September 26, 2018

Levelling up filtering of applicants via interview - Hire for attitude train for the skills



---------- Forwarded message ---------
From: Jorge Saguinsin <holygardens.groupnew@gmail.com>
Date: Sat, Sep 1, 2018 at 9:28 PM
Subject: Levelling up filtering of applicants via interview - Hire for attitude train for the skills
To: Madel <madz2424@yahoo.com>


What:   To change the way we interview our  applicants and to make this
            relevant to our VMBP and desired traits of Holy  Gardeners

Objectives:

1.  To increase success with our hires;

2.  To lessen misfits and bad infuence later on and introduce rotten apples
     in the workplace

3.  To make their transistion from that of being student or workers in other
     companies uneventful and pleasant

4.  To make new hires efficient and productive earlier

PARADIGM -   HIRE FOR ATTITUDE AND TRAIN FOR THE SKILLS

Facts/stats

      1.  Stats for job failures:

             1.  Coachability    26%   (ABCD), Obedience

             2.  Emotional intelligence/Maturity   - 23%   (Task Related Maturity

             3.  Motivation  -          17%       "Do what you love and love what you do"

             4.  Temperament    -   13%        Perfect fit between the attitude of the
                                                    worker and work environment

              5.  Skills              -    11%  knowledge and ability of the worker
                                                      on the job

                 89 % of challenges for workers are non skills (personal mastery)
                 11% of what they dont know on the job is a minor problem

     2.  My own experience

          1. The former officer at  Region 1 did not like being given multiple
              job despite being an officer

          2.  Her predecessor was more concerned about entitlement without
               looking at her responsibility

         3.  With the new hires, we have difficulties in them listening adjusting
              to the new environment and doing away with alibis and littlest
              of excuses to get things done

        4.  Some hires who are officers escape our attention and some of them:
             have scant attention to details, are not coachable, and cant synch
             with our business;  are in entitlement culture, lack hard work and
             execution


3.  TASK AHEAD -  How to interview deeper and better

     1.  What not to ask in interview:

         1.  Who am I, what are my strengths and weaknesses
              My plans for the next five years, my goals in life

             More often than not, they have prepared for this and have canned                        answer

          2.  Hypothetical, leading questions:

            For hypothetical questions   "Suppose..."  you get a hypothetical answer
           and for a smart applicant, he can easily dupe you

           Leading  question, leads you to get an answer that you like to hear

         3.  Slumbook, favorite quesitons:

                1. Favorite color, movies, food
                2. Unforgettable experience, travel
                3.  Role model
                4.  Horoscope, lucky number

   3.  Ask difficult hanging, open ended questions that require the applicant
          to dig deep into his brains and experience

  4.  Steps:   

               1.   determine the traits/attitude needed in the company

                N.B.  1.  Dont hire people who have problems in attitude
                         2.  Dont hire people who cant fit into your organization

               2.  Take note of the difference between the low performers and  high
                    performers

                   1. Maintain high level of professionalism (coachability - trainability
                       ability to take advice and criticism)
                   2.  Treat customers as priority
                   3.  Is responsible (responds to communication, to the call
                        of  the mission)
                  4.  Demonstrates positive mental attitude and behavior
                  5.  Leads by example
                  6.  Can engage in constant, open, and direct communication
                  7. Respect and trusts fellow employees, officers and/or subordinates
                  8.  Is engaged in constant self improvement and learning
                  9.  Is action oriented and problem solver

             3. The LOW PERFORMERS:

                 1.  Are negative
                 2.  Cant take responsibility - blame others or find plenty of excuses
                 3.  Feels entitlement always (rather than being of service to others)
                 4.  Procrastinate (by bringing up alibis and excuses) not meeting
                     deadlines) or cant come on or before time to office/appointment
                 5.  Stubborn and cant change habits/language (bale, 
                      not answering emails text, text addict)
                 6.  KSP

                    Textual and verbal content of low performers:

                   1. Are less likely to use first person singular but  more of 3rd person
                       or neutral prononouns

                   2. More likely to use negative words and phrases

                   3. More likely to use adjectives and adverbs to characterize 
                       achievement


             4.  Draft your questions, /Should be situational and specific. Probe
                  deeper if your feel your interviewee is evasive or less than truthful

             Can you tell me an instance/situation when:...

             1.  On professionalism:

                 1. When you submitted your  work and was severely criticized by
                     your superior?

                 2.  What is the name of your previous boss/professor?
                     Can you spell this for me?

                3.  If I visit your former boss/professor, what would she/he tell about 
                    you?

                4. Can you tell me an instance when you were late for school/work
                    and you  were admonished?

               5.   ..... when your attention was called on the id and your office
                     decorum?

               6..... when you were asked to read a lot and submit reflection
                     and felt that it was too much?

              7... that many tasks were before you and you felt confused and
                   cant conceptualize

             8.  .... that in the conversation your body language was quite different
                   from what you are talking about

             9...  that you were given an assignment and you forgot it, and you
                   were given a tongue lashing

            10.... that the standards of your boss for the work is way too high

            11. .... that more often than not, you do not get the instructions right

      2.  On customer service (empathy)

            1. .... that you felt the customer was too demanding.

            2.... that you felt the customer has all ready crossed the borderline
                    and has demeaned your  personally

           3... that the customer is no longer right and is abusive

           4...  that the customer is an interference in your job

          5. ..  that you feel that customers mind can be so fickle and changeable


          6.  ... that you feel that you cant really satisfy a particularly difficult
                   customer

         7...    that the customer service policy and the nature of the business
                interferes with your personal and religious life

3.    Is responsible:(can execute)

         1.... when you co worker/subordinate when asked about a lousy procedure
            answered dinatnan ko na iyan

         2. ... when your co worker does not answer CP and emails at once?

         3.  ... when your co worker does not submit your request?

         4....  when fellow worker or subordinate cant deliver his/her promised
                 deliverable on time

         5.... when you failed to deliver on time;

         6. ... when problems occurred at your office/department/org

        7. .... when your boss/co worker are demanding for your outputs

        8. .... when no matter how hard your tried, you still cant finish the job?

        9... when you lacked the manpower and resources to handle the job

      10.... when you lacked the skills and knowledge to finish the job

       11. ... when there seemed to be plenty of opposition, obstacles


4   Has positive mental attitude and behavior

     1. .... when your fellow workers/subordinates have been negative?

     2....  when a resigning employee is trying to dissuade your other co workers
             to fight the company

     3...   when you were late to come to work /office because of the traffic

     4....   when your group is pressured to collect/sell although it is not
             your job

     5.  .... when you have work to do and you spend some time on lectures
            and conferences

     6... you are in a party and everybody wants to be loose, get drunk and
           wild

     7... you have plenty of personal problems,  (broke inaway ng gf,magulang
          and you have difficulties in your job) and they  seemed to overwhelm you

     8.  ... when people around you are negative;  your boss teaches you to be 
         positive, but people in the house/your better half is negative

     9.... when prices are increasing and wages are not

   10...... it rains and is never weary and hard to get  a ride and you are hungry

   11... when you dont feel well and you have to drag yourself to a meeting  
           and you dont want to answer the MC because of the pain

  5. Leadership

     1.  ... your staff are working to finish a work, and you have to leave
         office early because of personal matter

    2. .... you have relative who wants to supply products that your company
        needs

    3..... a supplier has offered rewards, rebates to you personally if you buy
        your  products

    4. ... your top boss is ranting about poor work processes, and outputs
        you  personally do not see any...

    5.... one of the company values is learning; but personally you feel your time 
       is limited and you cant spend extra for more education

   6.    you are having difficulties with your prioritization and scheduling..

   7.... you are taking a day off on days that are particularly busy..

   8. .... your demanding bosses have SUV and you commute... You should
       have one too?

  6  Communication

        1. ... when you feel you are academically superior to your superior and you
       cant pay attention to his talk instruction...

        2....  when you seem to have your plate full in the flood of information

        3.... when you were bawled out because you failed to act on an email

        4. ... when you are busy the whole day and cant find time to open
              email. Cp

       5....  when your boss/customers like to send long sms viber messages
            and email to you

       6... when you and your company differ in religious belief and work ethtics

       7... when you dislike the business of your company but the pay is good
             so you stay;

       8. ... you had a meeting and after the meeting you realize you did not under
           stand the instruction

      9. ... you were asked to submit minutes of your discussion only to get
           comments that it is incomplete

7.  Respects and trust fellow officers

     1.   .... when you were chided for not knowing the names of staff in the  
           the provinces

     2...   when you quite slow in processing payments of your co workers

     3....  the language of staff from the provinces are different

     4....  there are challenges in communicating with provincial staff

     5... when the boss top guy of the  company is strict and disciplinarian and demanding

    6.  ...when the family members are running the show and they are delayed
         in their routine work; slow

  8.  Engaged in self improvement

     1.... you are slighted for criticism on your performance and suggestions are
        made;

     2.... when you feel that the demand for self improvement only benefits
         the employer

    3... that you cant keep up with rapid growth of knowledge which is really exponential

    4.  ... that to get promoted your have to submit a journal of learning and book reports; and there is simply not enough time

   5. ... multitasking is not simply possible, or having several job responsibilities

   6... that the modern management methods specify only one job for one person

   7.... that Americans are much better than Filipinos in management and they
      are the best.

9... Solution and problem solving oriented

     1.  ... when your boss asks for options/recommendation  when you have
          have problems

     2.  ... your boss does # 1 but ultimately makes final decision

    3..... when the sales are falling down and your estimate is there
             is no more solution;

   4....  there are times when problems are too overwhelming  and you 
        just have to give up

   5.  ... your family your colleagues contribute to your problems and difficulty

   6..... you ask why God gives you problem

   7....  that you conclude that the evil on this earth is simply too much and more and more people becoming bad and will dominate the earth


-x-x-x-x-x-x-x-x-x-x-x-x-x

Scoring sheet

Based on the questions you can rate the interviewee as

                                   HIRING WORKSHEET

Name of applicant                           Position Applied for          Date

 Mandatory Skills and Knowledge exams

       Obedience/comprhension
       Verbal
       Numerical
       IQ
       Essay
       One word exam
       Honesty                                                             Pass/fail


Background investigation

     School
     Neighborhood
     Past employer                                                     Pass/Fail



Work preference     A   B    C   D

Attitude  Scoring profile

                          Poor Fit                                          Right fit

                                      1       2       3       4      5     6      7

1.  Professional
2.  Customer empathy
3.  Is responsible
4.  Positive attitude/behavior
5.  Leadership
6.  Communication
7.  Respect
8.  Self Improvement
9. Action Oriented and
   Problem solving

Action requested:

HR 

Approved:                                                           Noted:

GM                                                                     SMD

Confirmed by Board in Resolution No...



                                  








                 .


 

--
PAGSASANAY SA TAGUMPAY (Training for Success)


YOU MUST ACKNOWLEDGE RESPOND TO THIS EMAIL...
COMMUNICATIONS PERFORMANCE IMPACTS  THE PE    (which is basis for promotions)





















SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers


  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT
    THE FOLLOWING SITES: (they have been placed here for your easy reference)

   









Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office


--
PAGSASANAY SA TAGUMPAY (Training for Success)


YOU MUST ACKNOWLEDGE RESPOND TO THIS EMAIL...
COMMUNICATIONS PERFORMANCE IMPACTS  THE PE    (which is basis for promotions)





















SETTING THE STANDARDS IN INTERMENT SERVICE
Innovation creates more wealth and more customers


  Jorge U. Saguinsin

  Be a BIDDA now

  RRURAC   (Read, Reflect, Understand, Realize Act, Check)

   YOUR OFFICES ARE OBLIGED ORDERED TO UPDATE  THEIR POSTS AT
    THE FOLLOWING SITES: (they have been placed here for your easy reference)

   









Notice:   This email address is a private property of Holy Gardens Group and its contents are private and confidential.    Its contents and attachment  may not be copied nor forwarded to parties other than the ones intended to,  nor can the contents be used other than the original intent  You are advised to delete the message you received if in case it may have been wrongly sent to your good office

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