Restating our guidance on use of cellphone and communications

CLARIFYING AND EMPHASIZING CORRECT PROCEDURES ON USE OF CELLPHONES AND OTHER COMMUNICATION FACILITIES

Objectives:

1.  To increase responsiveness and action by sbus and subordinates;

2.  To increase understanding shared learning and vision

3.  To hasten execution  - lessen waiting time and customer complaints;  to let projects start generating revenues early

4.  To help improve sales and net income:

      1.  Increase sales by being responsive to prospect call, an customer complaints

      2.  Reduce costs from delay and other TIMWOOD items

Reality:

1.  Almost all sbus are unanimous in not answering texts or phone calls promptly.   Even if there were missed calls, they do not acknowledge (and this happens despite warnings and having communications as part of performance evaluation

2.  Alibis that are forwarded include:  na dead batt, naiwan cellphone, maraming gumagamit ng cellphone

3.  Full ang memory ng cellphone

4.  Di napansin

5.   Mahina signal (as is usually with island province:   Mindoro and Iloilo

6.  With a customers, nasa tricycle (and yet after 3 hours they do not respond as if they are glued to whoever they are with)

5.  But cellphones are gifts of modern world to us, to have connected lives and offices

       1.  Our window to the world and the market.  Customers and prospects contact us easily through cellphones.   We miss a lot of business if we do not answer cellphones promptly

       2.  Our cellphones connect us to nerve center to 3ffb;  sbus communicate their needs to the 3ffb, and responses are easily transmitted to the former

       3.  We invested in Sun cellular and Globe lines to make communication faster. Thus if there is a difficulty with Sun, there is a back up

                                              Globe                     Sun

       La Union                                                         /

       Pangasinan                      /                             /

       Calamba                           /                             /

        Calapan                           /                              /

We pay a lot for cellphones and the lines and yet we cant understand each other:

     1.  Reports are delayed

      2.  A number of misinterpretation occur

      3.  Lack of action on pending items

COMMUNICATIONS IS NOT CELLPHONE.  It is more than that and this document solicits your passion, your understanding and your pakikisama at pananagutan to communicate.

We can only do so much to make this reminders

1.  All employees are required to have their sun or globelines SIM acquired to make it easy and economical for us to communicate/get in touch with the latter. This is a requirement for every one including officers within a week after hiring

2.  One of the unwritten rule is you must be accessible.  If you are an officer that is 24/7 and you must answer your phone, even your personal phone if you have access to sensitive data and information critical to the company

3.  Take good care of the company cellphone:

     1.  Clean it frequently, put it in  a safe place.

       The correct place for the company cell phone to be in is the office..   Do not take it with you if you are off, are going home or no leave Leave with an authorized employee

     2.  The company cellphone is left at the custody of an authorized personnel. He must answer the cp or otherwise, somebody who uses it must id himself.   Please do not give the crap if there a malicious messages, that you are not alone using the cellphone.  You are presumed to have sent the message, even if you claim otherwise

     3.  ACC (always have it charged)  and ABC (always bring charger)

4.  Answer the cellphone promptly (the 3rd ring is the latest)   If you are on the office, and the phone is company cellphone, make sure the ring and text tones are audible so that you do not miss any calls;

5.   Acknowledge if you got a missed call.  Request permission asap to make a phone call to the one who made the call.

6.  Use the cellphone for OB (Official Business only)  It is unfair that you are using this for personal use, and yet you are not answering official calls and text

7.  How to answer the cellphone properly:

      "Holy Gardens _______________,   __________________________on the line, May I help you.

       Use po and opo (for Visayan employees) or sir mam every one even if the person at the other end sounds young;

       All things exist for a reason;  (for a function) The reason for a cellphone is for communication.  If we cant communicate (we cant understand one another) we can not comply, we can not execute orders, why are we here?  Why do we have cell phone and computers.

      You cant understand nor implement this if you do not belong here or your heart is elsewhere.   Decide

  

Jorge  U. Saguinsin

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