13th Week: HGCMP Weekly Kaizen Report

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April 1, 2013

To:       Jorge U. Saguinsin

Senior Managing Director

Fr:         Danica Grace M..Ordinario

              HGCMP

Subject:           Weekly Upgrades on Improvements (March 25 - 31, 2013)

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1. Sales results closing vs. last week

This week Units: 1 unit of reservation		Last week Units: 0
Inputs (Internal)
Prospecting		No. Text blast – 400 FB chat – 20 Personal contact - 28 Phone Call - 60		New Methods of prospecting : Leaf letting I Camimil with agent “Opening of Puregold Calapan branch. Using other sim / network for txting our prospects. Pros gen. – 10 Prospecting and leafleting in Sto Nino Cathedral Church Pros gen. – 3 Lorna Manuel Kate Libumfacil Mr. Caibigan
Setting sales appointment Tripping		No.                                       3 – appointments  4 - trips  7 – sales presentation		Thru text and phone call including FB chat
Training of CSS		Sales Cycle Secrets of Success Conducted meeting by motivation of trainees, and all staff
External (Agents)
Recruitment		New agents: 1
Sales agent motivated		No. of calls - 15 Visit – 3
Sales agent meeting		None

2. Customer service

Security Guard		NA
Office		–served biscuits and hot coffee to customers and agents, and offering of cold water or candies to inquiries, buyers and paying clients.
Payments		No. of text blast done by MLM: 70 Encouraging paying clients to pay on time to avoid penalty.
Documents		3- Documents delivered to Virgilio Alfante Action from complaints for processing of documents – signature of clients to process the lost copy in h.o. Filled up for new documents to be proceesse Arceo, Margarita De Castro, Rhona carte Liwag
Interments		Cleaned interment equipments, new interment songs
Post interments		Done 5S after interment, planted Bermuda for grave of senior single niche and placed 1 marker f Lolita Ordanza
Death anniversaries & birthdays:		Posted in the events in our blog and in facebook account FOFF: 1

3. UniqCSEx

Office furniture		Same as before
Office décor		Additional plants inside the office, 3 sets.
Car		Wrangler is changing transmission and p.o.for materials is for process to accomplish the said replacement.
Toilets		Same as before

4. Interment equipment – Trailers and vault hauler are placed in an area which is in dump positioned.

5. Interment procedures – most of our clients wants tagalog interment program, we offer the English program to be more class in our interment service

6. Landscaping in Senior Single Niche   – 6 indian trees,  15 yellow bell – in interment area’s fence and to Senior Sngle Niche Fence area.

-          Trimming of plants in SSN area

Vertical Gardens		for replacement of new plants
Herbal Gardens		Same as before , for trimming
Lawn and garden maintenance		Brush Cutting –Senior Single Niche Area, Lawn 3B and Temporary Interment Total of: 6,210 sq m.

7. Other improvement proposed.

Office		Putting additional plants inside the office.
Vehicle		Deliver P.O. and J.O. for repair and replacement of transmission for wrangler
Interment		Canvass for chain block for replacement of old and defected chain block we are using.
Saleable area and interment area		Brush cutting in interment lawn area and plot along the or gutter  Trimmed the santan in Interment area, rotunda and in SSN area, road lay out.

Prepared by: 

Danica Grace M. Ordinario

HGCMP