13th Week: HGPMP Weekly Kaizen Report

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March 31, 2013

To:                   Jorge U. Saguinsin

Senior Managing Director

From:               Brenda Lyn G. Garcia

OIC - HGPMP

Subject:           Weekly Upgrades on Improvements 13^th week 2013 (March 25-31, 2013)

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1. Sales results closing vs. last week

This week: SALES: 4 lots ; 1 ash crypt       SA:  154,806.97	Last week: SALES: 5 lots SA:  179,758.54	We will focus on marketing inputs esp. increase number of tripping and visitation of prospect to get closer to our target
Inputs (Internal)
Prospecting	No. Text blast/phone call – 162 Prospect gen. 12 –positive prospects Sales presentation conducted - 8	Offering of beside lot to at need buyers. We gave folded fans to other class A prospects and inquiring customers. We improve our snacks in the office and offered hot coffee and cold soda in the office.
Setting sales appointment Tripping	No.                                              1 – Appointment   2 – trips	Increasing marketing inputs to increase possibilities of sales. Esp. setting up of appointment. We have to devote most of our time doing value added activities (selling).
Training of CSS	Topics discussed: Objections of client and how to neutralize it	Discussion and Understanding of topics in BB blog with staff during am talk. Discussion of possible for closing and for visitation every morning.
External (Agents)	Numbers and methods
Recruitment	New agent: none	2 new agents must be recruited weekly and which I must devote myself to recruit new agents
Sales agent motivated	No. of calls/texted – 25 Visit – 2	Visitation of agents must be done in a daily basis. We encourage them to sell to have additional income..
Sales agent meeting	None

2. Customer service

Security Guard	Reminding of the standard procedures and the time of roving. I instructed them to clean their area 50 meters away.
Office	–        We made general cleaning of office chairs and interment chairs. We clean the office daily and we make sure that tables and receiving areas are clear and clean. Warm greetings by HGMP staff towards customer and prompt assistance; Offering of cookies and serves cold bottled soda, hot coffee to customers and agents, and offering of cold water to inquiries, buyers and paying clients.
Payments	No. of text blast done by RFC: 140 Encouraging paying clients to avoid compounding penalty. Visitation of arrearages was done by RFC.
Documents	0- Documents delivered;
Interments	Post interment: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays: Greetings of agents and customer a happy new year	Posted in the events blog the names of death anniversaries and birth anniversary for the week: none FOFF: 1

3. UniqCSEx

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows, cleaning of bamboo fountain.
Site	Repainting of Chapel trellis; Landscaping in Island 2; Daily watering of plants and grasses; trimming of shrubs, brush cutting in lawn areas and parking
Car	Daily cleaning of vehicle. Checking of parts every morning, cleaning inside and out Crosswind and make use of the TPM card.
Toilets	General cleaning every morning and check-up of cleanliness every afternoon

4. Interment equipment – Cleaning of lowering device and smoke machine and sound system every after each use.

5. Interment procedures – Scattering of petals on the floor of crypts and new motif set up.

6. Landscaping – securing newly landscaped area in Lawn 5A by putting up small bamboo sticks

Nursery/no. of plants planted	Duranta – 300 Santan - 450
Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants in the nursery
Lawn and garden maintenance	Brush cutting/mowering in Lawn4A, open space, 1A and 1B Lawn Total of: 3,500 sqm

7. Other improvement proposed.

Office	New cabinet for files and folders Purchase of 1 set Laptop Carpet for sala
Interment	New set of interment motifs Free wifi burol/ Online interment
Saleable area and interment area	Follow up bpi with the approval of  PDCA road works, drainage systems and construction of path walks in Lawn 8 and 9.