WEEK 11: WEEKLY KAIZEN REPORT OF HOLY GARDENS GREENHILLS MEMORIAL PARK

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To : Jeorge U.Saguinsin

Senior Managing Director

 Beareavement Providers Inc.

Thru: Aireen S. Ricamara

Officer In-charge

Bearevement Providers Inc.

       

Brenda Lyn G. Garcia

Marketing Coordinator

 

Eddie A. Borejon

MT-Majorem & HGGMP

From:

HGGMP STAFF

March 10-16, 2013

1. Sales results closing vs. last week

THIS WEEK	LAST WEEK	IMPROVEMENTS
Unit: 1 Spot cash 1 Reservation 1 Lot Buyers deposit   SA=73,109.68 Gross Collection - 174,921.93	Units: 4 Lots 2 Spot cash 1 FD 1 DIP SA= 89,909.68 Gross Collection: P 266,489.68	Compare to last week sales and collection it is very low. But we will make sure for this coming week that we will improve the sales and collection by visiting the positive prospect and make sales presentation. We will improve our colletion by making more SOA.
Inputs (Internal)
Prospecting – 80 · Text blast= 90 · Facebook · Referrals –get referrals from agents and clients. · Leafleting during internment	Prospect: 100	Improvement; We have launch feeding program in Brgy. Barandal Elementary School at Calamba, Last March 15,2013. For our "feeding for a Cause"   We have a new contractor maintenance from an irrigation  agency. They have installed sprinkled water system in very lawn lot.   We have recruited 10 new agents.   LBB is concentrated in marketing activiteis; saturation at Buenavista & Brgy. Barandal, leafletting during internment, Assisting new agent. Making sales presentation.   CID is concentrated in making more SOA and encourage our customers to pay their Monthly amortization before due date to avoid penalties.  Processing of Business Licenses. .   EPM responsible in locating our lawn lot during tripping of our customers, beautify our office and plant more ornamental plants at our nursery, assist during internment, take charge of our equipment and machineries was properly taken care off.   DLB was responsible of purchasing interment supplies and pick markers,installed the markers to proper location. Cleaning every plot of our customers, Do errands to lessen the responsibility of LBB.
Setting sales appointment Tripping	No. and methods 25 tripped	We have given T-shirt to spotcash buyers, mugs and folding fans to our customers who full pays their account. During tripping we make sure that the client experience our UNIQSEX
Training of LBB, CID, EPM & DLB	Sir Eddie encourage Ms. Lennie to Concentrate on sales, Cheryl on increasing  Collection, Dennis on assisting Lennie by visiting our positive prospect and add more agents, Efren to plant more ornamental plants specially Roses so that in due time we will not buy roses for customer during internment for cost reduction.	All staff must have knowledge and feeling of ownership.
External (Agents)
Recruitment	No. and methods
10 agents applied 5 existing agents were motivated by LBB & Sir Eddie	No. of calls and visit  =25 Textblast = 25	>Continuous reminders and answering their inquiries. >Inform them of our affordable Interment Service. >Asking all agents their prospect list. > Inform them of Lot Buyers Deposit scheme.

2. Customer service

Security Guard	Instruct them to submit every weekend their monitoring roving report. Make sure that the roving report was being posted every roving. Remind them their duties and responsibilities.
Office	We have new set up at the office, by re-arranging the office filing cabinet and tables
Payments	Text blast and visit of arrear customer to remind them about their monthly amortization. Including SOA of arrears in Loan
Documents	Proper checking of documents before sending to Head office and always having a transmittal for pouch having proper documentation.
Interments	We have properly explain to the customer the package included in our affordable internment so as to lessen the customer complaint. Internment funds was properly accounted after disbursing to avoid DAIFS. ISG were instructed to be presentable during internment. Delays on time was being checked Cleaning of internment equipment is properly observe.
Post interments	Posting at griefshare now is being observe.

3. UniqCSEx

Office furniture	Nag-cacanvass ng sofa cover para matakpan ang sira ng sofa sa office. Mag-PO ng new set of Sofa para mapalitan ng bago.
Car	Mag-rerequest ng bagong kapalit ng adventure. Magrerequest ng Motor para ma-reduce ang gasolina.
Toilets	Paglilinis araw araw ng cr at paglagay nang tubig sa balde

4. Interment equipment – Nililinis ang mga internment equipment bago ilagay sa bodega para d masira.

5. Interment procedures – Preparation ng internment gingawa ni Ms. Lennie 2 hours before internment.

6. Landscaping – Nagtanim ng mga bagong ornamental plants sa nursery si Dennis at Efren.

Prepared by:

Cheryl I. Delatado

3/17/13