11th week: HGPMP Kaizen Report March 11-16, 2013

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March 16, 2013

 

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 11^th week 2013 (March 11-16, 2013)

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1. Sales results closing vs. last week

This week: SALES: 11 lots and 2 lots upgrading         SA:  409,017.71	Last week: SALES: 4 lots and 1lot upgrading   SA:  176,467.71	Result this week is up by 6. We meet our sales and net collection target this week. We will exert again our marketing efforts up to another level to meet our target this month.
Inputs (Internal)
Prospecting	No.   Text blast/phone call – 155   FB prospecting – 72   Sales presentation - 16	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment   Tripping	No.                                             1 – Appointment 10 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities.
Training of CSS	Topics discussed: Sales power close, Attitude is everything in selling, Sales motivation from John de Lemme, Alec Baldwin’s video, You can achieve when you believe and when you focus, Six ways to grow your business with content marketing.	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent:
Sales agent motivated	No. of calls/texted – 21   Visit – 2	Explaining and assisting them in filling up the new ATS Informing the affordable Interment Service. Asking agents with their prospect list and list of for closing for the month.
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 268 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:   Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none   FOFF: 1

3. UniqCSEx

Office decor	New office arrangement. Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and make use of the TPM card.
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – General cleaning of mono block chairs; done 5S

5. Interment procedures – New bible verses was being read during interment, relatives and friends fall in line during final glance, family members are the last one to do the final glance.
6. Landscaping – Island 2, Lawn 5A planting strips,

Nursery/no. of plants planted	570 - duranta 200 – White Angels
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting in Lawn 4A, 5B 6A and vault area Lawn Total of: 3,500 sqm

7. Other improvement proposed.

Office	New cabinet for files and folders Purchase of Laptop Carpet for sala
Interment	New set of interment motifs Free wifi burol/ Online interment
Saleable area and interment area	Resending of PDCA road works, drainage systems and construction of path walks in Lawn 8 and 9.