WEEK 11: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON, March 17, 2013

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WEEK 11: WEEKLY KAIZEN REPORT OF HOLY GARDENS OTON

To : Jeorge U. Saguinsin

       Senior Managing Director

       Holy Gardens Memorial Park

Thru: Aireen S. Ricamara

         OIC-Holy Gardens Memorial Park

         

         Brenda Lyn G. Garcia

         Marketing Coordinator

From: Vencho R. Tolentino

          MT-HGOMP

March 11-17,  2013

1.       Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 5 Buyers Lot Deposit Collection: 136,880.33	Units: 1 lot SA 44,129.03 Collection: 106,726.21	We just have 5 clients who avail the Buyers Lot Deposit scheme. We also followed up our prospects in UPV village and they ask us to move the appointments next week after the final exams. We also did leafleting yesterday and  today at Tigbauan town proper to increase the number of our prospects.
Inputs (Internal)
Prospecting – 150 ·  Text blast= 100 ·  Facebook · Referrals –get referrals from agents and clients. ·  Leafleting  re-leafleting at UPV village and Tigbauan town proper.	Prospect: 110	Improvement >All staff come to office early because it is our duty and because of the early bird program. > Implement Reward and punishment thru early bird program. > We agreed to be more aggressive in our saturation and prospecting so that we will hit our targets. >VRT > Talk to ISG’s about their problem > Leafleting in UPV village and Tigbauan town proper > Text blast >  At the office to assist customers that will pay their monthly amortization > Attend to inquiries > Assisting walk in customer >  Communicate to head office, follow up pending JO’s, PO’s and other documents including re-imbursements and Interment fee. AMC > Deposit of collection > Follow up prospects (referrals, agents, old prospects, existing customer) > Leafleting in UPV village > Agent visit > Follow up day to day collection DLE > Conduct interments > Preparation of Interments > Text blast (Agent, prospects, suspects, existing customers) the affordable interment service >Leafleting at UPV village Tigbauan town proper SG/MC > Site maintenance. > Improvement of Vertical Garden. > Land scaping of lagoon and planting of yellow bell in Lawn 1 > Improvement of nursery > Improvement of HGOMP’ Compost Pit. > Checker of back filled materials.
Setting sales appointment  Tripping	No. and methods 5 prospect tripped	Binibigyan ng promo items like t-shirts or folding fans at candies. At binigyan ng Buko pie ang spot cash buyer. Nag offer ng drinks and snacks sa customer during tripping.
Training of CSS	Discuss our stake on our Outstanding loans on Majorem Alec Baldwin Video	All staff must have knowledge  and feeling of ownership on our existing loans on majorem. AIDA and ABC principle must be understood by all staff.
External (Agents)
Recruitment	No. and methods
5 Sales Agents motivated by talking to them . Text blasts – 15 agents	No. of calls and visit 20 Textblast- 70 text messages was sent to our agents, customers and prospects.	>Continuous reminders  and answering their inquiries. >Inform them of our affordable Interment Service.  >Asking all agents their prospect list. > Inform them of Lot Buyers Deposit scheme.

2.       Customer service

Security Guard	Replacement of new security guard from Da Rossi Agency. And talk to him about our code of conduct. Remind him of his Bio Data
Office	We have transferred to the new office beside the imperial Bank. We have installed a new tarpaulin signage. We are waiting for the release of the budget for the panaflex
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization. Including SOA of arrears in Loan
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	Checking of Lowering device and carpets. PO for WD40 for lowering device maintenance We will Po for new steel frame for our lowering device. Offered the new interment fee service (economy to clients but stresses the value of luxury and deluxe service. Introduce new motif for podium
Post interments	Posting of Post interment report on blog

3.       UniqCSEx

Office furniture	Nilinis ang mga sofa at pinagpagan. Tapos nilalagyan ng pabango. Mag canvass para ipa upholster ang sofa.
Office décor	Nag canvass ng mga bagong decors sa bagong office.
Car	Araw-araw na paglilinis ng eagle at pagcheck up para sa mga dapat ipaayos. Nilagyan ng bumper ang eagle as per instruction ni Sir JUS.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde
Snacks	Nagprovide ng C2 drinks at mga biscuits para sa customers at soon to be clients.

4.       Interment equipment – Mag  PO ng bagong pinta at carpet dahil luma na at may mga punit na.

5.       Interment procedures – Actual checking of interment checklist 2-3 hours before the interment. Si Miss Daisy Escueta na ang bagong Interment specialist sa HGOMP.

6.       Landscaping – Pagdidilig ng mga punla sa herbal garden at vertical garden at pagpapalit ng mga     namatay sa vertical garden. 

Vertical Gardens	Araw-araw dinidiligan ang mga halaman sa vertical garden sa harap ng gate. At naglagay ng bagong vertical garden as Phase II
Herbal Gardens	Inilipat ang mga herbal plant sa paligid ng puno ng buko malapit sa cr para madaling madiligan
Lawn and garden maintenance	Pinalinisan ang mga lapida para Makita nang customer ang perpetual care at paghahanda sa valentines day
Compost Pit	Pagsasaayos ng compost pit area. Para pondohan ng mga tuyong damo para gawing pataba.
Nursery Garden	Planting of additional plants in nursery garden. Patuloy na pagdidilig sa mga halaman sa vertical garden

Deep well	Gumawa ng PDCA at nag canvass ng mg arc pipe para sa deep well kasama na ang labor sa paggawa ng balon.  Pinasa na sa HO ang PDCA. For follow up kung kilan masisimulan. Gumawa ng contract sa Deep well
Road Works	Pinagawa ng PDCA para masimulan na ang road works.

Prepared by:

Vencho Tolentino

HGOMP-TEAM

3/17/13