October 10, 2016

Review and re orientation for CMOs and heads

TO      :    The CMOs and in charge of sbus

Subject:   Review of responsibility accountability skills

The recent very low and shameful sales performance for the Q3 and the shabby exam performance for the exam given lately makes this office wonder if:

1.  May tumititimo pag may conference;
2.  Whether the people installed have the heart and passion for their work;
3.  Whether they possess the right attitude and skills for their jobs:

MAKE YOURSELF AVAILABLE THIS MORNING FOR ONE ON ONE CONVERSATION WITH THE UNDERSIGNED FOR THE FOLLOWING:

1   ATTITUDE:

    1.   Responsibility    Pananagutan 

    2.   Accountability

    3.  Dependability -  Maasahan ba

    4.   Being action oriented, rather than being problem oriented (passing the buck to the third floor), watching things happen etc

2.   COMMUNICATION

    1.  On cellphones 

         1.  Sun or globe numbers of recruit

         2.  Use of corporate cellphone

              1.  When on leave or leaving the office

              2.  Answering the phone on third ring

              3.  Handling missed call

              4.  Request for call back

              5.  When in front of the customer -  how to

             6.  ID for text reports

      3.  Blog positng or reporting on the ff:

            1. Interment

            2.  Obits (griefshare)  when -  standards

            3.  Kaizen report        "

            4.  Best pictures        '

            5.  Reading communications blog -  making comments

     4.   Emails:

           1.  Reading emails

           2.  Responding to emails basic:   acknowledging

    5.  Reporting

          1.  Importance

          2.  What gets reported gets done

          3.  Deadlines -  strict compliance

          4.  Soft copy and hard copy

          5.  Weekly, daily and hourly during red alert day

3.  SKILLS

       1.  Leadership

       2.  Management  -    PLOCC SEAR, PDCA

            Operations  interment, park beautification, Kaizen, inventory
                     warehouse, repairs, TPM, quality;  5s

            HR -  hiring Performance Evaluaiton

            Financials -   

                 Purchasing

                Security

                Treasury

                Abstract

      3.  Projects

              Planning

              Implementation

4.  Sales

             Targets

             Sales agents:

                    Recruitment

                   Commission

                   Rewards

                   Sales meeting

Jorge  U. Saguinsin


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