Holy Gardens La Union Memorial Park - Weekly Upgrade on Improvement

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

November 24, 2012

To:                    JORGE U. SAGUINSIN

Senior Managing Director

Fr:                     AIREEN S. RICAMARA

Records Assistant - Interment

Subject:           Weekly Upgrades on Improvements (November 19 – 24, 2012)

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1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
5 Lots Sales Amount: 172,482.18	2 Lots 2 Body Crypts Sales Amount: 110,168.38	Those that were tripped last week and those that have reserved last Nov.1 were able to close this week.  We have improved our sales and collection by continuous follow-up
Inputs (Internal)	Inputs (Internal)
Prospecting – 125 Prospecting during interment was effective; Facebook inquiries also increase as well as our Facebook likes from 67 to 80 Likes Contacting existing customers to offer the lot adjacent to their existing lot	Prospecting – 85 ·   We have scheduled prospecting / house to house saturation every 2:00 PM ·   Prospecting during interment while waiting for the funeral convoy ·   We have increased our FB Likes from 46 to 67 Likes ·   We are contacting existing customers to offer the lot adjacent to their existing lot	·   Since we have hired additional CSS, number of prospects became higher; ·   Improved Movie Maker Presentation of Interment and posting after the interment makes customer delighted because they were able to witness the interment right away; ·   Customers appreciated our effort of informing them that the adjacent was reserved for them and was a priority;
Setting sales appointment 6 Tripping	Setting sales appointment 2 Tripping	·         Out of 6 trippings, 5 customers were closed as sales 4 spot cash and 1 full down payment
Training of CSS Handling Complaints The importance of Customer Service	Training of CSS 6 ways on How to win friends and influence people Persuasive selling Closing Techniques	·         Offering cold water after the tripping; ·         Giving folding fan
External (Agents)	External (Agents)
Recruitment	Recruitment
Sales agent motivated – 4 Sales Agents motivated Text blasts – 15 agents Visited – 5 agents	Sales agent motivated – 3 Sales Agents motivated Text blasts – 15 agents Visited – 4 agents	Provided Agent with calling Cards; Provided PBB T-shirts

2. Customer service

Security Guard
Office	-          New office arrangement; maintaining the cleanliness of the office
Payments	-          Follow-up of customers in arrears helps increased our collection; -          Proper explanation to customers the reason why they have to pay their monthly amortization on time to avoid surcharge and avoid arrears
Documents	-          Immediate processing of documents for pouching to BPI to meet the 7 days delivery
Interments	-          On-line interment viewing by relatives of the deceased abroad using Skype and broadband
Post interments	Posted 5 interment videos on griefshare
Death anniversaries & birthdays:	5 death anniversaries and 5 birthday greetings of our passed away loved ones were posted at Holy Gardens Group.

3. UniqCSEx

Office furniture	Re-arrangement of office furnitures
Office décor	Additional ornamental plants were placed inside the office; Christmas decor
Car	Carwash of patrol; Needs replacement of battery; Purchase Order already forwarded to BPI Accounting
Toilets	Daily maintenance of toilet; Sprayed insecticide to get rid of crawling insects

4. Interment equipment – Painting of interment equipment was scheduled on November 27, 2012
5. Interment procedures – Implementation of the new interment program with commitment prayer;

6. Landscaping – Planting of peanut plant around calachuchi trees in the planting strip

Vertical Gardens	Setting up of new project for vertical garden in front of the office and in Lawn A, by planting poison ivy;
Herbal Gardens	Planting of seeds of Noni
Lawn and garden maintenance	Trimming of grass around the tablet marker Regular brushcutting of Lawn areas

7. Other improvement proposed.

Office
Vehicle	Replacement of Battery of Nissan Patrol
Interment	Portable sound system with microphone alternative during brown-out.
Saleable area and interment area	1 set of lawn mower
New Idea	Collecting of used plant pots for vertical garden using scrap deformed bars welded to serve as frame for the pots

Prepared by:

AIREEN S. RICAMARA

Records Assistant – Interment 

Text Back Please...

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Last Friday, Hainee's friend committed a suicide. A 22 year old college student at SLC.  His body was found hanging in the bridge of Cabaroan San Fernando City, La Union,  25 steps to Hainee's house.  Accordingly, he was texting all his friends, close friends and girlfriend last Thursday night asking for a reply: Pwede ka bang lumabas ngayon? or Pwede ka bang makausap? Can I call? But no one cared to call or textback as a response.

The following day, his body was found hanging on the bridge at 6:00 in the morning.  All his friends that had received his text regreted on not responding to his text.  All of them says: "Sana pala nag-reply ako sa text nya, sana buhay pa sya." Regrets.

Wala na.

Please reflect. And no matter what it is, if someone texted you or call you.  Let us answer.

Remember: All text and calls are important and essential in our daily lives.

Aireen

Total Preventive Maintenance Logbook

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

November 17, 2012

TO                    :           ALL TRANSPORTATION SPECIALISTS

THRU                 :           ACTING CHIEF MARKETING OFFICER/MANAGEMENT TRAINEE

SUBJECT           :           LOGBOOK FOR TOTAL PREVENTIVE MAINTENANCE

OBJECTIVES:

1.      To prolong useful life of vehicles;

2.      To decrease repair cost and equipment breakdown;

3.      To provide prevent sudden breakdown of vehicle.

WHAT:             LOGBOOK FOR TOTAL PREVENTIVE MAINTENANCE

            The following shall be regularly logged/recorded and inspected for replacement and repairs of vehicle.

1.       TRIP LOGBOOK

DATE	DRIVER	PASSENGER	PURPOSE/ OBJECTIVE	DESTINATION	KM BEGINNING	KM ENDING	FUEL	AMOUNT

a.      Consist of 50 pages;

b.      Must be logged every trip daily;

c.      Must be checked and signed by ACMO every day;

d.      Attachment requirement every Purchase of Gasoline.

2.       REPAIRS AND REPLACEMENT

DATE	ITEMS	AMOUNT	SUPPLIER/ CONTRACTOR	STATUS	COMMENTS/ REMARKS	ACCOMPLISHED BY:

a.      Must be submitted and forwarded to Accounts Payable as attachment for purchase of new parts for replacement and labor cost;

b.      Repairs and replacement of parts must be logged;

c.      Must be checked by the ACMO;

3.       OIL AND LUBRICANT

DATE	ITEMS	AMOUNT	SUPPLIER/ CONTRACTOR	STATUS	COMMENTS/ REMARKS	ACCOMPLISHED BY:

a.      Must be recorded based on the Preventive Maintenance Schedule i.e. change oil every 5,000 km.

WHAT	DAILY	WEEKLY 500 km	QUARTERLY 5,000 km	SEMESTRAL 10,000 km	ANNUALLY 20,000 km
1.         Coolant	Check & Add				Replace
2.         Battery water	Check & Add			Replace
3.         Brake fluid	Check & Add
4.         ATF	Check & Add
5.         Oil	Check & Add		Change
6.         Tire Pressure	Check & Add
7.         Air Cleaner		Check & Clean			Check/Replace
8.         Battery Post Terminal		Check & Clean
9.         Windshield Washer		Check & Add
10.      Fuel Filter		Check & Clean			Check/Replace
11.      Oil Filter			Change
12.      Grease Points/Gear Transmission Oil			Check & Add
13.      Hinges				Check/ Grease
14.      Bearing				Check/ Grease
15.      Brake Pads / Shoe				Check/ Adjust	Check/ Replace
16.      Fan Belts			Check	Check/ Adjust	Check/ Replace
17.      Radiator Hose			Check	Check	Check/ Replace
18.      Valve Tappet				Check/ Adjust	Check/ Adjust
19.      Injector					Check/ Adjust
20.      Alternator			Check
21.      Starter			Check
22.      Wheel Alignment					Check/ Adjust
23.      Clutch  lining / Release Bearing / Piston				Check/ Adjust

For compliance and strict implementation.

JORGE U. SAGUINSIN

Senior Managing Director