Holy Gardens Calapan Memorial Park , Weekly Kaizen Report Report, March 2013

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March 23, 2013

To:       Jorge U. Saguinsin

Senior Managing Director

Fr:         Danica Grace M..Ordinario

              HGCMP

Subject:           Weekly Upgrades on Improvements (March 18 - 23, 2013)

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1. Sales results closing vs. last week

This week Units: 0 lots		Last week Units: 3 lots and 1 lot upgrading SA: 72,580.69
Inputs (Internal)
Prospecting		No. Text blast – 310 FB chat – 8 Personal contact - 12 Phone Call - 45		New Methods of prospecting : Leaf letting in Brgy. Camansihan, Gulod, Batino and Managpi. Using other sim / network for txting our prospects. Pros gen. – 9 Prospecting and leafleting in opening of PUREGOLD Calapan Pros gen. – 4, Jenny Del Campo and Jocelyn Evora
Setting sales appointment Tripping		No.                                       2 – appointments  1 - trips  5 – sales presentation		Thru text and phone call including FB chat
Training of CSS		Cu Conducted meeting by motivation of trainees, and all staff
External (Agents)
Recruitment		New agents: 0
Sales agent motivated		No. of calls - 15 Visit – 3
Sales agent meeting		None

2. Customer service

Security Guard		NA
Office		–served biscuits and hot coffee to customers and agents, and offering of cold water or candies to inquiries, buyers and paying clients.
Payments		No. of text blast done by MLM: 70 Encouraging paying clients to pay on time to avoid penalty.
Documents		3- Documents delivered; offering of beside lots or asking of referrals; offering office refreshments and saying thank you. Action from complaints for processing of documents – signature of clients to process the lost copy in h.o.
Interments		Bubbles in the air while lowering of the casket.
Post interments		Done 5S after interment, planted Bermuda for grave of senior single niche and placed 1 marker.
Death anniversaries & birthdays:		Posted in the events in our blog and in facebook account FOFF: 1

3. UniqCSEx

Office furniture		Same as before
Office décor		New plants
Car		Same as last week
Toilets		Same as before

4. Interment equipment – Trailers and vault hauler are placed in an area which is in dump positioned.

5. Interment procedures – most of our clients wants tagalog interment program, we offer the English program to be more class in our interment service

6. Landscaping in Senior Single Niche   – 6 indian trees,  15 yellow bell – in interment area’s fence

Vertical Gardens
Herbal Gardens		None
Lawn and garden maintenance		Brush Cutting –Senior Single Niche Area, Lawn 3B and Temporary Interment Total of: 6,210 sq m.

7. Other improvement proposed.

Office		Putting additional plants inside the office.
Vehicle		Deliver P.O. and J.O. for repair and replacement of transmission for wrangler
Interment		Mesurement for our tent to avail new set of motif in head office.   Canvass for chain block for replacement of old and defected chain block we are using.
Saleable area and interment area		Brush cutting in interment lawn area and plot along the or gutter   Trimmed the santan in Interment area

Prepared by: 

Danica Grace M. Ordinario 

HGCMP