We are providing the pop sheet to guide the trainees remember the key points about the orientation, and probably guide him/her in the exam
POP SHEET NUMBER 1 DAY 1
1. The vision statement tells of the picture/ambition of the company in the near and distant future. We said we will be in the following businesses: columbarium, crematorium and chapel services. (3cs) Memorial business will shift towards crematorium and columbarium (ash crypts) because of scarce land and strict regulatory and legal environment.
2. The mission statement tells us how we conduct business. We want to remember our loved ones in special place in a special way. Special place means that the memorial park has to be well landscaped and clean and with superior facilities. Nice and clean appearance. The interment, which shall be remarkable and unique is the goal of every one. The interment compared to what others used to know, must be happy as in Jews Jubilee.
The company aims to provide jobs and employment. Its approach is entrepreneurial, namely providing valuable services and new products, with little or no resources
3. Our beliefs are customer service, excellence, learning and change. The beliefs are our value system in conducting our business, and that defines our priorities
4 Our business is not real estate but memorialization. Memorialization is honoring the memories and life of a loved one. through physical and assets like plots and markers. But also through tributes, obits, videos posted at social media - death and birthdate remembrance.
We have an elaborate interment service and we have a checklist to make sure they are carried out well. In the pursuit of jubiliee we made and lead in the following:
Death notices -- from pall (black ribbons and cloth band) to tarp
Music during interment
Balloon release
We honor the loved ones not because they died but because they lived
5. Our group of products:
Assets plots and ash crypts
Services: interment service
funeral service
cremation service
We have funeral services at Calamba, Pangasinan and Morog.
We have crematorium at Calamba Pangasinan (albeit inoperational yet)
6. History
The company was founded on February 1,1983 as Unisun Development Company as a developer of memorial parks and subdivisions. The Chairman then was Teresita Saguinsin and the Chief Implementor was Jorge Saguinsin
The company was able to develop 11 subdivisions an 11 memorial parks 11 commercial complex, financing companies, water company, and a foundation
The company with the help of young and ambitious team was able to do this without loans and subsidies
7. Code of conduct and discipline ethics and etiquette
CCD - defines the correct behavior for every worker especially the rank and file. It is meant to define right and wrong behavior as a guide for everyone.
Code of ethics - defines the correct behavior for officers and is very strong on correct procedures and ethical behavior. Is very strong on stewardship, care of assets, Conflict of Interest
Etiquette - this a list of dos and donts at the office
8. Organization
The organization of Holy Gardens Group is matrix. The line organization is at the provinces and headed by Chief Marketing Officer (or in charge) whose primary job is to maintain the product (site) and sell the plots and services.
The staff at the sbus (as they are called Single Business Units since each one has their own corporation) are: Sbu Financial Controller (accounting) CSS 1 - Marketing Director and CSS 2 - Funeral Director, several Garden Technicians (Gardener) and Transportation Specialist (Driver) The GT and TS are in charge of chattel assets of the SBU and responsible for their maintenance. Interment is carried out by Interment Service Group and vault is manufactured by a vault contractor. Security which is the requirement of the law (Sanitation code) is through a security agency
We expect and or demand from our staff: cooperation, compliance (obedience) clear and constant communication. Excellence
The staff services is provided by BPI, Bereavement Providers Inc. which consist of HR, Administrative, Records and Accounting
9. 5ps expected of everyone
Professionalism
Productivity
Process (correct)
Profit
Personal improvement
10. We want every one to be successful ie, meeting and acheiving ones goal
11. Secrets of success:
HARD WORK
HARD WORK
HARD WORK
HARD WORK
KNOWING WHAT YOU WANT
KEEPING YOUR WORD
12. Cs of execution:
Compliance
Conviction
Commitment
13. Everyone is an executive. The goal of every one is to execute and produce the results expected of him
14. We are expected to live by the mission sub mission (below the mission)
15. Behavior towards the mission
Spiritu - belief that God is in us. (enthusiasm) En theos; that because
God is in us, we can do anything.
Corde - doing things even when no one is looking
Practice - courage to the do the right thing in face of adversity of wrong
behavior
16. Importance of communication
Keeps the organization together. Promotes understanding and action
Not only the physical means: cp, the apps, the email and cp. It is the desire to communicate that counts
17. Importance of business in the society
Pays wages, taxes, and promotes money velocity in the community. The multiplication factor of benefits in a society is 10x the amount invested. No business, no employment, no taxes, no progress. The govt directs and provides peace and order the private sector creates the business
jus 7/19/2020