Week 10th: Holy Gardens Calapan Memorial Park Weekly Kaizen Report

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March 9, 2013

To:                    JORGE U. SAGUINSIN

            Senior Managing Director

Fr:                     DANICA GRACE M. ORDINARIO

            HGCMP- ACMO

Subject:           Weekly Kaizen Report (March 4, 2013 – March 9, 2013)

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1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
1 lot Upgrading 2 lots Sales amount: 48,387.10	0 result	We have to be focus on our agents and agents in Funeral homes because we can increase our sales and collections from our at need client. Focus in our former clients for upgrading and for cross sell.
Inputs (Internal)	Inputs (Internal)
Prospecting – 75 ·  Asking referrals form fully paid clients and visitors from Nov. 1 ·  We have scheduled house to house saturation Baruyan and Managpi ·  We gave proposal letter for fully paid clients to upgrade their fully paid lots. ·         We ask list of prospects from our agents and their status.	Prospecting – 45 ·  Face Book Prospecting and Ask referrals from customers who were visiting from the site ·  Prospecting during interment ·  Prospecting during wake visitation	·  Daily Checking of FB and posting pictures of Memorial Park, Events and promo. ·  Scheduling of leafleting and tenting every afternoon in our Memorial park and infront of the office. ·  Tagging inspirational messages for our clients abroad. ·  Visiting every morning and afternoon the memorial park because some clients and interested prospects visited our MP with their own.
Setting sales appointment 4 Tripping	Setting sales appointment 2 Tripping	·  We gave folding fan to those who have tripped with positive response ·  While we are in the park, we offer refreshment for them to feel that our MP is not only for the deceased.
Training of CSS 10 Scrolls from Og Mandino and ^ ways on How to influence Friends and People	Training of CSS Product Knowledge and Computation for Down payment .	·         We will have printed copies, compilation of learnings, memos for every staff.
External (Agents)	External (Agents)
Recruitment And orientation	Recruitment 2 Agent Recruited – Paulina Lopez, Christian Cleofe	·         To recruit more agents and always have constant communication with agents.
Sales agent motivated – 4 Sales Agents motivated Text blasts – 14 agents Visited – 3 agents	Sales agent motivated – 3 Sales Agents motivated Text blasts – 10 agents Visited – 6 agents	·         We gave folded fan – to help us for advertisement.

2.     Customer service

Security Guard
Office	–  Re arrange the office tables, and Cleopatra, displays of marketing give aways _ Sorting and organized of documents, papers in the cabinet.
Payments	– Daily collections and payments were updated by daily text blast and reminding customers of their payments
Documents	_ Proposal letter on their documents offering upgrading of their investment into our superior products with our promo 0% until November 15, 2012
Interments	Printing of New Template and new interment program. Adding jars with kawayan design in interment motif.
Post interments	We posted 2 post interment
Death anniversaries & birthdays:	5 Birthday Greetinds, 2 Death anniversary – Alejandro Santiago – we serve them tent and chairs during the celebration of Death Anniv. Of their love one.

3.     UniqCSEx

Office furniture	·         General cleaning of tables, chairs and cabinets, Compilation of documents and logbooks.
Office décor	·         Ornamental plant in the office
Car	·         TPM are always implemented ·         Checking and canvass for repair of the Transmission of the wrangler
Toilets	·         Cleaning of toilets daily.

4.     Interment equipment – welding of one brace of tent by our Skilled CSS ( Herbert Macatangay, Cleaning of trailers. Vault Hauler.

5.     Interment procedures – Discussion of Interment program with our CSS and ISG – proper  and standard interment process flow

6.     Landscaping – removing of shrubs in the left and right wing inside the entrance – replacing it with peanut plant. Clearing of vines and grasses in our fence, to saw the beauty and whole area of our memorial park. Trimming and cultivating of topiary.

Vertical Gardens	We will send P.O. and MRF for materials in our new set for Vertical garden to finish our projects.
Herbal Gardens	Propagating and transferring of Four o’clock
Lawn and garden maintenance	5s sa mga lawn; Collecting of dried flowers and plastics in lawn area ;

7.     Other improvement proposed.

Office	Placement of flat glass into the staff table, and native banig underneath of it. Additional drawer for the old documents.
Vehicle	Canvass of materials and labor, repair of Wrangler transmission, replacement of cracked side mirror, replacement of defective speedometer, fuel meter, and temperature meter. Placement of Horn.
Interment	Replacement of Speaker Sound System, additional chairs.
Saleable area and interment area	1 set of lawn mower, development of Memorial Park.

Prepared by:

DANICA GRACE M. ORDINARIO

HGCMP- ACMO