Communications Center for Holy Gardens: Levelling up filtering of applicants via interview

September 26, 2018

Levelling up filtering of applicants via interview - Hire for attitude train for the skills

---------- Forwarded message ---------
From: Jorge Saguinsin <holygardens.groupnew@gmail.com>
Date: Sat, Sep 1, 2018 at 9:28 PM
Subject: Levelling up filtering of applicants via interview - Hire for attitude train for the skills
To: Madel <madz2424@yahoo.com>

What: To change the way we interview our applicants and to make this

relevant to our VMBP and desired traits of Holy Gardeners

Objectives:

1. To increase success with our hires;

2. To lessen misfits and bad infuence later on and introduce rotten apples

in the workplace

3. To make their transistion from that of being student or workers in other

companies uneventful and pleasant

4. To make new hires efficient and productive earlier

PARADIGM - HIRE FOR ATTITUDE AND TRAIN FOR THE SKILLS

Facts/stats

1. Stats for job failures:

1. Coachability 26% (ABCD), Obedience

2. Emotional intelligence/Maturity - 23% (Task Related Maturity

3. Motivation - 17% "Do what you love and love what you do"

4. Temperament - 13% Perfect fit between the attitude of the

worker and work environment

5. Skills - 11% knowledge and ability of the worker

on the job

89 % of challenges for workers are non skills (personal mastery)

11% of what they dont know on the job is a minor problem

2. My own experience

1. The former officer at Region 1 did not like being given multiple

job despite being an officer

2. Her predecessor was more concerned about entitlement without

looking at her responsibility

3. With the new hires, we have difficulties in them listening adjusting

to the new environment and doing away with alibis and littlest

of excuses to get things done

4. Some hires who are officers escape our attention and some of them:

have scant attention to details, are not coachable, and cant synch

with our business; are in entitlement culture, lack hard work and

execution

3. TASK AHEAD - How to interview deeper and better

1. What not to ask in interview:

1. Who am I, what are my strengths and weaknesses

My plans for the next five years, my goals in life

More often than not, they have prepared for this and have canned answer

2. Hypothetical, leading questions:

For hypothetical questions "Suppose..." you get a hypothetical answer

and for a smart applicant, he can easily dupe you

Leading question, leads you to get an answer that you like to hear

3. Slumbook, favorite quesitons:

1. Favorite color, movies, food

2. Unforgettable experience, travel

3. Role model

4. Horoscope, lucky number

3. Ask difficult hanging, open ended questions that require the applicant

to dig deep into his brains and experience

4. Steps:

1. determine the traits/attitude needed in the company

N.B. 1. Dont hire people who have problems in attitude

2. Dont hire people who cant fit into your organization

2. Take note of the difference between the low performers and high

performers

1. Maintain high level of professionalism (coachability - trainability

ability to take advice and criticism)

2. Treat customers as priority

3. Is responsible (responds to communication, to the call

of the mission)

4. Demonstrates positive mental attitude and behavior

5. Leads by example

6. Can engage in constant, open, and direct communication

7. Respect and trusts fellow employees, officers and/or subordinates

8. Is engaged in constant self improvement and learning

9. Is action oriented and problem solver

3. The LOW PERFORMERS:

1. Are negative

2. Cant take responsibility - blame others or find plenty of excuses

3. Feels entitlement always (rather than being of service to others)

4. Procrastinate (by bringing up alibis and excuses) not meeting

deadlines) or cant come on or before time to office/appointment

5. Stubborn and cant change habits/language (bale,

not answering emails text, text addict)

6. KSP

Textual and verbal content of low performers:

1. Are less likely to use first person singular but more of 3rd person

or neutral prononouns

2. More likely to use negative words and phrases

3. More likely to use adjectives and adverbs to characterize

achievement

4. Draft your questions, /Should be situational and specific. Probe

deeper if your feel your interviewee is evasive or less than truthful

Can you tell me an instance/situation when:...

1. On professionalism:

1. When you submitted your work and was severely criticized by

your superior?

2. What is the name of your previous boss/professor?

Can you spell this for me?

3. If I visit your former boss/professor, what would she/he tell about

you?

4. Can you tell me an instance when you were late for school/work

and you were admonished?

5. ..... when your attention was called on the id and your office

decorum?

6..... when you were asked to read a lot and submit reflection

and felt that it was too much?

7... that many tasks were before you and you felt confused and

cant conceptualize

8. .... that in the conversation your body language was quite different

from what you are talking about

9... that you were given an assignment and you forgot it, and you

were given a tongue lashing

10.... that the standards of your boss for the work is way too high

11. .... that more often than not, you do not get the instructions right

2. On customer service (empathy)

1. .... that you felt the customer was too demanding.

2.... that you felt the customer has all ready crossed the borderline

and has demeaned your personally

3... that the customer is no longer right and is abusive

4... that the customer is an interference in your job

5. .. that you feel that customers mind can be so fickle and changeable

6. ... that you feel that you cant really satisfy a particularly difficult

customer

7... that the customer service policy and the nature of the business

interferes with your personal and religious life

3. Is responsible:(can execute)

1.... when you co worker/subordinate when asked about a lousy procedure

answered dinatnan ko na iyan

2. ... when your co worker does not answer CP and emails at once?

3. ... when your co worker does not submit your request?

4.... when fellow worker or subordinate cant deliver his/her promised

deliverable on time

5.... when you failed to deliver on time;

6. ... when problems occurred at your office/department/org

7. .... when your boss/co worker are demanding for your outputs

8. .... when no matter how hard your tried, you still cant finish the job?

9... when you lacked the manpower and resources to handle the job

10.... when you lacked the skills and knowledge to finish the job

11. ... when there seemed to be plenty of opposition, obstacles

4 Has positive mental attitude and behavior

1. .... when your fellow workers/subordinates have been negative?

2.... when a resigning employee is trying to dissuade your other co workers

to fight the company

3... when you were late to come to work /office because of the traffic

4.... when your group is pressured to collect/sell although it is not

your job

5. .... when you have work to do and you spend some time on lectures

and conferences

6... you are in a party and everybody wants to be loose, get drunk and

wild

7... you have plenty of personal problems, (broke inaway ng gf,magulang

and you have difficulties in your job) and they seemed to overwhelm you

8. ... when people around you are negative; your boss teaches you to be

positive, but people in the house/your better half is negative

9.... when prices are increasing and wages are not

10...... it rains and is never weary and hard to get a ride and you are hungry

11... when you dont feel well and you have to drag yourself to a meeting

and you dont want to answer the MC because of the pain

5. Leadership

1. ... your staff are working to finish a work, and you have to leave

office early because of personal matter

2. .... you have relative who wants to supply products that your company

needs

3..... a supplier has offered rewards, rebates to you personally if you buy

your products

4. ... your top boss is ranting about poor work processes, and outputs

you personally do not see any...

5.... one of the company values is learning; but personally you feel your time

is limited and you cant spend extra for more education

6. you are having difficulties with your prioritization and scheduling..

7.... you are taking a day off on days that are particularly busy..

8. .... your demanding bosses have SUV and you commute... You should

have one too?

6 Communication

1. ... when you feel you are academically superior to your superior and you

cant pay attention to his talk instruction...

2.... when you seem to have your plate full in the flood of information

3.... when you were bawled out because you failed to act on an email

4. ... when you are busy the whole day and cant find time to open

email. Cp

5.... when your boss/customers like to send long sms viber messages

and email to you

6... when you and your company differ in religious belief and work ethtics

7... when you dislike the business of your company but the pay is good

so you stay;

8. ... you had a meeting and after the meeting you realize you did not under

stand the instruction

9. ... you were asked to submit minutes of your discussion only to get

comments that it is incomplete

7. Respects and trust fellow officers

1. .... when you were chided for not knowing the names of staff in the

the provinces

2... when you quite slow in processing payments of your co workers

3.... the language of staff from the provinces are different

4.... there are challenges in communicating with provincial staff

5... when the boss top guy of the company is strict and disciplinarian and demanding

6. ...when the family members are running the show and they are delayed

in their routine work; slow

8. Engaged in self improvement

1.... you are slighted for criticism on your performance and suggestions are

made;

2.... when you feel that the demand for self improvement only benefits

the employer

3... that you cant keep up with rapid growth of knowledge which is really exponential

4. ... that to get promoted your have to submit a journal of learning and book reports; and there is simply not enough time

5. ... multitasking is not simply possible, or having several job responsibilities

6... that the modern management methods specify only one job for one person

7.... that Americans are much better than Filipinos in management and they

are the best.

9... Solution and problem solving oriented

1. ... when your boss asks for options/recommendation when you have

have problems

2. ... your boss does # 1 but ultimately makes final decision

3..... when the sales are falling down and your estimate is there

is no more solution;

4.... there are times when problems are too overwhelming and you

just have to give up

5. ... your family your colleagues contribute to your problems and difficulty

6..... you ask why God gives you problem

7.... that you conclude that the evil on this earth is simply too much and more and more people becoming bad and will dominate the earth

-x-x-x-x-x-x-x-x-x-x-x-x-x

Scoring sheet

Based on the questions you can rate the interviewee as

HIRING WORKSHEET

Name of applicant Position Applied for Date

Mandatory Skills and Knowledge exams

Obedience/comprhension

Verbal

Numerical

Essay

One word exam

Honesty Pass/fail

Background investigation

School

Neighborhood

Past employer Pass/Fail

Work preference A B C D

Attitude Scoring profile

Poor Fit Right fit

1 2 3 4 5 6 7

1. Professional

2. Customer empathy

3. Is responsible

4. Positive attitude/behavior

5. Leadership

6. Communication

7. Respect

8. Self Improvement

9. Action Oriented and

Problem solving

Action requested:

Approved: Noted:

GM SMD

Confirmed by Board in Resolution No...

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