TO : HGGMP
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Attention: Ms Lennie Baylon
Ms Shierallente Pollentes
Ms. Catherine Villegas
cc: Mam Madel
Ms. Jennifer
Defects in accomplishment of documents for the Hataw that need to be improved/corrected by April 1, 2017
Objectives:
1. On time delivery of documents to the customer in 7 days;
2. Nice and clean appearance of finished documents for delivery to the customers
Reality:
1. Of the 457 PPA and after stoppage of Hataw in Calamba still 129 are still unsent to 3ffb as of todate. The SBU promised sending the all by Monday, March 27, 2017. in order to resume the Hataw. (This is not unique for Calamba. Pangasinan which reportedly promised early submission has not done so; of the 800 reported sales, only 100 has been submitted. If by Monday, they do not submit, we have to likewise suspend Hataw sales, so that they may be able to overcome the backlog.
2. Some defects noted:
1, Two staffers have been observed to habitually sign the PPA for in behalf of the company: SP 5x, CV, 2x. I gave up signing those docs signed by SP because customers will doubt who is the real officer if not making the PPA look untidy. Plese take a look at how we should process our documents
2. Insureable /non insureable
1. A 68 customer was marked insureable, a 57 customer was marked non insureable. (Please review the standards)
3. Legible handwriting:
1. 800 appearing as 000, or sun
2. 48,00 instead of 48,000.00
3. Figures must have centavo sign: 48,000.00
4. Write hard using a ball pen. The 3ffb copy cant be read. Records assistant be sure you rewrite the data
5. SOCPN
Witness, those who receive the money, those who initial the contract must
SIGN OVER COMPLETE PRINTED NAME
It is difficult to guess who signed
6. Timeline
We need to deliver the documents within 7 days after it was signed I am signing docs now, 3/31 for those documents that were signed last 3/1/2017. A lot more efficient work, hard work, and sense of urgency needed here.
We must hire asap and get more efficient employees who are dedicated and hard working.
7. Too much erasures and paint
Let us avoid them. Do it right the first time
BIDDA
Yes we can do it.
Jorge U. Saguinsin
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CONFIDENTIALITY NOTICE/disclaimer: The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.
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