Week 15: HGPMP Weekly Kaizen Report

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April 13, 2013

 

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 15^th week 2013 (April 8-13, 2013)

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1. Sales results closing vs. last week

This week: SALES: 6 lots         SA:  218,692.70	Last week: SALES: 4 lots   SA:  133,790.84	We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target. We will schedule next week visitation of agents in civil registrar, church and funerals.
Inputs (Internal)
Prospecting	No.   Leaf letting - 42   Text blast/phone call – 232   Prospect gen. 8 positive prospects   Visited: 4	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered cold soda in the office.
Setting sales appointment   Tripping	No.                                              5 – Appointment   4  – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities; nurturing prospects increase visitation and selling.
Training of CSS	Topics discussed: Discussion of possible for closing and for visitation every morning. Correcting Attitude of staff	Self-reading and understanding of topics in BB blog with staff during am talk.
External (Agents)	Numbers and methods
Recruitment	New agent: 1	At least 3 new agents must be recruited weekly and which I must devote myself to recruit new agents
Sales agent motivated	No. of calls/texted – 18	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income.
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 238 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	Documents delivered-0;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the back door. Replacement of table motif of crypt sample. Display of Promo items in a table: folded fan, mugs, baller bands, t shirt etc.
Site	Improve island 1 and island 2, logo design in front of chapel, Mowering in Lawn 7, 5B and 6B
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and TPM
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

4. Interment equipment – 5S of lowering device and other equipment.

5. Interment procedures – the CSS lets the family offer a prayer/bid farewell to their loved one before balloon flying

6. Landscaping – daily watering of newly landscaped areas of HGMP

Nursery/no. of plants planted	Yellow ficus – 100 Santans- 130 Duranta – 350
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting/mowering in Lawn 7A, 6B, 7A and 5B, Parking area left side Lawn Total of: 5,858 sqm

 

7. Other improvement proposed.

 

Office	CR and sink in the office/at the back door New cabinet for files and folders Display of different sets of hats, umbrellas to be used by clients during tripping Purchase of 1 set Laptop (PDCA sent to ASR) Carpet for sala CCTV New set of tables and chairs
Interment	New set of interment motifs: Sympathy Motif : Black and white motif Paradise Motif : full of flowers and butterflies Bravery Motif : Combination of Blue, red and yellow colors Free wifi burol/ Online interment
Saleable area and interment area	Construction of drainage system, road works and path walks will pursue next week.