Holy Gardens La Union Memorial Park - Weekly Upgrade on Improvement

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

November 24, 2012

To:                    JORGE U. SAGUINSIN

Senior Managing Director

Fr:                     AIREEN S. RICAMARA

Records Assistant - Interment

Subject:           Weekly Upgrades on Improvements (November 19 – 24, 2012)

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1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
5 Lots Sales Amount: 172,482.18	2 Lots 2 Body Crypts Sales Amount: 110,168.38	Those that were tripped last week and those that have reserved last Nov.1 were able to close this week.  We have improved our sales and collection by continuous follow-up
Inputs (Internal)	Inputs (Internal)
Prospecting – 125 Prospecting during interment was effective; Facebook inquiries also increase as well as our Facebook likes from 67 to 80 Likes Contacting existing customers to offer the lot adjacent to their existing lot	Prospecting – 85 ·   We have scheduled prospecting / house to house saturation every 2:00 PM ·   Prospecting during interment while waiting for the funeral convoy ·   We have increased our FB Likes from 46 to 67 Likes ·   We are contacting existing customers to offer the lot adjacent to their existing lot	·   Since we have hired additional CSS, number of prospects became higher; ·   Improved Movie Maker Presentation of Interment and posting after the interment makes customer delighted because they were able to witness the interment right away; ·   Customers appreciated our effort of informing them that the adjacent was reserved for them and was a priority;
Setting sales appointment 6 Tripping	Setting sales appointment 2 Tripping	·         Out of 6 trippings, 5 customers were closed as sales 4 spot cash and 1 full down payment
Training of CSS Handling Complaints The importance of Customer Service	Training of CSS 6 ways on How to win friends and influence people Persuasive selling Closing Techniques	·         Offering cold water after the tripping; ·         Giving folding fan
External (Agents)	External (Agents)
Recruitment	Recruitment
Sales agent motivated – 4 Sales Agents motivated Text blasts – 15 agents Visited – 5 agents	Sales agent motivated – 3 Sales Agents motivated Text blasts – 15 agents Visited – 4 agents	Provided Agent with calling Cards; Provided PBB T-shirts

2. Customer service

Security Guard
Office	-          New office arrangement; maintaining the cleanliness of the office
Payments	-          Follow-up of customers in arrears helps increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Immediate processing of documents for pouching to BPI to meet the 7 days delivery
Interments	-          On-line interment viewing by relatives of the deceased abroad using Skype and broadband
Post interments	Posted 5 interment videos on griefshare
Death anniversaries & birthdays:	5 death anniversaries and 5 birthday greetings of our passed away loved ones were posted at Holy Gardens Group.

3. UniqCSEx

Office furniture	Re-arrangement of office furnitures
Office décor	Additional ornamental plants were placed inside the office; Christmas decor
Car	Carwash of patrol; Needs replacement of battery; Purchase Order already forwarded to BPI Accounting
Toilets	Daily maintenance of toilet; Sprayed insecticide to get rid of crawling insects

4. Interment equipment – Painting of interment equipment was scheduled on November 27, 2012
5. Interment procedures – Implementation of the new interment program with commitment prayer;

6. Landscaping – Planting of peanut plant around calachuchi trees in the planting strip

Vertical Gardens	Setting up of new project for vertical garden in front of the office and in Lawn A, by planting poison ivy;
Herbal Gardens	Planting of seeds of Noni
Lawn and garden maintenance	Trimming of grass around the tablet marker Regular brushcutting of Lawn areas

7. Other improvement proposed.

Office
Vehicle	Replacement of Battery of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea	Collecting of used plant pots for vertical garden using scrap deformed bars welded to serve as frame for the pots

Prepared by:

AIREEN S. RICAMARA

Records Assistant – Interment 

Weekly Upgrade on Improvement

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Weekly Upgrade

HGOMP

October 28-November 3 vs November 4-10

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
2 Lots Sales Amount:  74,744.19	10 Lots 1 Body Crypts Sales Amount: 414, 261.26	Compare to last week, sales for this week is very low. We have to think effective ways to improve the sales
Inputs (Internal)
Prospecting – 60 Textblast of zero interest promo Chatting with Ogtonganons using fb (OFW, Seaman, Nurses, etc) Texting of existing customers for referrals and referral fee Leafleting every morning at CPT and Church area Tenting every weekend with sound system and motif Saturation at Villa Cristina Subd and Florvel Subd.	Prospect: 50	Improvement All staff compete with each other by coming to office early because the last staff came to office will treat everyone a cup of coffee AMC Deposit of collection Follow up prospects (referrals, agents, old prospects, existing customer) Saturation Agent visit Follow up day to day collection Interment preparation DLE Sending of abstract Sending of Dep. Slip Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule.   SG Site maintenance 8:00 am: report of what to do 12:00 nn: report of what he accomplished 5:00 pm: report of what he accomplished and what is not.
Setting sales appointment 2 Trippings	No. and methods 4 prospect tripped	Nagpapahanda sa GT ng lamesa sa tent para after ng tripping, nagooffer ng drinks at snacks sa customer Nagreresearch ng konting background ng prospect para may topic na pwede mapagusapan habang nagtripping
Training of CSS Daily Bible reflection Faith of the Centurion Parable of the Sower Parable of the Talents		Pinanood ang Customer Service Video Customer Complaints Video
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 10 Sales Agents motivated Tinatawagan o text ang agents para ipaalam ang latest promo (Zero Interest)	No. of calls and visit Textblast of agents	Binigyan ng leaflets ang mga agents para may magamit silang materials para ma-promote ang Zero Interest promo

2.       Customer service

Security Guard
Office
Payments	Nagvisit ng mga customer Nagconsolidate at nagupate ng mga contact number ng customer para sa txtblast
Documents	Na-release ang pending CO at DOS ni Mrs. Brillantes courtesy of Sir JUS
Interments	Inihanda ang bagong interment program courtesy of Vencho Tolentino
Post interments
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nagcanvass ng Kurtina para sa glass door ng opisina para magmukhang kaaya aya sa mga customer
Office décor
Car	Inilagay ang Toolbox sa tamang lugar sa eagle upang hindi Makita ng customer tuwing may tripping
Toilets	Pininturahan ang  CR at nililinis araw araw.

4.       Interment equipment – Pinapalinis ang mga materials na ginagamit sa interment pagkatapos gamitin

5.       Interment procedures – Iaapply ang bagong flow ng program at thank you cards sa susunod na interment

6.       Landscaping – Nagtanim ng mga Yellow bell sa Pader ng Lawn 1A

Vertical Gardens	Itinamim ang mga yellow bell upang maging bulaklak ng poison ivy at maging vertical garden
Herbal Gardens
Lawn and garden maintenance	Tinanggal at nilinis ang mga natuyong bulalak noong November 1. Nagsegregate ng mga basura

Prepared by

Homer G. Orca

MT

HGOMP