Week 12: HGPMP Weekly Kaizen Report

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March 23, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director 

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 12^th week 2013 (March 18-23, 2013)

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1. Sales results closing vs. last week

This week: SALES: 5 lots         SA:  179,758.54	Last week: SALES: 11 lots and 2 lots upgrading   SA:  409,017.71	Result this week is lowered by 6 units. We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target
Inputs (Internal)
Prospecting	No.   Text blast/phone call – 192   Prospect gen. – 15 positive prospects   Sales presentation conducted - 8	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment   Tripping	No.                                             4 – Appointment 6 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities (selling).
Training of CSS	Topics discussed: Sales motivation videos by Mark Hunter *Who are you going to compliment today? Time to Reach out to Customer’s you Haven’t Heard From *Use of Customers Testimonials to build your Momentum	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: none	2 new agents must be recruited weekly and which I must focus myself to recruit new agents
Sales agent motivated	No. of calls/texted – 17   Visit – 2	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income..
Sales agent meeting	None

 

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 200 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 0

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Repainting of Chapel trellis; Landscaping in Island 2; Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and make use of the TPM card.
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

 

 

4. Interment equipment – Cleaning of lowering device, smoke machine and sound system every after each use.

5. Interment procedures – New set of motif was delivered and we benchmark the motif settings of HAMP and LU covering the entire tent with motif

6. Landscaping – improvement in Island 2 , filling up of plants in bungi-bunging shrubs and right wing fence outside (near entrance)

Nursery/no. of plants planted	Lantana – 250 Santans – 200 Philandra – 120 Duranta - 150
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting in Lawn5A, 6A and 4B Lawn Total of: 4,600 sqm

7. Other improvement proposed.

Office	New cabinet for files and folders Purchase of 1 set Laptop Carpet for sala
Interment	New set of interment motifs Free wifi burol/ Online interment
Saleable area and interment area	Follow up bpi with the approval of  PDCA road works, drainage systems and construction of path walks in Lawn 8 and 9.