To: Madel HR
--
Attention: SBU CMOs CSS
I understand (and correct this office if wrong) that we shall have the following conference:
February 19 CSS
February 21 CMO
The agenda shall be as follows: minimum
CMO
1. Report on Jan to February performance; what was done well not done in
relation to target, VMO
2. Accomplishment of the SBU or evaluation of contents of the SBU plan:
1. Key resources:
Manpower - hiring (vacancies, those that have been filled) agents recruitment
Training of trainees, continuous training of existing staff, learning logs
book reports, performance evaluation
Equipment - acquisition, maintenance, deployment of vehicles, embalming room, CMCS facilities, crematorium
Other cap ex:
1. Site development TIMELINE AND BUDGET
2. Landscaping and COBS of sites
2. Key activities:
1. Internal process:
1. Interment
2. CMCS
3. Blogs, reports
2. Marketing:
1. Events (detailed by month
2. Awareness: soc media, tarps, brochures
3. Sales meeting, rewards (for 2017 performers)
4. Product and product mix:
Plots
Services - why pursuing our vision is desireable, or why services is
the better choice, or why we must put our efforts in services
IS
CMCs
PMS PIS
Operation of Destiny Financial plans (selling PMS: white rose
using DF docs and OR
3. Leveraging corporate initiatives
1. Patsikot
2. Incentives: SAA, CTA, ARDDI
WHAT IS HAPPENING TO THE COLLECTION OF OUR 350 MILLION ALLEGED SALES? Nakokolekta ba
4. 3fjm activities:
1. Documents processing
2. Reimbursement
3. Check processing
4. Satisfaction levels/recommendations for 3f
5. Chart of accounts, account numbering, abstracts, file sharing
6. Admin plan for the staff: observing implementing, training thoroughly
all the staff
3. Riding on the theme, executing: Making your Life Story Beautiful
1. How to do it, what are the initiatives being undertaken so far
2. New ideas/innovation
To make this conference fruitful, the CMOs and or their representative must come prepared. A ppt presentation to be sent not later than Saturday shall be sent.
30 minutes max for presentation at plenary
3f jm staff must be represented to answer Item No 4 for internal processes: Lahat ng 3f
Engr GCH must be present for item 1.1. He must present his timeline and budget
CSS 2
1. Observance understanding of Admin Plan of CSS 2, (CSS 1 and 2 too)
2. Customer Service bouquet of customer service
1. At the office
2. Interment
1. Review of docs:
IA
Interment checklist
Reimbersement P n L with account number
3. Other internal processes:
PPA
Abstracts
File sharing
Soc media posting: fb, blogs - degree of compliance, tributes. etc
4. Our products:
Old: Review:
1 Plots
2. Special lots for sale
New:
1. PIS and PMS
2. CMCS product line up
2. Destiny Plans: White Rose sale
5. Our theme: "MAKING YOUR LIFE STORY BEAUTIFUL"
1. Your understanding how are you implementing this?
2. Initiatives, Innovation that you have in mind
3. New projection system, wifi speakers for tributes (let us demonstrate)
4. Themes, fountain ball, OTHER INNOVATIONS/SUGGESTIONS
Important: NB
1. 3fjm staff must make a response on this: RCRMA, SAA and HR Mam Madel
2. Make a ppt presentation prior to Monday so that they can be reviewed and
JUS can react accordingly. Be prepared
PAGSASANAY SA TAGUMPAY (Training for Success)
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
Please visit the following sites:
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1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey
2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.
3. To keep up with changes, you have to learn and read. There is no other way
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