"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb
November 06, 2012
3 comments:
1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey
2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.
3. To keep up with changes, you have to learn and read. There is no other way
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This video make us realize that customer complaints is not a treat but an opportunity for us to take advantage.
ReplyDeleteWe will not let our customer to complain. If there's a complain, we will attend and pay attention to that complain. We must find a solution a soon as possible.
We must learn something about every customer complaints and not let the same complain happen again.
If there is a complain, we must give them a complaint ticket. After they filled it up, we will send it to head office for their reference and recommendation. We will keep in touch with the customer and give them feedback regularly until the complain is solved.
In customer service, we must avoid complains, experience of the customers is the most important and best form of advertisement of a business.
ReplyDeleteIf complains arise, we must be alert and pay attention about the needs and wants of our customers, our business is different with other business, we talk about our love ones, that is why when we encounter complaints with the customers, their feelings/emotions are affected.
As an employee, we should know our business and we should have concern for it. MESSEL.
Danica Grace M. Ordinario
HGCMP
Customer complains are not threat but is an opportunity, for us to improve our services. We can never avoid complain since it is part of a business, but we can lessen all of this by giving good customer service. In the part of HGGMP, we will make sure by this coming working days to handle all customer complain properly.
ReplyDeleteHGGMP - CALAMBA