December 29, 2018

Holy Gardens Pangasinan Memorial Park Kaizen Report December 29, 2018

PAGSASANAY SA TAGUMPAY For kaizen reports:

1. Pics of office






2. Pics of site






 3. Pics of warehouse inside and outside



4. Pics of inventory of equipment


5. Pics of operational equipment






Further comments suggestions on the Marketing Plan for 2019

1.  What is the marketing plan all about?   

Ito ay kuwento kung ano ang babaguhin mo sa pagbebenta at operations mo.  KUNG PAANO MO MAABOT ANG TARGETS MO SA 2019 NA SMART.  

                    Specific
                    Measurable 
                    Achievable
                    Realistic

                    Kaya nga ito ay masusi, madetalye at mapanghahawakan natin na tutuparin
                    Ito ang tunay na essensiya ng leadership at management


1.  Objectives:


Here were the agreed targets:

Collection Target
                      Annual                              Monthly                           Annual             Monthly /10
                       Number   PhP                   Number        Php
La Union       500         25,000,000            50       P2,500,000     P30,000,000        P3,000,000

Pangasinan   800         40,000,000             80          4,000,000       55,000,000          5,500,000

Malasiqui      1,000       30,000,000            100        3,000,000      20,000,000          2,000,000

Calamba       2,000       84,000,000            200         8,400,000      60,000,000          6,000,000

Calapan        1,000       35,000,000            100         3,500,000      15,000,000          1,500,000

Oton               600        24,000,000               60         2,400,000      35,000,000          3,500,000

TOTAL         6,900      238,000,000                                                215,000,000        21,500,000

Yong huling column yon ang monthly targets.

 Ano isusulat mo sa farming out (distribution)

              1.  Ilan office sales                   2  Ilan Independent sellers sales

Products 
Type           Plots

                   Interment Services

                       At Need

                      Pre Need

                 Body Crypts

                     Solo

                      FSBC

                   Ash Crypts

                     At Need

                      Pre Need

                  Sa may chapel at crematorium

                     Funeral Services

                        At need

                        Pre Need

                 Crematorium

                       At need
                             Direct Cremation
                             With Services

                       Pre need
                            Direct Cremation
                            With Services

                 Bundled Services
                          Plots
                         At Need

                         Plot + IS  (Compulsory bundling)
                         Plot  + IS +  FS

                         Ash Crypts

                         At Need

                          Ash Crypts +  Direct Cremation
                          Ash Crypts + Cremation +  Chapel Service ( before)
                          Ash Crypts +  Cremation +  Chapel Service (after)

                         Pre Need

                         Ash Crypts +  Direct Cremation
                          Ash Crypts + Cremation +  Chapel Service ( before)
                          Ash Crypts +  Cremation +  Chapel Service (after)

                     IDETALYE DIN ANG FARMING OUT TO VARIOUS  SALES DIRECTORS    

     2.  STRATEGY:    Ano ang pipiliing gamit (resources) at mga aktibidades para 
                                   maabot ang sales at collection target/objectives; ano gagawin
                                  mo para malutas problema mo noong 2018 na balakid sa sales

           Ilista (hindi lalagpas sa lima)  Be sure you are focused. 
          Ano ano ang importanteng gagawin/priority para makabenta ka. 

           Mamili ng importanteng resources at activities (hindi lahat kailangang
           gawin
           
           Summary portion

          1.  Marketing

               1.  Product  -  (Availability) Ano ano gagawin mo sa landscaping,                                                 cleanliness para maging desireable, saleable ang                                                        memorial   park/service?

                                     1.  Park Maintenance

                                    2.   Cap ex (development, landscaping)

                                    Sa ibang mga products ano pa ang kailangan mo

                                    3.  Services -  anong gamit at mga procedure na gagawin 
                                        mo para maging special ang interment   (Importante 
                                        dito innovation, to be better than before)

                       2.   Promotion:

                           1.   Events
                                                        When      Promo items       Budget   Who will do
                               1.  Valentines
                               2.  Graduation
                               3.  Mothers Day
                               4.  Fathers day
                               5.  All Saints Day
                               6. Christmas Festival of Lights/Decor
                               7.  Feeding programs

                               Our target expenses for the events is not more than 2% of NCR
                               estimate for the year

                         2.  Promo items  (not more than 1% of NCR)

                              1. Umbrellas  small and golf
                              2.  T shirts
                              3.  Mugs
                              4.  Keepsakes
                              5.  Bibles

                        3.  Brochures and leaflets 

                              1. Designs
                              2.  Number

                        4.   Tarps

                             Number    Occasion         Cost            Design

                       5.  Media (Soc Media)

                            1.  Ano ano campaign?
                            2.    Sino magpopost
                            3.  Lay out

           3.   Price  -  we have taken care of this.   Ano ang magiging focus mo para 
                               maka attract ng buyers/agents

                              Madaling ibenta?

                              Outright commission? 

                              No downpayment?

        4.  Placement:    Ano ang gagawin mo para dumami at maging loyal ang mga 
             sellers:

             1.  Recruitment  -   regular recruitment weekly;  sino2 sino -  mga malaki, 
                                            unang buyers gawin mong disciples;

                                            focus:    sa group buyers, or individual buyers

                                                         large lots or single lots

                                                         services or lots?  

                                          mga SD focus on multiplying themselves rather than
                                          peresonal selling

                 Ano ano attraction sa mga sellers?

                1.  Maraming inventaryo, productong ibebenta

                2.  Malaking commission  

                     Say P50,000 plots:

                           P50,000 x 47%    =     23,500 x 10%      =  2,350.00 

                                                                                           = P195.83

                  So that kung maka 10 na lote ang seller  2,350 x 10 =   23,500,00 month

                                                                                              x12  =  282,500/year

                  Lutasin ang problema sa outright commission

                 Services:

                 Say funeral service:  

                 P50,000 x .73  x 10%   =                                                   3, 650.00

             3.  Special awards:

                1% of TSP to Sellers (SE) monthly pag naka 10 benta;

                2% of TSP to SD quarterly pag naka 100 na benta.

                Recognition to top Sellers, Top NCR, Top individual sellers

                Proposed ORC for CMO

           4.  Monthly sales meeting?

                Sharing of successes

                Seminar on new sales techniques

      A.  Calendar Gantt Chart:  (naka matrix)  (naka panorama

            Months                 January     February         March

           Product

              Cap ex
              Activities

          Promotion

            Events
                Budget

             Promo item
                Budget

             Tarps/brochures
                 Budget

             Social Media

        Price

             Price Promo

             Budget

             Discounts

      Placement

            Recruitment
            Sales Meeting
            Awards

B.  Cash Flow
      Incorporate all the contents of the marketing plan, cap ex, marketing 
      expense budget, enumerated... sa marketing plan

      Take note:

           1.  Ilagay sales target sa itaas, by product line, # amount

                   BEGINNING BALANCE
                   Cash flow from operating activities
                .   Iindicate   NCR (Total cash received  less com)  New
                  (take note of usufruct payments)
                         Collection from last year sales
                         Collection from arrears

                 Less:  funds payable to MLII/TFC

                 Less:  operating expenses (cash only)

                 Surplus deficit from operating activities

              2.  From financing activities

                  Add:    Loan proceeds  (if borrowing is required)
                  Subtract:   loan repayment

                Surplus deficit from financing activities

          3.   From investing activities

                 Add:   Investing (pati lending investor double your money)

                 Less:    investments/cap ex
                      
               Surplus from investing activities

            Total surplus/ deficit

            ENDING BALANCE

C.    Profit and loss  (Ms. Ja must aid the SBUs in doing this)
        We have defined the Cogs for all LUMP, Panga, Calamba, Calapan, and Oton at P3,500 /sm.  The new cogs, ask from GCH  are for Malasiqui and  Calamba bangin.

           100,000,000  for Calamba  /66,000   =  P1,515.00

                24,000,000  +  2,700,000 +  27,000,000 =   53,700,000/ 28,200. sm  = P1,904.25

The financial plans and marketing plans must match:  

E.G.

1.  Say in  Pangasinan, crematorium will be completed in February:

     1.  It should be reflected as an event in marketing; the budgetted expense must be shown;

     2.  The promo expense must be shown:  tarps social media;

    3.  The revenues for the cremation must show in the PNL

           

      Sales/Revenue:

      Less:   Com/ ME

      Less Sharing (not applicable for Malasiqui until such time that a jv is
                   executed between MGM and San Carlos Pangasinan Lands)

      Less:  COGS

               Net Revenues:

                Less Op Ex
                        1.  Salaries
                        2.  Wages/benefits
                        3.  Rent
                        4.  Utilities
                        5.  Repairs and Maintenance
                        6.  Depreciation
                        7.  Other expenses

Earnings before Interest


Less Interest Expense

Add Interest Income

Earnings before tax




              

                
          
                          
                     

                      







--
PAGSASANAY SA TAGUMPAY (Training for Success)



























  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Holy Gardens One Stop Shop (Master Brochure)








1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5.  Makipag TIPAN -  IGALANG ang mga nasusulat:  CCD handbook at MC

     Pag uusapan sa am talk

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   




   Weekly posting  at HolyGardens Communications and Best Pictures













Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

Sales - Cost = GP, Many billion dollar companies are not making the mark, or would be bankrupt for not making the mark

PAGSASANAY SA TAGUMPAY

   Why we need to plan? (and develop the skills and discipline to do this)

    Why we need to pay attention to our operations:  reducing expenses and costs?

     Why we need to pay attention to our collection, (ICR) cash flow especially collection of
      accounts in arrears.   

     Notably these areas of concern has met resistance and inaction from many staff.   Look at these
     real life examples

1.  Sales - Cost =  GP;   also Break Even sales (the point at which the company neither makes
     profit or loss, but merely to recover cost:     Total Fixed Cos/Gp

2.  While the primary purpose of the business is to create customers it must do so without losing money, and/or recover the cost.

3.  Some big companies despite their size and popularity are not making the mark, notable are Amazon, Uber, Spotify, Sears/KMart, and many more.  Some fail to make the mark, because of cost structure, some are not for making the sales target (declining sales performance).  This means lack of marketing drive/efforts, lack of leadership.  THESE ARE VERY LARGE COMPANIES!!! IN DOLLARS

Can this happen to Holy Gardens group?  Why or why not?  Do we care?

4.  Are we making some profit?  Are we meeting the sales targets, are our cost structures right?  How do we know?  (Do we have regular reports?)

5.   If a company fails in the payment of its liabilities, it may file for bankruptcy proceedings.
      What is the effect if filing for bankruptcy?  Why does a company become bankrupt?  How do
      we avoid this

We have warned we are only 90 days from failure/bankruptcy.  What must you do?











December 28, 2018

Clarification, status of the proposed solution to non Promotion of certain CSS, SFC staff

To:    Holy Gardens Calapan                 Attention:   Ms. Frenzie
         Holy Gardens Oton                      Attention:    Aprilyn
       

Re Proposed Promotion of MM, SJN

1.  Did your office submit on or before December 15, 2018 (not December 20)?

2.  Were all the reflection on PPT submitted?



3.  Were they given longevity awards last Christmas party as mentioned.

         "2.  P1k/year of service for any one above 5 years of service"

4.  May naisubmit ba o file kayo ng earlier Performance Evaluation so that we can act on them accordingly  


  Puwede bang maliwanagan kung ang opisina nila ay nagawa ito?   A an immediate response is required.

cc:   Glizel:   send hard copies to  be acknowledged ASAP

On Sat, Sep 29, 2018 at 1:18 PM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:
TO      Ms. Madel  GM

cc:       HR

            Holy Gardens Oton
            Holy Gardens Calapan
            Holy Angels Memorial Park

Subject:   Proposal to Make Short Cut Performance Evaluation to 3 office staff
                who have not been promoted for the last two years

Objectives:

1.  To reward faithfulness of employees and to build an institution based on merit rather than SS or politics, on performance and execution;

2.  To correct the errors of past administration and past HR.

Reality:

The following staff have not been promoted for several years:
                                                        Date hired      Rank       # of Years
1.  Jazmine Bolado    HAMP      Jan. 18, 2016       R1           2 years

2. Mildred Macaraig   HGCalapan   Sept 11, 2011  R1          7 years

3.  Sheryl Jean Ninan  HG Oton      March   2014   R1         4 years

Their situation discredits our belief of excellence and learning.   
Moving forward, I have proposal/solution to correct the situation  (until such time we have a good personnel assistant - those who work understand personnel work and who will not create friction and involve themselves in to labor capital debate)

What to do:

1.  Do a reflection of  on the the following ppt:  (at least 15 pages)

    1. Admin plan for their jobs (CSS -  CSS2 and CSS 1 Admin plan)

    2. PPt on all our products and services

    3.  Ppt on Cremation basics

    4.  Obedience communications

    5.  Discipline

    6.  Time management

    2.  Projects:

         For SFC:     1.  ppt on accounting for ICR

                             2.  Discussion on all MCs

        For CSS:      1.  Implementation of suggested innovations resolved at 
                                  CSS conference September 27 - 28

                                 1.  Ribbons on balloons and motifs
                                 2.  New motifs
                                 3.  Bamboo torch for Nov 1.
                                 4.  Bamboo decor at site
                                 and more....  (see their conference summaries)

       Other conditionalities:   

    1.  No absence or tardiness until December 20, 2018;   ALL REQUIREMENTS OF 201 FILE ARE COMPLETE

    2.  Submission of the requirements on or before December 15, 2018

    3.  0 backlogs on text reports and submissions:  IF PPA uploading at 
         blogs:  bests, archives of tributes, kaizen, obits

Rewards:  

1.  One rank higher if the above are submitted;

2.  P1k/year of service for any one above 5 years of service

3.  For those who have unprocessed promotion submitted in 2017 and which were not processed;   we promise to promote ONE RANK HIGHER  if unlike Trillanes you have files that show that 3f received them.

Timelines:

1.  Deadline for submission:   December 20, 2018

2.  Evaluation:   December 26, 2018

3.  Effectivity:    January 1, 2019

A backpay differential is being mulled.
   

--
PAGSASANAY SA TAGUMPAY (Training for Success)


YOU MUST ACKNOWLEDGE RESPOND TO THIS EMAIL...
COMMUNICATIONS PERFORMANCE IMPACTS  THE PE    (which is basis for promotions)



SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers


  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT
    THE FOLLOWING SITES: (they have been placed here for your easy reference)

   









Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office


--
PAGSASANAY SA TAGUMPAY (Training for Success)



























  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Holy Gardens One Stop Shop (Master Brochure)








1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

Pag uusapan sa am talk

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   




   Weekly posting  at HolyGardens Communications and Best Pictures













Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

December 27, 2018

Attitude is everything; kailangan ang tamang attitude para magtagumpay

PAGSASANAY SA TAGUMPAY

Post ng isang BPO worker tungkol sa attitude ng mga kasamahan

Mga issue:

1. Reklamador
2. Maraming personal issues
3. Hindi pumapasok (umaabsent)
4. Nahuhuli


I  don't get it. Hindi ko magets ang idea na nag-apply kayo sa BPO bilang agent, tapos di kayo papasok sa work dahil sa mga issues ninyo sa sarili at personal niyong mga buhay.
Lahat naman may pinagdadaanan. Hindi lang kayo.


Balikan natin ang sagot ninyo sa job interview.
Will there be any issues sa attendance because of your location ( sampol bulacan, montalban at cavite), your state as a single parent, minsan nga student pero di nadi-disclose ng iba. Kasi attrition madalas ang ibang student na naka full load ha- ginawang summer job.

Anu sagot natin? "NO attendance will never be an issue" at walang kakurap kurap mong sasabihin un para totoo.
Matuto naman kayong magpaalam kung hindi kayo makakapasok. GMRC yun. Di ba sa school pa lang "May I go out" tinuturo na.

Maiintindihan ko kung delayed ang sweldo, minamaltrato kayo sa work, force overtime. Hindi naman.
Ungrateful din at kawalang compassion sa company na pinaglilingkuran nila. Nagtataka kasi ako ang mga pinoy overseas ginagalingan sa ibang bansa. Dito sinasalaula ng iba ang trabaho nila.
After ng training at transition, lumalabas na din ang di maipaliwanag na sakit. Un iba totoo. Un iba kwentong engkanto. Un iba ginoogle lang. Panay absent. Akala mo mas busy pa kay Nadine Lustre at James Reid.


Si Kris Aquino nga na mayaman na hindi napapagod magwork tayo pa kaya. May TV Series, talk shows sa linggo meron sa weekdays. May commercial at movies pa. Wala akong nabalitaan na unprofessional siya. Tatamad-tamad at tutulog tulog siya during work hours.
Kung ang ibang BPO workers, makukuha ung attitude ng mga gang sa Pilipinas. At paanong ang mga snatchers ay napakaexcellent sa work nila. Yung precision nila at never say die attitude nila para di mahuli ng pulis. Sana ganyan din sila sa AHT. Ganun kabilis.

May sick leave ba ang mga to? O pag walang tinda tulad ng magtataho at magbabalot na di kikita.
Aircon naman sa opis, ang karpintero would really trade a day magcall center lang siguro. Iinom cya ng kape dahil hindi masarap ang kape habang nakabilad ka sa araw. Mas masarap naman kaulayaw ang keyboard kesa hollow blocks. Yung iba nga andaming reklamo matigas daw ang keyboard- mas maaligasgas humawak nun isama mo pa coco lumber. Tanung niyo minsan sa karpintero with feelings.
Andaming self-entitled na tao sa industry na ito. Reklamador hindi naman bagay sa performance. Hindi na dapat kayo nireremind pumasok sa work. At pumasok on time. Mahihiya kayo sa volunteers ng mga feeding program. Mas energetic sila, mas may apoy eh free yun ha for the love of lang. Eh bayad naman sila. Nalaos si Nora Aunor dahil unprofessional daw. Eh si Nora Aunor ba kayo? Superstar yun eh. Anung feeling ng iba Gods gift sila sa BPO industry?
Kaunting malasakit din sana sa trabaho at industriya na maraming anak at kapatid nakapagtapos ng pag-aaral, estudyanteng nakatapos, mga bills na nabayaran tulad ng Meralco, Maynilad, Cable. At maraming pangarap na tinupad.
Sa industriya na libre ang kape.

Follow up numbers of SD

Madadagadagan natin ang sales force natin sa 2019.  Mission natin iyan di ba at naniniwala tayo sa JOB CREATION.?  Static lang o nanga unti pa sales force natin?


what can be done about this list?   MADAGDAGAN BA?

Attention:      Hans     Holy Gardens La Union

                    Myra     Holy Gardens Malasiqui and San Carlos
                    Anarie   Holy Gardens Greenhills
                    Frenzie  Holy Gardens Calapan
                    Joy Casi   HAMP
                    AC         Holy Gardens Oton (hindi kay Sheryl)

Thru:     Madel/JA

Subject:   Job Creation as part of our mission  -  RECRUITMENT AND TRAINING OF  SALES AGENTS

On Thu, Dec 27, 2018 at 10:00 AM Jorge Saguinsin <holygardens.groupnew@gmail.com> wrote:
So that this post may update the numbers of SD, kindly text or email now.


https://holygardensonestopshop.blogspot.com/2018/12/contact-numbers-of-sales-agencies-and.html



--
PAGSASANAY SA TAGUMPAY (Training for Success)


















  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Holy Gardens One Stop Shop 








1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

Pag uusapan sa am talk

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   




   Weekly posting  at HolyGardens Communications and Best Pictures













Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office


--
PAGSASANAY SA TAGUMPAY (Training for Success)



























  Jorge U. Saguinsin

YOUR OFFICES ARE TO REFER TO THESE ON QUESTION ABOUT PRODUCTS information and pricing.  Please RRURAC

Holy Gardens One Stop Shop (Master Brochure)








1.  LET US WORK TOGETHER TO CREATE BEAUTIFUL LIFE STORIES (not worries)

2.  BIDDA:     BELIEVE, INSPIRE, DREAM, DO AND ACT

3.  Read and answer all email and texts.  Be responsible

 4   RRURAC   (Read, Reflect, Understand, Realize Act, Check)  # 3

5. Makipag TIPAN -  iGALANG ang mga nasusulat:  CCD handbook at MC

Pag uusapan sa am talk

 YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT THE FOLLOWING SITES: (they have been placed here for your easy reference)

   




   Weekly posting  at HolyGardens Communications and Best Pictures













Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office