PAGSASANAY SA TAGUMPAY
Rizal Philippines
April 28, 2017
Recent experiences can help us level up our customer service.
This is inspired by 1. Rewards card system before for NBS, 2. The suki cards of Mercury 3. The Rewards of SM, and the 4. Prestige card. of SM 5. The CRM
Pre requisite:
1. A computer system, a CRM
2. We need to encode the names of the customer
3. We will issue cards to the customers (a card system tied up with # 1)
Holy Gardens:
1. Payment rewards to save on collection fee
1. A buyer who pays at the office gets points every time he pays, say 1 point every time he pays
P500 - 1 point. The customer can exchange this for discounts or goods. 1 point is P5.00
2. The card holder gets priority in promo items
3. He becomes member of the group and gets announcement for new promos new products, or new projects where the customer can make money
2. Preferred card:
Titanium - Purchase of P1 m or more
Gold Purchase of P500t to P999t
Silver Purchase of 101 up to 499t
We build prestige lounges where the customer gets free coffee, tea or news paper. etc.
We think more on this one.
Majorem Lending
MLII lists down the customers of Holy Gardens
It issues Majorem Express Credit Access (MECA) to Holy Gardens customer who have fully paid lots
We send letters to these customer with the card, and with terms and conditions for the credit:
1, That the card holder has ready access to Majorem Lending credit facilty
2 Up to 50% of the NLP of the lot
Preferential interest
Payable in 1 to 2 years
Processed in 7 days.
3. The credit is available when the customer signs the card, and sends back the term and condition
4. The customer applies and gets loan in the usual manner.
This serves to market the majorem loan faster and in a prestigious manner.
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