtuse and unclear statements. Be clear and specific. Go direct to the p;oint.
ll. Be honest: state that you will check the facts if you are not sure; avoid lying.
12, Be always prepared that you will be asked for reports/data on your work. Remember your latest facts/data.
E. In a meeting:
1. Start and end the meeting promptly;
2. Make sure only those concerned with the agenda are in the meeting
3. Go direct to the point. Talk about the agenda. Be sure you have an agenda for the meeting;.
4. Be on the agenda; focus on the agenda
5 Focus on the meeting; avoid doing other things on the meeting; avoid taking calls or being
interrupted on the meeting. Promise to go back to the caller in case your cp rang.
6. Take notes; review notes as you implement the contents of the meeting.
7. Give feedback on your progress.
8. No cps inside the conference/meeting room
F. Written communication
This involves writing memo/sms.
l. Use grammatically correct English; no jojemon or avoid street abbreviation. Do the same if you are making posts on the FB pages;
2. Use the normal format in a letter or memo when making an email or responding to one.
3. KISS: keep memos clear short and specific: KEEP IT SHORT AND SPECIFIC
4. Use the GROW format: A good memo must contain:
Goal - Objectives
Reality - Background
Options - Alternative Courses of Action
What - to do next. Action plans specifying 5W and IH.
4. Check your spelling. This blog for example has spell write; it underlines words that are not spelled Right
5. If you use all caps in email, it is a shout. It means you are angry.
6. Be polite in text or email (assume the one you are texting or emailing is an honorable person) Show respect by using sir or mam.
7. Answer text or email promptly. Acknowledge all emails. or text. This shows you are a civilized person, a professional and know what he/she is doing. Apologize if you replied late.
8. Identify yourself in an email or SMS This is very common omission.
9. Follow up your email: text or call that you sent an email or you posted on the blog. Ask for comments.
10. If you read the blog, acknowledge and write a comment. You will increase your learning and your writing ability when you comment.
Please read and comply.
JUS
