Pop Sheet No 4 Day 4 Process
I ITO diagram Input throughput Ouput to reach a result
2. Ishikawa, fishbone diagram to diagnose a problem/challenge
3. Parts of a system to further explain 1 and 2
Hopper diagram
1. Input
2. Process (thoroughput)
3. Output
4. Process
5. Human aid
6. Environment
7. Catalyst
4. System principle - there is no linear causality. It is like a watch. It is like a human body system. A stoppage in one cascades into other parts of the system.
5. Asking Why five times.
6. Problem solving Kepner Tregoe
Situation analysis
Problem analysis
Decision analysis
Possible problem areas
7. Reviewing and reading the memorandum circular.
8. Blocks to understanding the process:
1. Poor communications
2. Wrong sense of right or wrong
3. Pride and hardheadedness
4. Lack of coachability - negligence and insubordination
9 Relation to our beliefs on customer service, excellence, learning and change
10. Office procedures that must be understood by everyone
. Office procedures:
a. Attendance and punctuality
b. Leaves VL and SL
c. Absences
d. POs
e. Travel Notices
f. Cash advances: interment and funeral services
g. Resignations
h. PDCA
i. Reporting
j. Uniform
11. Avoiding the "Sa pinanggalingan ko ganoon ang gawa namin..."
12. KISFREK
Know your people and your business
Insist on realism
Set Clear Goals and Standards.
Follow up/through
Reward the doers (punish the offenders)
Empower everyone through coaching and education
Know thy self
13. What is quality
Old - Conformance to standards as defined by customers and modified by the competitor.
New - Doing it right the first time
14. Relationship of quality to customer service --> marketing --> good quality sells
15. SIR VIC - To start a quality revolution
S tart and finish everything on time
Meet International standards
R avoid recycling, rejects and reworks operation
V isible signs of quality
I
C let your customers meet your workers
I
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1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey
2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.
3. To keep up with changes, you have to learn and read. There is no other way
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