Re: How can we improve communications: ie answering text and cellphone calls

Acknowledge po re: communication. Diniscuss din po namin today sa am talk.

Roshel

On Mon, Jan 2, 2017 at 7:23 PM, Holy GardensGroup <holygardens.group@gmail.com> wrote:

To:    HR

Subject:   Managing Manageable Execution -  Communications

Background:  

Over the years, much write up in the Handbook, power point, office etiquette, CCD deal on communication.   The key to understanding, unity and achievement of results and outputs are through clear and constant communication.

Sales and great customer service are accomplished via cellphone, email and social media which are all part of communications.  CP is a great sales and prospecting tool.

But it is noticed with great regularity that say Pangasinan, and even Oton and staff of Greenhills fail in this aspect. The one in charge of Calamba cant be contacted as is was before.   Today, I experienced the same difficulty with Pangasinan again.    How can customers contact us especially at CMS if we are not answering our CP and pm at FB promptly?

Objectives:

1.  To improve company efficiency and effectiveness

2.  To level up customer service and sales;  increase number of inquiries and prospecting

What:  to improve practice of communication:  reading emails text promptly

Let us see our handbook:

Mostly in office etiquette:

DOs:

A.  General

Do's

l.   Work hard

2.  Be loyal

3.  Keep your word.  Deliver what you promise

4.  Be punctual

5.  Be obedient -  do as you told;  if you don"t, you can be fired for insubordination.

6.  Communicate -  verify what you were told;   call or text if you did not understand.  Give feedback of your assignments.  Deliver your work without being followed up.

7.  Deliver l00% of more of the delivereables.

8.  Understand the business:   company history, products, advantages over the competition, the MVP (Main Value Proposition)

9.  Put into your   and heart the company mission vision beliefs and principles.

l0.  Learn as much as you can about the work of your unit, department.  You have just two goals:  to learn about the job, and be promoted.

11.  Be in the 21st century:

       l.  Learn the social media:  sms, you tube, fb, twitter, Linked in, good read, pininterest, blogs, and web

       2.  Learn how to send and receive information at the above media.

-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x

Office Behavior:

6.  Promptly answer phone calls promptly within the first 3 rings;  answer text messages especially from customers and bosses.

7.  Make it a habit to open emails DAILY and answer promptly;  open blogs and make comments PROMPTLY

x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-x-

C. ON having sun cellular phone;

Every employee is required to have a Sun cell for ease of communication:

l.  Be sure it is charged always;

2. Be sure the sun sim is in the cp.

3.  Answer the cp when it rings;

4. Answer the text.

5. If you are in marketing make your self available for text and calls 24/7.  If you cant do it, you are not meant for marketing.

6.  Take care of the company cp. Avoid abusing dropping or scratching the cp.  The CP is entrusted to an individual.  However, it is to be left at the office when someone, the holder goes out.  That is why we require individual cp.

If the cp is in disrepair for any reason whatsoever, have it promptly repaired.  Replace the battery if discharges rapidly.  So that it will last long, charge it only if it is fully discharged.

What shall we do to make sure you read this?

cc:    Ana Banez

        A Barlaan

        RCG

       their respective 201 file

Jorge  U. Saguinsin

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