Beautiful Memorable Songs

"I listen and I forget, I see and remember, I experience and I understand" - a Chinese proverb

TRAINEE JOURNAL OF JUVELYN B.G. BAUTISTA

VISION

            To be the leader in the Memorialization business for the next 10 years in the Philippines and Asia

-          Obituaries

-          Tributes

-          Cremation

-          Affordable interment

“HELPING IN THE GRIEF OF PEOPLE”

MISSION

            To provide Best Tributes and Loving Memories to Customers and Non-Customers alike.

“ TRIBUTES FOR LIFE”

Beliefs

           

Customer Service- To give the best Service that there is; the customer is Divine; the customer is King; they pay for our wages.

Excellence- To strive to be the best in everything we do; to hire and Train the Best; to practice the Best practices.

Learning- We will keep abreast of the world best practices; we will learn one new thing a day.

Change- Change is the only constant thing; We will always change always to be better and be very competitive.

Principles

1.       We will give capable and intelligence directions in the management of the business.

2.       We will find ways to be first effective and to be efficient in the operation of the business; MANPOWER, MACHINERY, MATERIAL AND METHODS.

3.       We recognize the impact of corporate activities in the community where it operate and therefore to contribute in the promotion of the well being of the community.

4.       We will create wealth to Stakeholders, Investors, Suppliers, Landlords, Lenders and Employees.

LEARNINGS

           

            This is the heart of the company. I’m here in the company to be effective and efficient in everything I do. To give the best Service to the customer with Excellency and continuous learning’s. To change always to better and very competitive.

COMMUNICATION

-Common Understanding

1.       it is stimulus response

a.      it involves a sender and responder

b.    it involves FEEDBACK

2.       it is duty of the receiver to inform the sender the progress or result of the order communication.

ENGAGEMENT PROCESS IN COMMUNICATION                                                                                                                                                                                                                                                          

1.       FOCUS- Concentrate on topic

2.       ATTENTIVENESS-Presence on mind.

3.       REVERENCE-Show respect to our subordinates.

LEARNINGS

            Communication is very important to all of us,  it create a good conversation when we have good communication. It need FOCUS ATTENTIVENESS and REVERENCE to be an effective communicator.

PERSONAL MASTERY

           

1.       Master yourself before you master others.

2.       Conquer your fear you conquer death

3.       Knowing yourself knowing your enemy.

LEARNINGS

            To do the task that assigned to you it needs Personal Mastery to prove that you learn from what you’re doing.

MULA’T ISIP

INDIVIDUAL (ME)                                              ORGANIZATION (WE)

Comfort zone                                                  Uncomfortable zone

Easy way out                                                   rule discipline

Self ambition

LEARNINGS

            We should always remember that life begins when we explore our self into a situation or place that we are not comfortable with for us to realize that there are things that we should know by experience.Mula’t isip is realization of us in our life.

ME                                           MUST                                                               WE

LEAVES                                     GROW                                                  CONVERSION

TRUNK                                      HEART                                                  COMMITMENT

TAKE ROOTS                             VMBP                                                   CONVICTION

LEARNINGS

            I realize that I should be like a tree from being leaves I must grow for me to have conversion in life. Trunk was my heart and I will be dedicated to my work. Commitment that should not be perished. Roots is the foundation of the tree without it tree will not grow. Like, in company without the conviction of Vision, Mission, Beliefs and Principles it is useless.

5’S…

1.       SEIRE – ( Sorting out )

2.       SEITION – ( Set in order – Systematic arrangements)

3.       SEISO- ( Shine-Cleanliness)

4.       SEIKETSU-( Standardize- Maintain Serene Atmosphere)

5.       SHITSUKE- (Sustain- Stick to Self Discipline)

LEARNINGS

            5’S is a tool for us to organized things in correct place. It shows cleanliness and sustain a good atmosphere. E.g your files must be done in 5’s so that when you need that you know where you will get it.

SUCCESS

            CONGRESSIVE ACTUALIZATION DESIRE GOAL

LEARNINGS

            The Secret of Success is HARD WORK. That what I learned about success.

COMPONENTS OF BEING FAITHFUL

            S- Start small

            B- Be on time

            D- Do the hardest job first

            O- Organize your life

            W- Welcome responsibilities

            A- Accept connection

            P- Practice Self-denial

LEARNINGS

            Faithfulness is the best weapon in the success of the company and the employee because the dedication that parting by both parties. It deals of how we handle our life.

CUSTOMER SATISFACTION

-          Treat your customers as if they were you’re friends,

-          System NOT SMILES.

-          No Holidays, No WEEKENDS, and often office hours. When it comes to customer service.

-          Have commitment to the customer; under promise; over deliver

-          Long terms value of the customer

-          We must delight them

-          Value the golden moments

LEARNINGS

            This is the reason why were here in the business. To satisfy our customer and give value the golden moments.

LOAN REQUIREMENTS

            -Loan Applications

            -Loan Agreement

            -Promissory Notes

            -Customer Ledger Card

            -Collateral

                        *Certificate of Ownership or Transfer Certificate

                        *Stock Certificate or Certificate of Investment

            -Real Estate Mortgage with SPA

            -Salary undertaking (for employees)

            - Deed of Salary under Facto De Retro

LOAN PROCESS

            -Credit Memo

            -Promissory Note

            -Loan Agreement

            -Deed of Sale under Facto de Retro

LEARNINGS

            I learned to process Loan and understand the reason why I need to be effective employee for I to help others someday.

RUNNING THINGS MAKING THINGS HAPPEN

1. Knowledge
2. Dedication ( from self and Leader)
3. As a Leader, walking, talking to execute.
4. Integrity
5. time Management

LEARNINGS

            We need knowledge to execute things that we need to share to others like the saying “You cannot give something you don’t have”. Dedication start from our self and our Leader add on ideas on us. As a Leader you need to be a role model to everyone that you can walk and talk to everyone without any hesitation. Integrity measures our loyalty to the company. You will never ever compromise the policy of the company for the sake of you. Time Management is very important to do the task that been assigned to you without this even the easiest task will be hard to accomplished.

Talking to the head Manager of a company makes me a better person. I learned to appreciate the value of life in many ways. One thing that strike to my mind is the question “why you’re here?” question that is very different and first time I hear in an interview. As I answered him for my family He says NO! Something that create curiosity in my mind and he explained it at first I don’t understand but as days goes y that I’ve been part of the company. I realized that it should be my motivation that as he always repeats it. I felt disappointed to myself for almost4 years that I’ve been working I don’t really understand why I need to be hire. He said you are here because someday you will be the one who will help others. You don’t have to work for your family, husband or anybody else. But you need to give the Best Service for the others. Cause there will come a time that when you disappoint your family or husband you will not be motivated and I realized that’s true. That’s why I feel that I find the place where I will commit myself and I will work hard not for myself but to help others too. Second learning’s, when I penalized P50.00 by Sir Jorge for repeating the word “bale” I learned to not to say it again so I did after that I write it in front of my computer not to say that word. Third, printing the check, I’m so disappointed to me that time simple things that I need to call rea just to help me. I learned to study also simple things.

IN RELATION TO WHAT I KNOW

            Before I know already customer service but I don’t know it well as of now. I realized that before I locked giving best service to the customer that’s why at first I don’t understand why I am here. But because of AM talk what I know is going to be in deep understanding.

APPLICATION

            We should put in our mind that in everything we do. We should give the Best Service to our customers because that is the reason why we’re here. We should treat our customer right all the time. And we should have our self mastery to be an effective employee.

Prepared by:

JUVELYN BAUTISTA

Loan Assistant

Submitted to:

JORGE U. SAGUINSIN

Senior Managing Director