Holy Gardens La Union Memorial Park Weekly Kaizen Report, March 2013

Let us have ears that can hear, minds that can understand, hearts that can feel, hands that can do...Let us read and understand these posts:



Date:      March 17,2013

To:          Jorge U. Saguinsin 

               Senior Managing Director

From:     HGLUMP staff              

Subject:  Weekly Upgrades on Improvements March 11-17, 2013

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1.    Sales results closing vs. last week

This week:    We have no sales this week	Last week: SALES: 2 partial down payment on lawnlot SA-67, 640.32	We focus more on reservations and partial in order that someday we have something to close. We also visit our prospects on superior products and give them token (folded fun) during the visit. Therefore, sales appear that we are better this week than last week.
Inputs (Internal)
Prospecting	No. Text blast – 200 Phone Call –50	Offering adjacent lot or upgrading to the both clients visited in the office and in the park . We gave folded fans to other class A prospects and inquiring customers. We provide refreshment in the office and offer mineral bottled water to the clients coming in our office.
Setting sales appointment Tripping	No.                                    5 – Appointments 2– trips	Calling of prospects for appointment and encouraging them to choose their preferred lot by tripping them at the project site.
Training of CSS	Topics discussed: -Selfdev: Going the extra mile in customer service - will your service provider and officers do it?       -Words to say to someone grieving; what not to say, too	We discuss newly post blog in the Bulletin Board every morning together with the GT and giving them their designated task. And for the marketing, we discuss of possible for closing and for visitation.
External (Agents)	Numbers and methods
Recruitment	New agent: 2	We recruit this agent in the interment area wherein  they inquire how to become  a registered agent in our organization.
Sales agent motivated	No. of calls/texted – 12 Visit – 5	Explaining and assisting them in filling up the Authority to Sale and having a photocopy of their TIN number. We also ask their prospect that might close until the end of the month.
Sales agent meeting	None

2.   Customer service

Security Guard
Office	–   We clean the office daily and we make sure that tables and receiving areas are clear and clean. We also put orange ribbon on receiving chairs. Warm greetings by HGMP staff towards customer and prompt assistance unto them offering of mineral bottled water to inquiries, buyers and paying clients.
Payments	Text blast and visitation of paying client. We also follow-up arrears clients and inform them regarding our compounding penalty.
Documents	0- Documents delivered;
Interments	2 Post interment done: Thanking the family and saying condolence
Post interments	5S after interment, placing of marker and Bermuda will be done after tampering of plot
Death anniversaries & birthdays:

3.   UniqCSEx 

Office decor	Cleaning of office every morning, done 5S in the office and bodega. Cleaning of glass doors and windows.
Site	Daily watering of plants from entrance to all road of the park. Gt also watered plants in the nursery. An area of 10,000 square meter done brush cutting.
Car	Cleaning in and out of the patrol car done by our TS.
Toilets	Clean with soap and water daily every morning and GT fetch water in the container in order that customers have something to use if they use the rest room.

4.   Interment equipment – 5S on our interment equipment right after the interment. 

5.   Interment procedures – Systematic way of interment procedure always followed in order for us to render the excellent quality of our interment.

6.   Landscaping – GT’s is more of focusing in watering the plants every afternoon and in the afternoon.

Vertical & Herbal Gardens	Daily watering of vertical gardens in crypt area and herbal plants also other plants in the nursery
Lawn and garden maintenance Construction	Brush cutting of 10,000sq.m. in the east and north portion of the park. TS also help in clearing the lawn area by collecting dried flowers and plastic wrappers in the lawn. Plants planted at Nursery: Acalypa- 70 black plastic (110 pcs.) Plants Transferred: Gumamela- 100 bag plastic bag (300 pcs)