HGGMP Weekly Upgrade on Improvement Report

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Weekly Upgrade

HGGMP

December 17-23 vs December 24-30

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Units : 1 lot Sales Amount: P50,000.00	Units: 1 lot Sales Amount: P64,100.00	This week, we had sold 1 lot. We encourage the buyer to buy a lot at HGGMP instead of buying at Holy Family. They prefer to buy a lot at Holy Family or Rizal Memorial but after we discuss all of the advantages that we cater, they changed their mind.
Inputs (Internal)
Prospecting – 50 ·  Text blast ·  Interment service prospecting ·  Referrals ·  Recruited new agent at Calamba Doctors and Calamba Municipal Office.	Prospect:92	Improvement We have new CSS 1 (Interment), Mr. Feliciano Arago. We will use our full manpower to sell, recruit, train, and beautify. We are focusing now on marketing activities like saturations, leafleting and agents. We have a lot of marketing activities every week. We perform text blast as our collection campaign which we found effective. We just encounter conflict with regards to payments. Customers requested us to send someone to collect their MA. We make sure that we allot more time in marketing than office works.
Setting sales appointment 3 Trippings	No. and methods 2 prospect tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding fan ang prospect. Nag o-offer ng drinks and snacks sa customer during tripping.
Training of CSS Product presentation Interment Service/program	Addendum	HGGMP staff must be united  and ensure that all text messages and phone calls must be answered promptly 2 blogs a day-staff of HGGMP must read and understand and comment on our blog site.
External (Agents)
Recruitment	No. and methods
Sales agent motivated 3 Sales Agents motivated by texting them day to day.	No. of calls and visit Textblast-55	Continuous communication to build trust and friendship to our agents

2.       Customer service

Security Guard
Office	Rearrangement of office tables as requested by our customers
Payments	Textblast and house to house collection is the most effective way to collect ma from our customers. Complaint ticket
Documents	Proper checking of documents before sending to Head office on time.
Interments	Ginamit an bubble machine kasabay ang smoke machine sa interment
Post interments	Posting of Post interment report on blog
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nag rearrange ng office
Office décor	Naglagay ng Christmas lights sa office
Car	Nagawa na ang sirang timing belt ng adventure
Toilets

4.       Interment equipment – Nililinis ang mga materials na ginagamit sa interment upang hindi ito madaling masira

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Paggawa ng mga patungan ng halaman

Vertical Gardens	Gumawa ng bagong vertical garden
Herbal Gardens
Lawn and garden maintenance	Tinaniman ng red cripper and paligid ng palma
Compost Pit	Nagpagawa ng compost pit sa Garden contractor

Weekly Upgrade

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

Weekly Upgrade

HGOMP

October 21-27 vs October 28-November 3

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
10 Lots 1 Body Crypts Sales Amount:  414, 261.26	Units: Zero (0)
Inputs (Internal)
Prospecting – 50 Textblast of on going promos Facebook Interment service prospecting Referrals Leafleting every morning Tenting every Saturday and Sunday and when there’s an interment	Prospect: 35	Improvement All staff come to office early to perform 5S We enhance our schedule everyday. During AM talk, each staff was given a list of what they will do for the day that they will sign and check every accomplishment. HGO Leafleting at CPT Text blast At the office to assist customers that will pay their monthly amortization Attend to inquiries Assisting walk in customer Communicate to head office AMC Deposit of collection Follow up prospects (referrals, agents, old prospects, existing customer) Saturation Agent visit Follow up day to day collection Interment preparation DLE Sending of abstract Sending of Dep. Slip Text blast (Agent, prospects, suspects, existing customers) about on going promos, collection, and schedule.   SG Site maintenance 8:00 am: report of what to do 12:00 nn: report of what he accomplished 5:00 pm: report of what he accomplished and what is not.
Setting sales appointment 4 Trippings	No. and methods 0 prospects tripped	Sinusundo ang prospect sa bahay para i-tripping sa site then i-hahatid pauwi. Binibigyan ng promo items like mug or folding fan and prospect. Nag o-offer ng drinks and snacks sa customer during tripping.
Training of CSS FAQ Handling objection AATR	Addendum	All staff must train how to handle complaints and the correct procedure before communicating it to HO. We must secure a complaint ticket first then send it to HO for their reference.
External (Agents)
Recruitment	No. and methods
Sales agent motivated – 4 Sales Agents motivated by talking to them personally and discussing them the benefit of Pabongga Bonanza Text blasts – 10 agents	No. of calls and visit Textblast- 10 text messages was sent to our agents, customers and prospects regarding our latest promos.	Continuous reminders about Pabongga Bonanza and answering their inquiries. Asking all agents their prospect list.

2.       Customer service

Security Guard
Office
Payments	Textblast and visit of arrear customer to remind them about their monthly amortization
Documents	Proper checking of documents before sending to Head office
Interments	GInamit ang lumang billboard para sa mga nakatambak na lupa upang di masira o maapektuhan ang katabing puntod. Nagbriefing sa mga ISG ng mga responsibilies at work nila.
Post interments
Death anniversaries & birthdays:

3.       UniqCSEx

Office furniture	Nilinis at Iniskoba ang electricfan
Office décor	Gumawa ng basket of promo items para Makita ng mga customer na bumibisita sa office
Car	Araw-araw na paglilinis ng eagle Nagcanvass ng aircon
Toilets	Naglagay ng albatross, mirror, soaptray, bagong tabo at balde sa CR

4.       Interment equipment – Bagong pintura ang podium

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment

6.       Landscaping – Nagtanim ng mga herbal plants sa paligid ng puno ng buko at papaya malapit sa CR.

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden. Nagdagdag ng Gardenville sa ilalim ng water tank
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr
Lawn and garden maintenance	Tinanggal ang mga tuyong bulaklak sa mga puntod Tinanggal ang mga solar lamp, nilagyan ng pangalan at itinabi sa bodega