Customers for life:

Why if?   We can only talk about reality?  How do you show this customer service.  Please be specific.

How do you answer the emails especially if they are informative and academics:

1.  What did you learn?

2.  What is the relation of what you learn to what you all ready know?

3.   How do you apply what you have learned from this post, from this memo, email:

May be we are not reading hard/deep enough if we can not answer the 3.  We need to reflect on these.  

Or maybe we did not read well?

if you love your customers, customers will love you too if you follow this real world, proven plan and if you believe  it in your heart and soul you will understand like Carl. Think about what you want as a customer, this is what Carl shows you. He shows you how to become one with your customer.

mercy :)

"CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  retransmittal , reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

This computer, email account and its contents are the property of Bereavement Providers Inc. the use of this computer and email account are exclusively for business and private  use is strictly prohibited.   The Company reserves the right to access this email and to check the information of this files of this Account. 

On Sat, Oct 4, 2014 at 8:57 AM, Holy GardensGroup <holygardens.group@gmail.com> wrote:

TO    :    All

SUBJECT:   CUSTOMERS FOR LIFE by Carl Sewell

Please read again and review.  Memorize by head and heart.

From Customer Insight - Carl Sewell

1

When Carl Sewell joined the family firm in 1967 it was third out of three Cadillac dealerships in Dallas. Today it's the

biggest in America, $450million big, and all built on Sewell's Ten Commandments of Customer Service. His principles

work across the full market spectrum from Chevvys to Cadillacs and from Hyundais to Lexuses and will almost

certainly apply just as well to solicitors, utilities, hotels, supermarkets - or any other business that wants its customers

to keep coming back. In fact, 'Customers for Life' is what Carl Sewell has called his excellent book explaining the Ten

Commandments (see below). In this article Nigel Hill examines some of the amazing customer service feats that have

been perpetrated in their name.

1. Bring 'em back alive

Ask customers what they want and

give it to them again and again.

2. Systems not smiles

Saying please and thank you doesn't

ensure you'll do the job right first time,

every time. Only systems guarantee

you that.

3. Under promise, over deliver

Customers expect you to keep your

word. Exceed it.

4. When the customer asks the

answer is always 'yes'

Period.

5. Fire your inspectors and consumer

relations' department

Every employee who deals with clients must

have the authority to handle complaints.

6. No complaints? Something's

wrong

Encourage your customers to tell you

what you're doing wrong.

7. Measure everything

Baseball teams do it. Football teams do it.

Basketball teams do it. You should too.

8. Salaries are unfair

Pay people like partners.

9. Your mother was right

Show people respect. Be polite. It works.

10. Japanese them

Learn how the best really do it; make their

systems your own. Then improve them.

Case Study

Jorge US

Holy Gardens Group

Please reply.    CCD 2.27

CONFIDENTIALITY NOTICE/disclaimer:   The information contained herein is strictly confidential in nature and is the property of Holy Gardens Group and intended only for the intended recipient and its  reuse,reprinting or taking action other than the intended party is strictly prohibited. Holy Gardens assume no responsibility liability arising from such unauthorized use.

RRURAC:    Read, Respond, Understand, Reflect, Apply and Check

BIDDA:    BELIEVE INSPIRE DREAM DO ACHIEVE

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