A
LEARNING’S FROM PROBLEM SOLVING TOES
Last
November 17, Ms. Lynnete and I had the TOES with Sir Jorge regarding on the
techniques to Problem Solving. You will
never be a successful person if you’re not going to experience problems. And
even the most successful company in every industry are also stumble upon
difficulties. But sometimes, it is just the matter of focus, techniques and
deep analysis. It will be up to you on how well you can handle to solve those
at your own.
We need to define first the meaning
of the troubled word “PROBLEMS.”
PROBLEM-
is a Deviation from Standard
-it is the action of departing from an
established course or accepted standard.
- it is the abnormality of a certain
standard, situation and values.
There are three techniques can be used in problem solving:
1.
Fishbone Diagram (Cause and Effect Analysis)
A Cause-and-Effect Diagram is a tool that
helps identify, sort, and display possible causes of a specific problem. To
analyze existing problems so that corrective action can be taken. It is also
known as "Ishikawa diagram". The diagram will help each of the
members to think in a systematic way.
Below is the
sample of the Cause and Effect Analysis:
The diagram shows that among the six
causes, “No Maintenance” has the greater caused of poor quality of comfort
rooms. By identifying the main impact of the problem, you will decide on the
solutions to focus and improved on the poorer caused using the System Approach:
Ø
Input
Ø
Output
Ø
Throughput
Ø
Catalyst
Ø
Human Aid
Ø
Information Aid
Ø
Environmental
Ø
Supervision
2.
Pareto Principle (80/20 Rules)
-It
deals with the unequal relationship between inputs and outputs.
-80%
of the problem is caused by 20% of the given factor
-20%
of the problem is caused by 80% of the given factor
-Pareto principle is a simple technique for prioritizing
possible changes by identifying the problems that will be resolved by making
these changes. By having this approach, you can prioritize the individual
changes that will most improve the situation.
3.
Kepner Tregoe (KT Analysis)
The
Kepner Tregoe Analysis describes a systematic problem solving and decision
making method. It deals with the rapid
solutions to every problem.
Five
tools of Kepner Tregoe Analysis
a. Define
problem as any deviation from standard
·
What is the Problem?
·
Identify what is? And what is not?
·
What object (or instances) has the deviation?
·
What deviation does it have?
·
What do we see, hear, feel, taste, or smell that tells
us there is a deviation?
·
Then ask - What, Where, When, and to what Extent?
b.
Situation analysis
·
What is different, odd, special, or unique about an IS
compared to an IS NOT?
·
What was changed in, on, around, or about each
distinction?
·
When did the change occur?
·
How could each change have caused this deviation
·
Use distinctions and changes to develop possible cause
statements?
c. Problem
analysis
·
Test possible causes against the IS and IS NOT
specification
·
What assumptions have to be made?
·
Determine the most probable cause
·
Which possible cause best explains the IS and IS NOT
information?
·
Which possible cause has the fewest, simplest, and
most reasonable assumptions?
d. Decision
making analysis
Evaluating and
Selecting alternatives. Get back to the first step to make a clear evaluation
on the checklist and take a rapid solutions to the detected problems.
e. Potential
problem analysis
·
Where else might this problem appear?
·
Are there other occurrences of this
problem in the past?
·
Do any procedures need to change?
The goal is to try to eliminate
future occurrences of the problem. The avoidance to possible occurrences and
defensive measures even before the problems comes along.
TRIVIA:
Kepner-Tregoe Problem Analysis was
used by NASA to troubleshoot Apollo XIII – even though the technicians did not
believe the results, they followed the process and saved the mission. Even without a lot of time available, using
Kepner-Tregoe Problem Analysis can result in the most efficient problem
resolutions.
WTDN:
A simple
problem can be solved easily and rapidly if and only if you would take this
learning’s with you.
As Accounts
Receivable Assistant, ledgers, cash receipts books, cash balance and collection
letters must not only be my focus of attention, I, personally should take part
of solving problems especially in the SBU. To help them by spreading this
learning’s and helping them to carry on with them those knowledge.
I must focus
on the vital 20% few that will deliver results: Collection of arrears
80% irrelevant
many must be minimized: activities that has nothing to do with my results.
For me, the
most applicable problem solving techniques would be the “Kepner Tregoe
Analysis” for it has the best measurements to identify and solve any problems
in a very fast and rapid ways.
ELLA S.A.
PATERNO
A/R ASSIST.
BPI 3ffb J
