Re: Weekly Upgrading report - Sept. 23 -29, 2012

To Brenn:

Good, thanks

JUS

On Sun, Sep 30, 2012 at 9:55 AM, Holy Gardens Pangasinan <hgmp.pangasinan@gmail.com> wrote:

Sept. 30, 2012

To:                   Jorge U. Saguinsin

Senior Managing Director

Fr:                    Brendalyn G. Garcia

HGPMP – Marketing Staff

Subject:           Weekly Upgrades on Improvements (Sept. 24 - 29, 2012)

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1. Sales results closing vs. last week

This week Units: 6 lots SA:  217,899.56 1 lot upgrading: Jovencio Manzon 2 lots partial d/p: Alfredo Catungal Jennifer Mendoza 3 lots EDP: Rosalinda Patacsil Marietta Pascua Maribel Tan		Last week Units: 3 lots partial d/p SA: 101,612.88
Inputs (Internal)
Prospecting		No. Text blast – 370   FB chat – 169 Personal contact - 12 Phone Call - 10		New Methods of prospecting : Leaf letting in Brgy. Baldog, Mabini St., Bolingit &  City Hall Pros gen. – 9 Prospecting during interment of Briane Tamondong Pros gen. - 3
Setting sales appointment Tripping		No.                                       2 – appointments  2 - trips  10 – sales presentation		Thru text and phone call including FB chat
Training of CSS		Customer Life cycle Conducted meeting by motivation of trainees
External (Agents)
Recruitment		New agents: 0
Sales agent motivated		No. of calls - 7 Visit – 3
Sales agent meeting		None

2. Customer service

Security Guard		- Giving laminated gate pass to visiting clients and guest whenever they enter the park. Opens the boom right away to vehicle passers by and giving a warm hello and sincere smile to visitors and clients. Able to attend their needs and assist them at their way to the office.
Office		–served biscuits and hot coffee to customers and agents, and offering of cold water or candies to inquiries, buyers and paying clients.
Payments		No. of text blast done by RFC: 338 Encouraging paying clients to pay P2, 500 minimum to get a gift check.
Documents		19 - Documents delivered; offering of beside lots or asking of referrals; offering office refreshments and saying thank you.
Interments		Bubbles in the air while lowering of the casket.
Post interments		Done 5S after interment, planted Bermuda for  1 grave and placed 4 markers.
Death anniversaries & birthdays:		Posted in the events blog the names of death anniversaries and birth anniversary for the week: 45 FOFF: 3

3. UniqCSEx

Office furniture		Same as before
Office décor		None so far
Car		Same as last week
Toilets		Same as before

4. Interment equipment – 3 Tents are being placed beside the chapel. Trailers are placed in an area which is in dump positioned.

5. Interment procedures - none

6. Landscaping in GE area by Alberto Gutierrez – 9 indian trees, 90 pcs. Philandra, 100 birds of paradise, 300 red cripper, 400 yellow bell.

Vertical Gardens		none
Herbal Gardens		None
Lawn and garden maintenance		Brush Cutting – Lawn 1A, 2A, 3A, 2B,3B and GE area Total of: 6,210 sq m.

7. Other improvement proposed.

Office		Collection booth inside the office New office fixtures Carpet
Vehicle		Prepared PDCA for Whole Body repair of Patrol TFN 573
Interment		Started PDCA for New set of motifs – Paradise and Sympathy motif New ISG and CSS uniform Iwata Air conditioner
Saleable area and interment area		1 set of lawn mower Trashcans for site (plastic made) and chapel (stainless made)

Prepared by:

Brendalyn G. Garcia

HGPMP

"Be the best, do your best, expect the best"