Week 14: HGPMP Weekly Kaizen Report

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April 6, 2013

 

To:                   Jorge U. Saguinsin

Senior Managing Director

 

From:               Brenda Lyn G. Garcia

OIC - HGPMP

 

Subject:           Weekly Upgrades on Improvements 14^th week 2013 (April 1-6, 2013)

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1. Sales results closing vs. last week

 

This week: SALES: 4 lots         SA:  133,790.84	Last week: SALES: 4 lots ; 1 ash crypt partial D/P   SA:  154,806.97	We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target.
Inputs (Internal)
Prospecting	No.   Leaf letting - 68   Text blast/phone call – 428   Prospect gen. 12 –positive prospects   Visited: 6	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered cold soda in the office.
Setting sales appointment   Tripping	No.                                              1 – Appointment  3 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities; nurturing prospects increase visitation and selling.
Training of CSS	Topics discussed: Document Cases/special transactions and how to resolve them How to sell -more tips and more ideas	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: none	At least 2 new agents must be recruited weekly and which I must devote myself to recruit new agents
Sales agent motivated	No. of calls/texted –7	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income.
Sales agent meeting	None

 

2. Customer service

 

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 210 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	2 - Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

 

3. UniqCSEx

 

Office decor	Cleaning of office every morning, done 5S in the back door. Replacement of table motif of crypt sample. Display of Promo items in a table: folded fan, mugs, baller bands, t shirt etc.
Site	Improve topiary and logo landscaping in front of chapel, Daily watering of plants and grasses; trimming of shrubs, brush cutting/mowering in lawn areas and parking
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and TPM
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

 

4. Interment equipment – TPM of 3 sets lowering device: opening, cleaning and greasing was being done.

 

5. Interment procedures – Marker to be placed on the day of interment for more customer service delivery

 

6. Landscaping – daily watering of newly landscaped areas of HGMP

 

 

Nursery/no. of plants planted	Duranta – 400
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting/mowering in Lawn4B, GE area, Lawn 9 and 8 and Lawn 7B Lawn Total of: 6,500 sqm

 

7. Other improvement proposed.

 

Office	CR and sink in the office/at the back door New cabinet for files and folders Display of different sets of hats, umbrellas to be used by clients during tripping Purchase of 1 set Laptop (PDCA sent to ASR) Carpet for sala CCTV New set of tables and chairs
Interment	New set of interment motifs: Sympathy Motif : Black and white motif Paradise Motif : full of flowers and butterflies Bravery Motif : Combination of blue, red and yellow colors Free wifi burol/ Online interment
Saleable area and interment area	Materials for the construction of road works, drainage system and path walks will be ordered most probably next week.