Rizal Philippines
March 18, 2017
The memorial experts"
"TRIBUTES FOR LIFE"
BELIEFS:
1. Customer Service – to give the best service that there is; the customer is divine, the customer is the king. He pays our wages.
2. Excellence – to strive to be the best in everything we do; to hire and train the best; to practice the best processes.
3. Learning – we will keep abreast of the world’s best practices; we will learn one new thing a day.
4. Change – change is the only constant thing. We will change always to be better and very competitive.
I came across a new business, a bike shop which should be the envy of many businesses. It sells its products briskly; they can sell about 10 bikes a day and hordes of bikers visit them especially on week ends. And bloggers like me, publicize them for free for the following reasons:
Bikers World
1. Great reliable products that are branded and reliable are sold for unbelievable, Quiapo prices.
Xix alum bike 26 for P6,500, Xix 29er for P13,000 (out of stock na) fat bike for only P9,800.
Xix roadie for only P9,500 and many more. Oh yes CR 2032 lithium batteries for only P10.00!
2. Great surprising delightful customer service
Free coffee and even lunch for bikers on Saturday and Sunday. Glenn the owner served me coffee; and even lunch He said nagpapasigang siya ng mga 2 kgs of pork with plenty of vegies and one kg of rice For the tired and hungry bikers coming from Morong and Bugarin. They even sleep at his papag for naps
Glenn Diestro whose expertise is water refilling station and softdrinks distribution, said he is just into this business said that the real owners of this business are his customers the bikers. They dictate the inventories to buy and the price (low) and he pampers them much. He is very popular with Taguig and Binangonan bikers. (I offered to feature him in this blog and FB) Very soon he said he will hire somebody who will do social media for him
Action Program:
1. We are doing great with our Hataw program, we should have done this long time ago. Fast turn around, low margin, Chinese style: special price, low monthly payment, and minimal interest.
2. Great customer service: Pakain:
1. Pakain sa mga applicants
2. Pakain pakape pameryenda for our customers who visit the office for inquiry or monthly payment. Bumili ng kape na kinakanaw para meryenda sa customer. Use the Petty Cash for pakain for the customer
3. Paluto, panigang, boodle fight style for our customers, workers, agents once a week say worth P1,000
Buhayain natin muli ang customer service excellence.
Holy Gardens has been known on its excellent customer service. Delighted customers avail our products and services. We have a ready refreshment to be offered to our customers who come in the office.
ReplyDeleteRocel Cariño
HGLUMP
A business without customers is nothing. Without customers, business will not survive. In our office we must pamper our customers and treat them delightfully because without them we will never have sales, profit and income. Offering them food is one way of showing them that we are grateful that they are a part of our team. Showing them greatness can also attract more customers for us because it's making them feel that we are not just treating them as an ordinary clients but treating them as a part of our growing family.
ReplyDelete- Mariel Macuroy (HGLUMP)