Objectives:
1. To have shared learning
2. To reach sales, collection and inventory goals
3. To get things done
Reality/background:
1. In the communication exercise conducted, the lot owner became the undertaker, the authorized individual became the deceased, the time for interment was missed. It is going to be disaster as often is.
2. Many do not answer email text messages;
3. Thus we have many missed/misunderstood directives, order; and therefore sales and collection targets are not met.
4. If there is no communication, there is no action or wrong action resulting in non achievement of results; when there are no or poor results, we lose the trust of JV partner and customers/public. When the trust is lost, we destroy relationship. When we destroy relationship, we destroy the business
WTDN
1. Comply with communication imperatives:
1. Practice FAR (Focus Attention Reverence) listen well and savor every word being spoken. As if the speaker never repeats
2. Take down notes and differentiate the chaff from the grain;
3. Read and respond to text messages and emails
4. Post Kaizen and Bests pictures so that 3f jm know what SBUs are doing
5. Comment on blog posts so that your understanding is gauged accordingly
2. Go direct to the person who will implement but have a witness
3. Have everything written down: text messages, minutes, PDCA just to make
sure that what was discussed is the same thing we want to be understood
4. ABE (Follow through) ulit ulitin pinag usapan until people get it.
5. On the part of the receiver:
1. Practice Sunnao
2. Obey and learn
3. Improve yourself as you receive learn from the communications
Remember:
1. We are in this together;
2. We are a team, we are not adversaries.
3. Failure will bark at our door when we fail to implement properly
4. Working together (arising from unity and teamwork) is success
--
PAGSASANAY SA TAGUMPAY (Training for Success)
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
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1. One of our beliefs is learning. It pays that you learn more to do more Just to survive you have to learn how forage in a forest or raise your food, catch prey
2. In order to discharge your job well, you have to learn your admin plan the process flow and standards.
3. To keep up with changes, you have to learn and read. There is no other way
4. signify that you have read by putting your name on this comment box. Every staff must: post the name on this comment box, or like, agree/will do. Your registering on this comment box is being graded under communication. Observe RRURAC: Read, Reflect, Understand, Realize (apply to reality) Apply, and Check (if it works)
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