Checklist for Uniqcsx, ideas, inspiration

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

I am posting here a guide for Uniqcx.  How do we start delivering unique customer service to customers?

l.  COMPONENTS OF UNIQUE CUSTOMER SERVICE

      1.   Cap ex/  tangibles

                   l.  Office

                 

                           decorations

                 paintings/furniture/ lighting

                 

                 toilets - natural toilets

                   2.  Landscaping


                     


                                         
             


                           
            

hardscape:    road paving and design,                       statues,  fountains, sculpture

            

                                planting materials:    geometric designs, vertical gardens

         

flowering plants

     3.  Vehicles

                 5 senses (smell, food, upholstery, cleanliness) - 
          appearance, inside and out, AC, AV equipment

2.  Intangibles

        1.  Customer service staff:

                l.  Personality

         2.  Attitude

         3.  Training

               - politeness

               - making amends

               - conflict resolution

        2.  Customer touch points

          1.  Security guard encounter

                  2.  answering:  phones, sms emails, fb posts

          3.  office/encounter closing/signingdocuments ma

          4.  accomplishing documents and delivery

          5.  accomplishing IA;  explaining IA

          6.  visiting family of the deceased during the wake

          7.  interment

          8.  post interment;

          9.  Family visits the deceased

        10.  November 1

2.  What are the things that you will do to deliver unique experience to customers?

     1.  Tangibles  (pls see posts on toilets, vertical gardens etc) mad dogs, collections

     2.  Intangibles (pls posts on customer service excellence)