Holy Gardens La Union Memorial Park,Weekly Kaizen Report,March 2013

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Date:      March  23,2013

To:          Jorge U. Saguinsin 

               Senior Managing Director

From:     HGLUMP staff              

Subject:  Weekly Upgrades on Improvements March 18-23, 2013

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Sales results closing vs. last week

This week:    Su -1 lot Sa – P33,820.16	Last week: No sales	We were able to sell this week , we must exert  and doublu our  effort  for us to aim our target until the end of the month.We have  visited our prospects on superior products and give them token (folded fun) during the visit. Therefore, sales appear that we are better this week than last week.
Inputs (Internal)
Prospecting	No. Text blast – 200 Phone Call –50	We talked to our clients both prospects and visiting to the office ,and discussed adjacent lot or upgrading .We gave folded fans to other class A prospects and inquiring customers. We have given snacks to customers coming in the office .
Setting sales appointment Tripping	No.                                    5 – Appointments 2– trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: Take Great and Amazing pictures- Learn from Nat Geo Experts	It state in this reading regarding the breaking of the rule of third that a basic rule of composition is to divide your frame into thirds and then place the subject at the intersection of the lines, or "sweet spots," allowing the eye to take in the entire scene. Powerful images can also be created by placing your subject in the center, especially when there is symmetry and a strong point of reference, as in this image of children playing on a trampoline in South Africa. The energy of the jumping boy in the center is enhanced by the fact that the eye is drawn directly to him, while the children on either side form a pleasing frame. We learned on this reading  tip on how to capture amazing photos and we will apply this on our work especially on our Weekly Best Pictures posted on our blogs specifically on Holy Gardens Group.
External (Agents)	Numbers and methods
Recruitment	New agents:2 Monica  Nisperos Edwin tadjarcan	We recruited  these agents at  the interment area .They inquired how to become  a registered agent in our organization.
Sales agent motivated	No. of calls/texted – 12 Visit – 5	Explaining and assisting them in filling up the Authority to Sale and having a photocopy of their TIN number. We also ask their prospect that might close until the end of the month.
Sales agent meeting	Mercy Pimentel Loreta Pimentel	We keep on encouraging them to seek for more prospects and keep on teaching them theadvantage of our park more than the others.

2.   Customer service

Security Guard	Northern Luzon Security Agency has submitted their company profile to us ,we will be  sending the documents to the head office for approval
Office	–   We clean the office daily and we make sure that tables and receiving areas are in proper order and condusive for receiving customers. Warm greetings by HGMP staff towards customer and prompt assistance unto them offering of mineral bottled water to inquiries, buyers and paying clients.
Payments	Text blast and visitation of paying client. We also follow-up arrears clients and inform them regarding our compounding penalty.
Documents	0- Documents delivered;
Interments	1 Post interment done: Thanking the family and saying condolence New combination of motif has been utilize during interment
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:

3.   UniqCSEx 

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows. Re arranging of ornamental plants.
Site	Daily watering of plants from entrance to all road of the park. Gt also watered plants in the nursery. An area of 12,782.88 square meters done brush cutting.
Car	Cleaning in and out of the patrol car done by our TS. Changed the tires of Nissan
Toilets	Cleaned  with soap and water daily every morning and GT fetched  water from  the container for customers’ use.

4.   Interment equipment – 5S on our interment equipment right after the interment. 

5.   Interment procedures – Systematic way of interment procedure always followed in order for us to render the excellent quality of our interment.

6.   Landscaping – GTs’  are more of focusing in watering the plants every morning and afternoon.

Vertical & Herbal Gardens	Daily watering  in morning and afternoon of vertical gardens in crypt area and herbal plants also other plants in the nursery
Lawn and garden maintenance	Brush cutting of 12,782.88sq.m. at Ssn area.G.e., lawns L,J,I,K,Z,A ,TS also help in clearing the lawn area by collecting dried flowers and plastic wrappers in the lawn. Planted gumamela to lawn H Plants planted at Nursery: San Francisco- 100 black plastic bag (300                                                       pcs.) Gumamela- 100 black plastic bag (300                                                           pcs) Plants Transferred: Gumamela- 110 black plastic bags                           (220pcs.)