Objectives:
1. To have shared learning
2. To reach sales, collection and inventory goals
3. To get things done
Reality/background:
1. In the communication exercise conducted, the lot owner became the undertaker, the authorized individual became the deceased, the time for interment was missed. It is going to be disaster as often is.
2. Many do not answer email text messages;
3. Thus we have many missed/misunderstood directives, order; and therefore sales and collection targets are not met.
4. If there is no communication, there is no action or wrong action resulting in non achievement of results; when there are no or poor results, we lose the trust of JV partner and customers/public. When the trust is lost, we destroy relationship. When we destroy relationship, we destroy the business
WTDN
1. Comply with communication imperatives:
1. Practice FAR (Focus Attention Reverence) listen well and savor every word being spoken. As if the speaker never repeats
2. Take down notes and differentiate the chaff from the grain;
3. Read and respond to text messages and emails
4. Post Kaizen and Bests pictures so that 3f jm know what SBUs are doing
5. Comment on blog posts so that your understanding is gauged accordingly
2. Go direct to the person who will implement but have a witness
3. Have everything written down: text messages, minutes, PDCA just to make
sure that what was discussed is the same thing we want to be understood
4. ABE (Follow through) ulit ulitin pinag usapan until people get it.
5. On the part of the receiver:
1. Practice Sunnao
2. Obey and learn
3. Improve yourself as you receive learn from the communications
Remember:
1. We are in this together;
2. We are a team, we are not adversaries.
3. Failure will bark at our door when we fail to implement properly
4. Working together (arising from unity and teamwork) is success
--
PAGSASANAY SA TAGUMPAY (Training for Success)
SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers
Jorge U. Saguinsin
Be a BIDDA now
RRURAC (Read, Reflect, Understand, Realize Act, Check)
Please visit the following sites:
Notice: This email address is a private property of Holy Gardens Group and its contents are private and confidential. Its contents and attachment may not be copied nor forwarded to parties other than the ones intended to, nor can the contents be used other than the original intent You are advised to delete the message you received if in case it may have been wrongly sent to your good office
